Subject: Fwd: 22741046/ Real Madrid vs Atletico Madrid - International Champions Cup 2019 / 3630355/ 26/07/2019 / MetLife Stadium, East Rutherford, US/ Broker IT: Ticket transferred but no received
From: Nitesh Singh <[email-masked]>
Date: Fri, 26 Jul 2019 13:16:49 -0700 (MST)

From: "Rajat Bhardwaj" <[email-masked]> 
To: "Nitesh Singh" <[email-masked]> 
Cc: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, July 27, 2019 1:34:11 AM 
Subject: 22741046/ Real Madrid vs Atletico Madrid - International Champions Cup 2019 / 3630355/ 26/07/2019 / MetLife Stadium, East Rutherford, US/ Broker IT: Ticket transferred but no received 

Hi Nitesh, 

Please take ownership of this case. 

Kind regards 
Rajat 

From: "Rosette Modiri" <[email-masked]> 
To: "Rajat Bhardwaj" <[email-masked]> 
Cc: "Gillbrinne Zola Moke" <[email-masked]> 
Sent: Saturday, 27 July, 2019 00:30:16 
Subject: Fwd: 22741046/ Real Madrid vs Atletico Madrid - International Champions Cup 2019 / 3630355/ 26/07/2019 / MetLife Stadium, East Rutherford, US/ Broker IT: Ticket transferred but no received 

Hi Rajat, 

Could you please assign this case to any of your agents to call the buyer and advise to check spam junk and inbox folders for 'Your Ticket Transfer? 

Regards, 
Rosette 

From: "Shauna Hedderman" <[email-masked]> 
To: "India Inbox" <[email-masked]>, "Rosette Modiri" <[email-masked]> 
Cc: "Gillbrinne Zola Moke" <[email-masked]> 
Sent: Saturday, 27 July, 2019 00:17:59 
Subject: Re: 22741046/ Real Madrid vs Atletico Madrid - International Champions Cup 2019 / 3630355/ 26/07/2019 / MetLife Stadium, East Rutherford, US/ Broker IT: Ticket transferred but no received 

Hi All, 

Has the buyer been asked to check spam junk and inbox folders for 'Your Ticket Transfer? 

Kind Regards, 
Shaunna 

From: India Inbox <[email-masked]> 
Sent: 26 July 2019 19:32 
To: Rosette Modiri <[email-masked]>; Shauna Hedderman <[email-masked]> 
Cc: Gillbrinne Zola Moke <[email-masked]> 
Subject: Re: 22741046/ Real Madrid vs Atletico Madrid - International Champions Cup 2019 / 3630355/ 26/07/2019 / MetLife Stadium, East Rutherford, US/ Broker IT: Ticket transferred but no received 

[ mailto:[email-masked] | @Shauna Hedderman ] 

    * Broker IT 
    * TMMT 
    * Buyer claims no tix 
    * Proof attached 
    * Can SS assist? 

Kind regards, 

Breda 

From: Rosette Modiri <[email-masked]> 
Sent: Friday 26 July 2019 18:12:19 
To: India Inbox <[email-masked]> 
Cc: Gillbrinne Zola Moke <[email-masked]> 
Subject: TID: 22741046/ Real Madrid vs Atletico Madrid - International Champions Cup 2019 / 3630355/ 26/07/2019 / MetLife Stadium, East Rutherford, US/ Broker IT: Ticket transferred but no received 
Hi There, 

With reference to the above TID, the buyer reported that tickets are still not available on their TM account and provided the proof and seller confirmed tickets were transferred and provided the proof of transfer as well. 

Could you please contact seller support to check with the Broker IT if they can re-transfer tickets to buyer. 

Kind Regards, 
Rosette 

From: "Gillbrinne Zola Moke" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 26 July, 2019 23:21:56 
Subject: 22741046/ Real Madrid vs Atletico Madrid - International Champions Cup 2019 / 3630355/ 26/07/2019 / MetLife Stadium, East Rutherford, US/ Broker IT: Ticket transferred but no received 

Hi Rose 

In reference to the TID above, seller has provided the proof that the tickets were transferred the buyer must accept the them. 

Buyer emailed, he is still claiming to have not received the tickets and also provided the proof. 

Proof are attached 

Can you please contact the relevant department ask them to contact the seller in order to re-transfer the tickets as soon as possible as the event is in 6 hours ? 

Regards, 

gilbrinne