Subject: Re: 22565657 - Semi Final 1 - Cricket World Cup 2019 - 09/07/2019 10:30 - Old Trafford (LCCC), Manchester, GB - Fan Seller - Issue with downloading tickets
From: India Inbox <[email-masked]>
To: Parvez Alam <[email-masked]>, Kritika Mirchandani <[email-masked]>
Cc: Nitesh Singh <[email-masked]>
Date: Mon, 8 Jul 2019 09:36:40 +0000

Hi @Kritika Mirchandani<mailto:[email-masked]>

I have sent these e tickets to buyers email address via CM as they claimed they would not be able to download the tickets.

Could you please have an agent calling this buyer informing we have sent the tickets to the email address and they have to download and print them?

Kind regards,

Julia

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From: India Inbox
Sent: 08 July 2019 03:51
To: Parvez Alam
Cc: Nitesh Singh
Subject: Re: 22565657 - Semi Final 1 - Cricket World Cup 2019 - 09/07/2019 10:30 - Old Trafford (LCCC), Manchester, GB - Fan Seller - Issue with downloading tickets

Hi Parvez,

the buyer has already downloaded the tickets twice and he also claimed the tickets were wrong so he must have access to the tickets. Can we please call him to find out what the issue is? If he cannot open them that has nothing got to do with us, we might have to check if he tried on a desktop version, laptop or pc.

Kind regards,
Julia
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From: Parvez Alam <[email-masked]>
Sent: 07 July 2019 18:52
To: India Inbox
Cc: Nitesh Singh
Subject: 22565657 - Semi Final 1 - Cricket World Cup 2019 - 09/07/2019 10:30 - Old Trafford (LCCC), Manchester, GB - Fan Seller - Issue with downloading tickets

Hi there,

With reference to TID: 22565657, buyer is unable to download the tickets as the state of the transaction is Pending Requirement For Payment. Buyer accepted the partial refund offer for the incorrect tickets. Screenshot of the error has been attached. Event is 1 day(s), 15 hours away, can you please record it as success so that the buyer can download the tickets.

Thank you for your consideration.

Kind Regards
Parvez Khan

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From: "Nitesh Singh" <[email-masked]>
To: "Parvez Alam" <[email-masked]>
Sent: Sunday, 7 July, 2019 22:00:56
Subject: 22565657 - Semi Final 1 - Cricket World Cup 2019 - 09/07/2019 10:30 - Old Trafford (LCCC), Manchester, GB - Fan Seller - Issue with downloading tickets

Hi Parvez,

With reference to TID : 22565657, buyer called that he is unable to download the tickets as whenever he is clicking on the link, an error shows which I have attached above. Same error shows when buyer is trying to download them from my purchases. Kindly look into the issue and resolve it soon.

Thanks & regards,
Nitesh