Subject: RE: 22741046/ Real Madrid vs Atletico Madrid - International Champions Cup 2019 / 3630355/ 26/07/2019 / MetLife Stadium, East Rutherford, US/ Broker IT: Ticket transferred but no received
From: Amy Redmond <[email-masked]>
To: Shauna Hedderman <[email-masked]>, India Inbox <[email-masked]>
Cc: Nitesh Singh <[email-masked]>, Rosette Modiri <[email-masked]>, Rajat Bhardwaj <[email-masked]>
Date: Fri, 26 Jul 2019 21:18:26 +0000

Seller has now provided proof of retransfer - he has also advised that if there is an issue with this the buyer can provide an alt email address and he can try transfer again.

Let me know if the buyer wants to try this.

Thanks,
Amy

From: Amy Redmond
Sent: Friday, July 26, 2019 4:10 PM
To: Shauna Hedderman <[email-masked]>; India Inbox <[email-masked]>
Cc: Nitesh Singh <[email-masked]>; Rosette Modiri <[email-masked]>; Rajat Bhardwaj <[email-masked]>
Subject: RE: 22741046/ Real Madrid vs Atletico Madrid - International Champions Cup 2019 / 3630355/ 26/07/2019 / MetLife Stadium, East Rutherford, US/ Broker IT: Ticket transferred but no received

Hi all,

Seller has contacted again 45 mins ago advising that tickets were recalled and retransferred - I've emailed him now asking for proof.

Thanks,
Amy

From: Shauna Hedderman <[email-masked]<mailto:[email-masked]>>
Sent: Friday, July 26, 2019 4:04 PM
To: India Inbox <[email-masked]<mailto:[email-masked]>>; Amy Redmond <[email-masked]<mailto:[email-masked]>>
Cc: Nitesh Singh <[email-masked]<mailto:[email-masked]>>; Rosette Modiri <[email-masked]<mailto:[email-masked]>>; Rajat Bhardwaj <[email-masked]<mailto:[email-masked]>>
Subject: Re: 22741046/ Real Madrid vs Atletico Madrid - International Champions Cup 2019 / 3630355/ 26/07/2019 / MetLife Stadium, East Rutherford, US/ Broker IT: Ticket transferred but no received

@Amy<mailto:[email-masked]>

Can you please assign.

Buyer has not received email from TM.

Kind Regards,
Shaunna
________________________________
From: India Inbox <[email-masked]<mailto:[email-masked]>>
Sent: 26 July 2019 22:01
To: Shauna Hedderman <[email-masked]<mailto:[email-masked]>>
Cc: Nitesh Singh <[email-masked]<mailto:[email-masked]>>; Rosette Modiri <[email-masked]<mailto:[email-masked]>>; Rajat Bhardwaj <[email-masked]<mailto:[email-masked]>>
Subject: Re: 22741046/ Real Madrid vs Atletico Madrid - International Champions Cup 2019 / 3630355/ 26/07/2019 / MetLife Stadium, East Rutherford, US/ Broker IT: Ticket transferred but no received

@Shauna Hedderman<mailto:[email-masked]>

Please assign to SS IT

  *   Event in 3 hours
  *   TMMT
  *   Buyer has checked spam and junk also
  *   Can SS please assist?

Kind regards,

Breda

________________________________
From: Rajat Bhardwaj <[email-masked]<mailto:[email-masked]>>
Sent: Friday 26 July 2019 20:59:37
To: India Inbox <[email-masked]<mailto:[email-masked]>>
Cc: Nitesh Singh <[email-masked]<mailto:[email-masked]>>; Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Subject: 22741046/ Real Madrid vs Atletico Madrid - International Champions Cup 2019 / 3630355/ 26/07/2019 / MetLife Stadium, East Rutherford, US/ Broker IT: Ticket transferred but no received

Hi Breda,

With reference to TID 22741046, buyer stating that tickets are not in his ticketmaster account. He has already checked spam/junk and he didn't receive any email from ticketmaster. Buyer has already shared the proof that tickets are not in his account. Please find the attached proof. Event is only 3 hours away.

Could you please contact seller support to check with the Broker IT if they can re-transfer tickets to buyer.

Kind Regards,
Rajat
________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Rajat Bhardwaj" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 27 July, 2019 01:50:49
Subject: 22741046/ Real Madrid vs Atletico Madrid - International Champions Cup 2019 / 3630355/ 26/07/2019 / MetLife Stadium, East Rutherford, US/ Broker IT: Ticket transferred but no received

Hi Rajat,

With reference to TID : 22741046, I called buyer to confirm from buyer whether she received the tickets for the event. Buyer said that she checked the ticketmaster account but no tickets show in her account. Buyer also checked the inbox along with spam and junk folders but she says that she didn't received any tickets from ticketmaster. Kindly look into the issue and resolve it as event is only 3 hours away.

