Subject: Re: 22602494 - Catfish and the Bottlemen & Bastille - TRNSMT Festival 2019 - Saturday-3536745-13/07/2019 12:00 - Glasgow Green, Glasgow, GB - Broker UK - Tickets not received
From: Silvia Floranes <[email-masked]>
To: Alexandre Igashiyama <[email-masked]>, Parvez Alam <[email-masked]>, Vanessa Cacciaguerra <[email-masked]>
Cc: Nitesh Singh <[email-masked]>
Date: Fri, 12 Jul 2019 22:19:03 +0000

@Vanessa<mailto:[email-masked]> could you email the seller about the tickets provided? they are not tickets

Thank you

________________________________
From: Alexandre Igashiyama
Sent: 12 July 2019 22:21:44
To: Parvez Alam
Cc: Nitesh Singh; Silvia Floranes
Subject: Re: 22602494 - Catfish and the Bottlemen & Bastille - TRNSMT Festival 2019 - Saturday-3536745-13/07/2019 12:00 - Glasgow Green, Glasgow, GB - Broker UK - Tickets not received

Hi @Silvia<mailto:[email-masked]>,

Buyer sent screenshot of ticketmaster account showing that tickets are in his account but when he click on them, it shows a massage '' this is not your ticket''.
Proof attached. Can you please forward this case to SS UK?

Kind Regards,

Alexandre

________________________________
From: Parvez Alam <[email-masked]>
Sent: 12 July 2019 22:09
To: Alexandre Igashiyama
Cc: Nitesh Singh; Silvia Floranes
Subject: 22602494 - Catfish and the Bottlemen & Bastille - TRNSMT Festival 2019 - Saturday-3536745-13/07/2019 12:00 - Glasgow Green, Glasgow, GB - Broker UK - Tickets not received

Hi Alexandre,

Buyer called in stating that he didn't receive the tickets in his TM account. He has provided the proof what he can see on the account after accepting the tickets, it has been attached. Event is just 14 hours away, agent did the trouble shooting asking to accept it through PC.

Can you please contact Seller Support team so that they can request the broker to re-transfer the tickets.

Thank you for your consideration.

Kind Regards
Parvez Khan

________________________________
From: "Nitesh Singh" <[email-masked]>
To: "Parvez Alam" <[email-masked]>
Sent: Saturday, 13 July, 2019 02:30:48
Subject: 22602494 - Catfish and the Bottlemen & Bastille - TRNSMT Festival 2019 - Saturday - 13/07/2019 12:00 - Glasgow Green, Glasgow, GB - Broker UK - Tickets not received

Hi Parvez,

With reference to TID : 22602494, delivery plan is TicketMaster Mobile - Ticket Transfer. Buyer called that he didn't find the tickets in the ticketmaster account. Buyer sent screenshot of ticketmaster account which shows that tickets are in ticketmaster account but when he click on that and proceed further, it shows that this is not your ticket. I have attached the screenshot above which is provided from buyer. Kindly look into the issue and resolve it soon.

Thanks & Regards,
Nitesh