Subject: 22165660 - Oprah Winfrey - 20/06/2019 20:00 - Rogers Place, Edmonton, CA - Power Seller Broker US - - Buyer has not received Ticket Mobile Master Transfer
From: Seeta Seeta <[email-masked]>
To: Nitesh Singh <[email-masked]>
Cc: Caleb Lundinga Lodi <[email-masked]>, India Inbox <[email-masked]>
Date: Thu, 20 Jun 2019 11:06:29 -0700 (MST)

Hi Nitesh, 

Please take ownership of the case. Call buyer and inform him that we have send him the tickets via CM. 

Kind Regards, 
Seeta 

From: "India Inbox" <[email-masked]> 
To: "Caleb Lundinga Lodi" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "ajay thomas" <[email-masked]> 
Sent: Thursday, 20 June, 2019 23:29:05 
Subject: Re: 2165660 - Oprah Winfrey - 20/06/2019 20:00 - Rogers Place, Edmonton, CA - Power Seller Broker US - - Buyer has not received Ticket Mobile Master Transfer 

Hi Caleb, 

tickets have been sent via CM. 

[ mailto:[email-masked] | @Seeta Seeta ] could you please assign an agent to call this buyer informing mobile tickets have been sent to her email address and should be downloaded onto her phone. 

Correct TID: 22165660 as subject line is incorrect. 

Thank you! 

Kind regards, 

Julia 

From: Caleb Lundinga Lodi <[email-masked]> 
Sent: 20 June 2019 16:48 
To: India Inbox 
Cc: [email-masked] 
Subject: Fwd: 2165660 - Oprah Winfrey - 20/06/2019 20:00 - Rogers Place, Edmonton, CA - Power Seller Broker US - - Buyer has not received Ticket Mobile Master Transfer 
Hi, 

Buyer chasing refund as he did not receive the tickets. As per the case history, Broker US has already transferred the tickets to the Ticketmaster account of buyer. Buyer said that they did not receive any email from Ticketmaster. They also tried to access their account from a PC but still no ticket was found in their account. 

Can you please advise CSNY team to request the seller to re-transfer the tickets ? 

Regards, 
Caleb 

From: "Ajay Thomas" <[email-masked]> 
To: "Caleb Lundinga Lodi" <[email-masked]> 
Sent: Thursday, 20 June, 2019 22:04:23 
Subject: 2165660 - Oprah Winfrey - 20/06/2019 20:00 - Rogers Place, Edmonton, CA - Power Seller Broker US - - Buyer has not received Ticket Mobile Master Transfer 

Hi Caleb, 

This is with reference to TID: 22165660. Buyer had emailed that she had not received tickets. I called the Buyer and today only the buyer created an account with Ticket Mobile Master. But tickets are not showing in the account 

The seller needs to be contacted to transfer the tickets. Attached are screenshots received from the buyer that tickets have not been transferred tto her Ticket Mobile Master account 

Request you to escalate it to the relevant team for follow up 

Kind Regards, 

Ajay