Subject: Re: 22602494 - Catfish and the Bottlemen & Bastille - TRNSMT Festival 2019 - Saturday - 3536745-13/07/2019 12:00 - Glasgow Green, Glasgow, GB - Broker UK - Tickets not received
From: Bruna Pinzon <[email-masked]>
To: Parvez Alam <[email-masked]>
Cc: Silvia Floranes <[email-masked]>, Nitesh Singh <[email-masked]>
Date: Fri, 12 Jul 2019 22:14:20 +0000

Hi Parvez,

Alex already contacted Silvia to sent to SS.

Regards,
Bruna
________________________________
From: Parvez Alam <[email-masked]>
Sent: 12 July 2019 22:20
To: Bruna Pinzon
Cc: Silvia Floranes; Nitesh Singh
Subject: 22602494 - Catfish and the Bottlemen & Bastille - TRNSMT Festival 2019 - Saturday - 3536745-13/07/2019 12:00 - Glasgow Green, Glasgow, GB - Broker UK - Tickets not received

Hi Bruna,

Buyer called in stating that he didn't receive the tickets in his TM account. He has provided the proof what he can see on the account after accepting the tickets, it has been attached. Event is just 14 hours away, agent did the trouble shooting asking to accept it through PC.

Can you please contact Seller Support team so that they can request the broker to re-transfer the tickets.

Thank you for your consideration.

Kind Regards
Parvez Khan

________________________________
From: "Nitesh Singh" <[email-masked]>
To: "Parvez Alam" <[email-masked]>
Sent: Saturday, 13 July, 2019 02:30:48
Subject: 22602494 - Catfish and the Bottlemen & Bastille - TRNSMT Festival 2019 - Saturday - 13/07/2019 12:00 - Glasgow Green, Glasgow, GB - Broker UK - Tickets not received

Hi Parvez,

With reference to TID : 22602494, delivery plan is TicketMaster Mobile - Ticket Transfer. Buyer called that he didn't find the tickets in the ticketmaster account. Buyer sent screenshot of ticketmaster account which shows that tickets are in ticketmaster account but when he click on that and proceed further, it shows that this is not your ticket. I have attached the screenshot above which is provided from buyer. Kindly look into the issue and resolve it soon.

Thanks & Regards,
Nitesh