Subject: RE: New RMA inquiry request - 212243
From: EPOS Customer Service APAC <[email-masked]>
To: SeCom DK Gaming Help <[email-masked]>, daniele.castiglioni <[email-masked]>
Cc: EPOS Customer Service APAC <[email-masked]>
Date: Fri, 22 Apr 2022 03:31:34 +0000

Hi Team

Noted and order is cancelled.

Thanks.

Best regards
Tiffany Yong (TIYO)
Customer Service Executive, Customer Service
<https://www.eposaudio.com/>
eposaudio.com<https://www.eposaudio.com/> · Follow us here
<https://www.facebook.com/eposenterprise>   <https://twitter.com/eposaudio>    <https://www.linkedin.com/company/eposaudio>    <https://www.instagram.com/eposaudio/>    <https://www.youtube.com/c/EPOSEnterprise>

From: EPOS Global Support <[email-masked]>
Sent: Friday, 22 April 2022 9:12 am
To: daniele.castiglioni <[email-masked]>; EPOS Customer Service APAC <[email-masked]>
Subject: RE: New RMA inquiry request - 212243

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Tiffany,

Please cancel this order as customer will get a GSP 670 as replacement, so he won't need the ear pads.

Best regards,
Josie

 Conversation ID: 3e7a849a-ac15-11ec-b0c5-e65c42831462 2ef87833-c1d9-11ec-9271-a2bf96e3a4ac 7f8600dOn Thu, April 21 at 21:22, EPOS Audio, Customer Service APAC wrote:

Hi Daniele

Any updates for this order?

Best regards

Tiffany Yong (TIYO)
Customer Service Executive, Customer Service

<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=05%7C01%7Ccustomerserviceapac%40eposaudio.com%7Cfbadaa90c58c4f37d81508da23fd1486%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637861867168572902%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=vOkQLJoQs8YNq5IrmR2rYyJsheu29eXOZQcXHkt48BQ%3D&reserved=0>

eposaudio.com<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=05%7C01%7Ccustomerserviceapac%40eposaudio.com%7Cfbadaa90c58c4f37d81508da23fd1486%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637861867168572902%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=vOkQLJoQs8YNq5IrmR2rYyJsheu29eXOZQcXHkt48BQ%3D&reserved=0> · Follow us here

<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Feposenterprise&data=05%7C01%7Ccustomerserviceapac%40eposaudio.com%7Cfbadaa90c58c4f37d81508da23fd1486%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637861867168572902%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=YP90MODqMXXEfwf6EYTCNj5dHHWf1lk3193xw7eGfl0%3D&reserved=0>   <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Feposaudio&data=05%7C01%7Ccustomerserviceapac%40eposaudio.com%7Cfbadaa90c58c4f37d81508da23fd1486%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637861867168572902%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=FcpbkyxNZt146mmA3bmCzF16o771eEiZSKYm46AJ1Wc%3D&reserved=0>    <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feposaudio&data=05%7C01%7Ccustomerserviceapac%40eposaudio.com%7Cfbadaa90c58c4f37d81508da23fd1486%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637861867168572902%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=vbQu%2FSTiWQE89biKizhrTscWiZ3Mb2Wm%2Bz1DOEKreW4%3D&reserved=0>    <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Feposaudio%2F&data=05%7C01%7Ccustomerserviceapac%40eposaudio.com%7Cfbadaa90c58c4f37d81508da23fd1486%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637861867168572902%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=6b7rcbpwAkYL3W4x82z%2FAo4OydO81OuHdiXdz89cRus%3D&reserved=0>    <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fc%2FEPOSEnterprise&data=05%7C01%7Ccustomerserviceapac%40eposaudio.com%7Cfbadaa90c58c4f37d81508da23fd1486%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637861867168572902%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=oZoWO2kwQ8s4sKyipT%2BwoZJ2VofGWerv0aMHHxc0kQA%3D&reserved=0>

From: EPOS Customer Service APAC <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 14 April 2022 3:55 pm
To: SeCom DK Gaming Help <[email-masked]<mailto:[email-masked]>>; EPOS Customer Service APAC <[email-masked]<mailto:[email-masked]>>
Subject: RE: New RMA inquiry request - 212243