Thanks & Regards,
Nitesh

________________________________
From: "Rajat Bhardwaj" <[email-masked]<mailto:[email-masked]>>
To: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
Cc: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, July 27, 2019 1:34:11 AM
Subject: 22741046/ Real Madrid vs Atletico Madrid - International Champions Cup 2019 / 3630355/ 26/07/2019 / MetLife Stadium, East Rutherford, US/ Broker IT: Ticket transferred but no received

Hi Nitesh,

Please take ownership of this case.

Kind regards
Rajat
________________________________
From: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
To: "Rajat Bhardwaj" <[email-masked]<mailto:[email-masked]>>
Cc: "Gillbrinne Zola Moke" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 27 July, 2019 00:30:16
Subject: Fwd: 22741046/ Real Madrid vs Atletico Madrid - International Champions Cup 2019 / 3630355/ 26/07/2019 / MetLife Stadium, East Rutherford, US/ Broker IT: Ticket transferred but no received

Hi Rajat,

Could you please assign this case to any of your agents to call the buyer and advise to check spam junk and inbox folders for 'Your Ticket Transfer?

Regards,
Rosette
________________________________
From: "Shauna Hedderman" <[email-masked]<mailto:[email-masked]>>
To: "India Inbox" <[email-masked]<mailto:[email-masked]>>, "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Cc: "Gillbrinne Zola Moke" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 27 July, 2019 00:17:59
Subject: Re: 22741046/ Real Madrid vs Atletico Madrid - International Champions Cup 2019 / 3630355/ 26/07/2019 / MetLife Stadium, East Rutherford, US/ Broker IT: Ticket transferred but no received

Hi All,

Has the buyer been asked to check spam junk and inbox folders for 'Your Ticket Transfer?

Kind Regards,
Shaunna
________________________________
From: India Inbox <[email-masked]<mailto:[email-masked]>>
Sent: 26 July 2019 19:32
To: Rosette Modiri <[email-masked]<mailto:[email-masked]>>; Shauna Hedderman <[email-masked]<mailto:[email-masked]>>
Cc: Gillbrinne Zola Moke <[email-masked]<mailto:[email-masked]>>
Subject: Re: 22741046/ Real Madrid vs Atletico Madrid - International Champions Cup 2019 / 3630355/ 26/07/2019 / MetLife Stadium, East Rutherford, US/ Broker IT: Ticket transferred but no received

@Shauna Hedderman<mailto:[email-masked]>

  *   Broker IT
  *   TMMT
  *   Buyer claims no tix
  *   Proof attached
  *   Can SS assist?

Kind regards,

Breda

________________________________
From: Rosette Modiri <[email-masked]<mailto:[email-masked]>>
Sent: Friday 26 July 2019 18:12:19
To: India Inbox <[email-masked]<mailto:[email-masked]>>
Cc: Gillbrinne Zola Moke <[email-masked]<mailto:[email-masked]>>
Subject: TID: 22741046/ Real Madrid vs Atletico Madrid - International Champions Cup 2019 / 3630355/ 26/07/2019 / MetLife Stadium, East Rutherford, US/ Broker IT: Ticket transferred but no received

Hi There,

With reference to the above TID, the buyer reported that tickets are still not available on their TM account and provided the proof and seller confirmed tickets were transferred and provided the proof of transfer as well.

Could you please contact seller support to check with the Broker IT if they can re-transfer tickets to buyer.

Kind Regards,
Rosette
________________________________
From: "Gillbrinne Zola Moke" <[email-masked]<mailto:[email-masked]>>
To: "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 26 July, 2019 23:21:56
Subject: 22741046/ Real Madrid vs Atletico Madrid - International Champions Cup 2019 / 3630355/ 26/07/2019 / MetLife Stadium, East Rutherford, US/ Broker IT: Ticket transferred but no received

Hi Rose

In reference to the TID above, seller has provided the proof that the tickets were transferred the buyer must accept the them.

Buyer emailed, he is still claiming to have not received the tickets and also provided the proof.

Proof are attached

Can you please contact the relevant department ask them to contact the seller in order to re-transfer the tickets as soon as possible as the event is in 6 hours ?

Regards,

gilbrinne