Subject: 22602494 - Catfish and the Bottlemen & Bastille - TRNSMT Festival 2019 - Saturday-3536745-13/07/2019 12:00 - Glasgow Green, Glasgow, GB - Broker UK - Tickets not received
From: Parvez Alam <[email-masked]>
To: alexandre igashiyama <[email-masked]>
Cc: Nitesh Singh <[email-masked]>, silvia floranes <[email-masked]>
Date: Fri, 12 Jul 2019 14:09:39 -0700 (MST)

Hi Alexandre, 

Buyer called in stating that he didn't receive the tickets in his TM account. He has provided the proof what he can see on the account after accepting the tickets, it has been attached. Event is just 14 hours away, agent did the trouble shooting asking to accept it through PC. 

Can you please contact Seller Support team so that they can request the broker to re-transfer the tickets. 

Thank you for your consideration. 

Kind Regards 
Parvez Khan 

From: "Nitesh Singh" <[email-masked]> 
To: "Parvez Alam" <[email-masked]> 
Sent: Saturday, 13 July, 2019 02:30:48 
Subject: 22602494 - Catfish and the Bottlemen & Bastille - TRNSMT Festival 2019 - Saturday - 13/07/2019 12:00 - Glasgow Green, Glasgow, GB - Broker UK - Tickets not received 

Hi Parvez, 

With reference to TID : 22602494, delivery plan is TicketMaster Mobile - Ticket Transfer. Buyer called that he didn't find the tickets in the ticketmaster account. Buyer sent screenshot of ticketmaster account which shows that tickets are in ticketmaster account but when he click on that and proceed further, it shows that this is not your ticket. I have attached the screenshot above which is provided from buyer. Kindly look into the issue and resolve it soon. 

Thanks & Regards, 
Nitesh