Subject: 22602417 - Session 4 - Group C & D Matches - 13/07/2019 15:00 - M&S Bank Arena (formerly Echo Arena), Liverpool, GB - Fan Seller - Buyer chasing ticket
From: Parvez Alam <[email-masked]>
To: Kritika Mirchandani <[email-masked]>
Cc: Nitesh Singh <[email-masked]>
Date: Tue, 9 Jul 2019 15:11:14 -0700 (MST)

Hi Kritika, 

Can you ask any agent to call the seller and ask him to upload e-tickets. Buyer informed that he will be travelling on 11 July, they need the tickets before that else they want a refund. In the case history, we can see that seller informed they have paper tickets but he listed them as e-tickets. 

Please check if seller can fulfil with e-tickets. 

Kind Regards 
Parvez Khan 

From: "Nitesh Singh" <[email-masked]> 
To: "Parvez Alam" <[email-masked]> 
Sent: Wednesday, 10 July, 2019 02:57:13 
Subject: 22602417 - Session 4 - Group C & D Matches - 13/07/2019 15:00 - M&S Bank Arena (formerly Echo Arena), Liverpool, GB - Fan Seller - Buyer chasing ticket 

Hi Parvez, 

With reference to TID : 22602417, delivery plan is e-ticket GBP. Buyer called saying that she received email that she will now receive paper tickets instead of e-tickets and asked to provide delivery address. Buyer said that she ordered e-tickets, wants this tickets to be received until 11 July or she is asking for refund and she has to travel on 11 July and don't want to travel without tickets in hand. Need to call seller but cannot call due to time difference as seller is from UK. Kindly look into the issue and resolve it soon as event is 3 days 17 hours away. 

Thanks & Regards, 
Nitesh