Subject: 3648419 – Freaknik Festival – 22/06/2019 – 17:00 – Cellairis Amphitheatre at Lakewood, Atlanta, US
From: Seeta Seeta <[email-masked]>
To: India Inbox <[email-masked]>
Cc: Nitesh Singh <[email-masked]>
Date: Wed, 19 Jun 2019 12:23:48 -0700 (MST)

Hi Julia, 

With the reference TID:22229723, Buyer called complaining about the wrong event timing. As according to our website the event timing is 17:00(Local) but on the tickets the event time is 13:00. After checking online on several ticket websites the event time is showing 13:00. 

EID: 3648419. 

Issue: Buyer received tickets for 01:00 PM and time mentioned on CSL is 05:00 PM. Checked on websites like ticketmaster and live-nation and it shows that event is starting at 01:00 PM on 22 June 2019. 

Can you please check this concern with EDM. 

Kind Regards, 
Seeta 

From: "Nitesh Singh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Sent: Wednesday, 19 June, 2019 23:50:12 
Subject: 3648419 – Freaknik Festival – 22/06/2019 – 17:00 – Cellairis Amphitheatre at Lakewood, Atlanta, US 

Hi Seeta, 

With reference to TID : 22229723, buyer called that he received tickets where time mentioned on tickets is 01:00 PM, however on viagogo website, time for the event is 05:00 PM. On checking several websites like ticketmaster and livenation, they mentioned event starting at 01:00 PM on 22 June 2019. 

EID: 3648419. 

Issue: Buyer received tickets for 01:00 PM and time mentioned on CSL is 05:00 PM. Checked on websites like ticketmaster and live-nation and it shows that event is starting at 01:00 PM on 22 June 2019. 

What was ordered: buyer ordered tickets for 05:00 PM 

What was received: Buyer received tickets for 01:00 PM 

Kindly look into the issue and resolve it soon. 

Thanks & Regards, 
Nitesh