Subject: Re: 19142663 - Broker UK - Bon Jovi - 21/06/2019 19:00 - Buyer asking for refund
From: India Inbox <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Nitesh Singh <[email-masked]>
Date: Wed, 19 Jun 2019 21:03:47 +0000

Hi Seeta,

Could we please reassure the buyer that this is a trusted seller and in order to receive her tickets she would need to contact the seller with the details provided.

We also need to inform buyer that she cannot be refunded as all sales are final.

Kind regards,

Julia

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From: Seeta Seeta <[email-masked]>
Sent: 19 June 2019 01:58
To: India Inbox
Cc: Nitesh Singh
Subject: 19142663 - Broker UK - Bon Jovi - 21/06/2019 19:00 - Buyer asking for refund

Hi Julia,

With the reference TID:19142663, Earlier we have asked buyer to meet up with seller in order to attend the event and buyer agreed on that but now buyer emailed stating he is not comfortable to meet seller and asking for refund.

Can you please me here with this case.

Kind Regards,
Seeta

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From: "Nitesh Singh" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>
Sent: Wednesday, 19 June, 2019 04:15:16
Subject: 19142663 - Broker UK - Bon Jovi - 21/06/2019 19:00 - Buyer asking for refund

Hi Seeta,

With reference to TID : 19142663, seller earlier confirmed that tickets would be available at the box office on the day of the event, so he would be able to hand-over ticket to buyer on the day at the event. Buyer agreed for hand-over and seller details are sent to buyer. Now buyer emailed stating that he is not comfortable to meet with seller for handover and asking for full refund of tickets. Kindly look into the issue and resolve it soon.

Thanks & regards,
Nitesh