Subject: Re: 3648419 – Freaknik Festival – 22/06/2019 – 17:00 – Cellairis Amphitheatre at Lakewood, Atlanta, US
From: India Inbox <[email-masked]>
To: Sho Miyazaki <[email-masked]>, Seeta Seeta <[email-masked]>, On-call Data Management <[email-masked]>
Cc: Nitesh Singh <[email-masked]>
Date: Wed, 19 Jun 2019 21:34:40 +0000

Thank you very much!

Kind regards,

Julia

________________________________
From: Sho Miyazaki
Sent: 19 June 2019 21:31
To: India Inbox; Seeta Seeta; On-call Data Management
Cc: Nitesh Singh
Subject: RE: 3648419 – Freaknik Festival – 22/06/2019 – 17:00 – Cellairis Amphitheatre at Lakewood, Atlanta, US

Dear Julia,

Event time updated.

Thank you,

Sho Miyazaki

From: India Inbox
Sent: Wednesday, June 19, 2019 3:57 PM
To: Seeta Seeta <[email-masked]>; On-call Data Management <[email-masked]>
Cc: Nitesh Singh <[email-masked]>
Subject: Re: 3648419 – Freaknik Festival – 22/06/2019 – 17:00 – Cellairis Amphitheatre at Lakewood, Atlanta, US

Hi @On-call Data Management<mailto:[email-masked]>

Could you please have a look into the below?

Thanks!

Kind regards,

Julia

________________________________

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: 19 June 2019 19:23
To: India Inbox
Cc: Nitesh Singh
Subject: 3648419 – Freaknik Festival – 22/06/2019 – 17:00 – Cellairis Amphitheatre at Lakewood, Atlanta, US

Hi Julia,

With the reference TID:22229723, Buyer called complaining about the wrong event timing. As according to our website the event timing is 17:00(Local) but on the tickets the event time is 13:00. After checking online on several ticket websites the event time is showing 13:00.

EID: 3648419.

Issue: Buyer received tickets for 01:00 PM and time mentioned on CSL is 05:00 PM. Checked on websites like ticketmaster and live-nation and it shows that event is starting at 01:00 PM on 22 June 2019.

Can you please check this concern with EDM.

Kind Regards,

Seeta

________________________________

From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 19 June, 2019 23:50:12
Subject: 3648419 – Freaknik Festival – 22/06/2019 – 17:00 – Cellairis Amphitheatre at Lakewood, Atlanta, US

Hi Seeta,

With reference to TID : 22229723, buyer called that he received tickets where time mentioned on tickets is 01:00 PM, however on viagogo website, time for the event is 05:00 PM. On checking several websites like ticketmaster and livenation, they mentioned event starting at 01:00 PM on 22 June 2019.

EID: 3648419.

Issue: Buyer received tickets for 01:00 PM and time mentioned on CSL is 05:00 PM. Checked on websites like ticketmaster and live-nation and it shows that event is starting at 01:00 PM on 22 June 2019.

What was ordered: buyer ordered tickets for 05:00 PM

What was received: Buyer received tickets for 01:00 PM

Kindly look into the issue and resolve it soon.

Thanks & Regards,

Nitesh