Subject: Re: TID: 22520900 - Reba, Brooks & Dunn - Together In Vegas - 06/07/2019 19:30 - Caesars Palace - Colosseum, Las Vegas, US - Ticket Network - issue downloading tickets
From: India Inbox <[email-masked]>
To: Rosette Modiri <[email-masked]>
Cc: Nitesh Singh <[email-masked]>
Date: Sun, 7 Jul 2019 10:32:45 +0000

Hi there,

it looks like tickets were correctly uploaded and the buyer did not provide a screenshot of the error. Buyer would not be entitled to be refunded the event has passed now. Tickets were provided in time to event.

Kind regards,

Julia

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From: Rosette Modiri <[email-masked]>
Sent: 07 July 2019 00:54
To: India Inbox
Cc: Nitesh Singh
Subject: TID: 22520900 - Reba, Brooks & Dunn - Together In Vegas - 06/07/2019 19:30 - Caesars Palace - Colosseum, Las Vegas, US - Ticket Network - issue downloading tickets

Hi There,

With reference to the above TID, the buyer is unable to download mobile QR codes, he is getting the error message while clicking on the link. The download link is also not coming in the email.

Could you please send these QR codes to buyer via CM to [email-masked].

Kind Regards,
Rosette
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From: "Nitesh Singh" <[email-masked]>
To: "Rosette Modiri" <[email-masked]>
Sent: Sunday, 7 July, 2019 06:08:02
Subject: 22520900 -  Reba, Brooks & Dunn - Together In Vegas - 06/07/2019 19:30 - Caesars Palace - Colosseum, Las Vegas, US - Ticket Network -  issue downloading tickets

Hi Rosette,

With reference to TID : 22520900, delivery plan is Mobile QR Code, buyer said that she is unable to download the tickets as when she licks on the download link, a blank page shows. Same error received when tried downloading them by login from viagogo account. Kindly look into the issue and resolve it soon as event is 2 hours away.

Thanks & Regards,
Nitesh