Subject: Fwd: New reason codes - Tickets lost in Transit – Seller Fault
From: Parvez Alam <[email-masked]>
To: Henna Sonatun <[email-masked]>, Lalit Goswami <[email-masked]>, Naveen Phogat <[email-masked]>, Muskan Chaudhary <[email-masked]>, Gaurav Bhatnagar <[email-masked]>, Sangeeta Das <[email-masked]>, eduardo Filipe Fernanadez <[email-masked]>, Ritesh Sinha <[email-masked]>, Neeraj Singh <[email-masked]>, Sheryl Cambronero Estrada <[email-masked]>, Nitesh Singh <[email-masked]>, Gaurav Bhatnagar <[email-masked]>, Tommaso Nisi <
Date: Thu, 20 Jun 2019 09:27:46 -0700 (MST)

Hi Team, 

FYI, 

Kind Regards 
Parvez Khan 

From: "Brian Sexton" <[email-masked]> 
To: "teamlead viagogo" <[email-masked]>, "viraat" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "Robert cosgrove" <[email-masked]> 
Sent: Thursday, 20 June, 2019 19:05:08 
Subject: FW: New reason codes - Tickets lost in Transit – Seller Fault 

Hi all, 

Can you please have huddles with you teams discussing the attached update. 

OLS comms and wiki page to be added shortly. 

Kind regards, 

Brian 

From: Robert Cosgrove 
Sent: Thursday 20 June 2019 14:29 
To: Brian Sexton <[email-masked]>; Stephen Blake <[email-masked]>; Meghan Flanagan <[email-masked]> 
Subject: FW: New reason codes - Tickets lost in Transit – Seller Fault 
Importance: High 

Can you all make sure your Team Leads have huddles with their agents regarding the New Reason Codes. 

Comms to follow / Wiki to updated. 

Thanks 

Robert 

From: Charalampos Vlacheas 
Sent: Thursday 20 June 2019 13:26 
To: Michelle Gubbins < [ mailto:[email-masked] | [email-masked] ] >; Robert Cosgrove < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Maiwenn Gouthe < [ mailto:[email-masked] | [email-masked] ] > 
Subject: New reason codes - Tickets lost in Transit – Seller Fault 
Importance: High 

Hi 

We added 3 new reason codes: 

    * Substituted - Tickets Lost in Transit – Seller Fault 
    * Refunded - Tickets Lost in Transit – Seller Fault 
    * Replaced - Tickets Lost in Transit – Seller Fault 

This is for cases where seller has shipped after MSBD and the tickets are lost in post or will not be delivered in time 

Please arrange huddles with all Customer Facing teams worldwide. We will push to prod today 

Please feedback back when huddles have been done 

Kind regards 

Bob