Subject: Re: 22565657 - Semi Final 1 - Cricket World Cup 2019 - 09/07/2019 10:30 - Old Trafford (LCCC), Manchester, GB - Fan Seller - Issue with downloading tickets
From: Kritika Mirchandani <[email-masked]>
To: Parvez Alam <[email-masked]>
Cc: Nitesh Singh <[email-masked]>, India Inbox <[email-masked]>
Date: Mon, 8 Jul 2019 03:10:29 -0700 (MST)

Hi Parvez, 

Can you please assign this case to any of the night shift agents to call the buyer. 

Thank you. 

Kind Regards 
Kritika Mirchandani 

From: "India Inbox" <[email-masked]> 
To: "Parvez Alam" <[email-masked]>, "Kritika Mirchandani" <[email-masked]> 
Cc: "Nitesh Singh" <[email-masked]> 
Sent: Monday, 8 July, 2019 15:06:40 
Subject: Re: 22565657 - Semi Final 1 - Cricket World Cup 2019 - 09/07/2019 10:30 - Old Trafford (LCCC), Manchester, GB - Fan Seller - Issue with downloading tickets 

Hi [ mailto:[email-masked] | 
@Kritika Mirchandani ] 

I have sent these e tickets to buyers email address via CM as they claimed they would not be able to download the tickets. 

Could you please have an agent calling this buyer informing we have sent the tickets to the email address and they have to download and print them? 

Kind regards, 

Julia 

From: India Inbox 
Sent: 08 July 2019 03:51 
To: Parvez Alam 
Cc: Nitesh Singh 
Subject: Re: 22565657 - Semi Final 1 - Cricket World Cup 2019 - 09/07/2019 10:30 - Old Trafford (LCCC), Manchester, GB - Fan Seller - Issue with downloading tickets 
Hi Parvez, 

the buyer has already downloaded the tickets twice and he also claimed the tickets were wrong so he must have access to the tickets. Can we please call him to find out what the issue is? If he cannot open them that has nothing got to do with us, we might have to check if he tried on a desktop version, laptop or pc. 

Kind regards, 
Julia 

From: Parvez Alam <[email-masked]> 
Sent: 07 July 2019 18:52 
To: India Inbox 
Cc: Nitesh Singh 
Subject: 22565657 - Semi Final 1 - Cricket World Cup 2019 - 09/07/2019 10:30 - Old Trafford (LCCC), Manchester, GB - Fan Seller - Issue with downloading tickets 
Hi there, 

With reference to TID: 22565657, buyer is unable to download the tickets as the state of the transaction is Pending Requirement For Payment. Buyer accepted the partial refund offer for the incorrect tickets. Screenshot of the error has been attached. Event is 1 day(s), 15 hours away, can you please record it as success so that the buyer can download the tickets. 

Thank you for your consideration. 

Kind Regards 
Parvez Khan 

From: "Nitesh Singh" <[email-masked]> 
To: "Parvez Alam" <[email-masked]> 
Sent: Sunday, 7 July, 2019 22:00:56 
Subject: 22565657 - Semi Final 1 - Cricket World Cup 2019 - 09/07/2019 10:30 - Old Trafford (LCCC), Manchester, GB - Fan Seller - Issue with downloading tickets 

Hi Parvez, 

With reference to TID : 22565657, buyer called that he is unable to download the tickets as whenever he is clicking on the link, an error shows which I have attached above. Same error shows when buyer is trying to download them from my purchases. Kindly look into the issue and resolve it soon. 

Thanks & regards, 
Nitesh