Subject: Fwd: [Important Wiki Update] - Wrong Tickets Investigation
From: Parvez Alam <[email-masked]>
To: Henna Sonatun <[email-masked]>, Naveen Phogat <[email-masked]>, Lalit Goswami <[email-masked]>, Sangeeta Das <[email-masked]>, Muskan Chaudhary <[email-masked]>, eduardo Filipe Fernanadez <[email-masked]>, Vikas Grover <[email-masked]>, Neeraj Singh <[email-masked]>, Sheryl Cambronero Estrada <[email-masked]>, Nitesh Singh <[email-masked]>, Gaurav Bhatnagar <[email-masked]>, Tommaso Nisi <[email-masked]>, Butila Sasi Yannick <
Date: Sun, 23 Jun 2019 10:44:48 -0700 (MST)

Hi Team, 

FYI, 

Kind Regards 
Parvez Khan 

From: "Brian Sexton" <[email-masked]> 
To: "Team Lead" <[email-masked]>, "viraat" <[email-masked]> 
Cc: "Jana Garbe" <[email-masked]>, "Cian Madigan" <[email-masked]>, "Heather James" <[email-masked]>, "Gary Byrne" <[email-masked]> 
Sent: Friday, 21 June, 2019 20:05:42 
Subject: FW: [Important Wiki Update] - Wrong Tickets Investigation 

FYI 

From: Jana Garbe 
Sent: Friday 21 June 2019 15:34 
To: CSLeads <[email-masked]>; Stephen Blake <[email-masked]>; Meghan Flanagan <[email-masked]>; Kimberley Smith <[email-masked]>; Jessie Chen <[email-masked]> 
Cc: Cian Madigan <[email-masked]>; Heather James <[email-masked]>; Gary Byrne <[email-masked]> 
Subject: [Important Wiki Update] - Wrong Tickets Investigation 
Importance: High 

Hi all, 

Recently we have come across a lot cases where the buyer claimed wrong tickets were received for events in UK venues, which were handled incorrectly when it came to VIP ticket investigation. 

In order to help the agents in their investigation, we have now added a specification to the investigation into VIP tickets for the following venues: 

    * Manchester Arena 
    * The O2 Arena 
    * Wembley Stadium 

The agents should bear in mind that that the following tickets are considered VIP Tickets for UK venues. If the seller inserted the listing note VIP and the following is mentioned on the ticket for the venues below, the tickets are correct : 

    * Prime Experience - Manchester Arena 

    * Priority Club - The O2 Arena 

    * Club Wembley - Wembley Stadium 

        * Additionally, all level 2 seating at Wembley is considered Club Wembley and therefore counts as VIP 

Example: Please find below an example of what a VIP ticket looks like for the Wembley Stadium: 

Limerick, Taiwan, San Antonio: [ https://ols.talentlms.com/unit/view/id:4363 | 
https://ols.talentlms.com/unit/view/id:4363 ] 

New Delhi, Hyderabad, Romania, South Africa: [ https://ols.talentlms.com/unit/view/id:4390 | https://ols.talentlms.com/unit/view/id:4390 ] 

Kind regards, 

Jana