Hi Daniele

Noted, order is placed on hold

Best regards

Tiffany Yong (TIYO)
Customer Service Executive, Customer Service

<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=05%7C01%7Ccustomerserviceapac%40eposaudio.com%7Cfbadaa90c58c4f37d81508da23fd1486%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637861867168572902%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=vOkQLJoQs8YNq5IrmR2rYyJsheu29eXOZQcXHkt48BQ%3D&reserved=0>

eposaudio.com<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=05%7C01%7Ccustomerserviceapac%40eposaudio.com%7Cfbadaa90c58c4f37d81508da23fd1486%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637861867168572902%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=vOkQLJoQs8YNq5IrmR2rYyJsheu29eXOZQcXHkt48BQ%3D&reserved=0> · Follow us here

<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Feposenterprise&data=05%7C01%7Ccustomerserviceapac%40eposaudio.com%7Cfbadaa90c58c4f37d81508da23fd1486%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637861867168572902%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=YP90MODqMXXEfwf6EYTCNj5dHHWf1lk3193xw7eGfl0%3D&reserved=0>   <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Feposaudio&data=05%7C01%7Ccustomerserviceapac%40eposaudio.com%7Cfbadaa90c58c4f37d81508da23fd1486%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637861867168572902%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=FcpbkyxNZt146mmA3bmCzF16o771eEiZSKYm46AJ1Wc%3D&reserved=0>    <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feposaudio&data=05%7C01%7Ccustomerserviceapac%40eposaudio.com%7Cfbadaa90c58c4f37d81508da23fd1486%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637861867168572902%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=vbQu%2FSTiWQE89biKizhrTscWiZ3Mb2Wm%2Bz1DOEKreW4%3D&reserved=0>    <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Feposaudio%2F&data=05%7C01%7Ccustomerserviceapac%40eposaudio.com%7Cfbadaa90c58c4f37d81508da23fd1486%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637861867168572902%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=6b7rcbpwAkYL3W4x82z%2FAo4OydO81OuHdiXdz89cRus%3D&reserved=0>    <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fc%2FEPOSEnterprise&data=05%7C01%7Ccustomerserviceapac%40eposaudio.com%7Cfbadaa90c58c4f37d81508da23fd1486%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637861867168572902%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=oZoWO2kwQ8s4sKyipT%2BwoZJ2VofGWerv0aMHHxc0kQA%3D&reserved=0>

From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 13 April 2022 4:20 pm
To: EPOS Customer Service APAC <[email-masked]<mailto:[email-masked]>>
Subject: RE: New RMA inquiry request - 212243

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Team,

Please hold the replacement order SCN000000498 for 1000438(1) GSA 301 earpads, as customer reported a new issue with the Headset.

Technical agent is contacting the customer to further check the issue with the headset and we will then update you about the replacement order.

Thanks,

Daniele

 Conversation ID: 3e7a849a-ac15-11ec-b0c5-e65c42831462 76039f09-bb02-11ec-8124-215cc8d408a4 7f8600dOn Thu, March 31 at 12:17, EPOS Audio, Customer Service APAC wrote:

Hi Team

Warranty replacement order SCN000000498

Best regards

Tiffany Yong (TIYO)
Customer Service Executive, Customer Service

<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=05%7C01%7Ccustomerserviceapac%40eposaudio.com%7Cfbadaa90c58c4f37d81508da23fd1486%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637861867168572902%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=vOkQLJoQs8YNq5IrmR2rYyJsheu29eXOZQcXHkt48BQ%3D&reserved=0>

eposaudio.com<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=05%7C01%7Ccustomerserviceapac%40eposaudio.com%7Cfbadaa90c58c4f37d81508da23fd1486%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637861867168729010%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=T82G%2FS2R5dbde6YFMEfLCf52u4HInCE0IJJi3Pl1mSo%3D&reserved=0> · Follow us here

<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Feposenterprise&data=05%7C01%7Ccustomerserviceapac%40eposaudio.com%7Cfbadaa90c58c4f37d81508da23fd1486%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637861867168729010%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=vauy5mIHZ%2BVZ5WAt5oyYtYgxeCaFvCp06icFB%2Bb0mWE%3D&reserved=0>   <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Feposaudio&data=05%7C01%7Ccustomerserviceapac%40eposaudio.com%7Cfbadaa90c58c4f37d81508da23fd1486%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637861867168729010%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=0%2FAti%2FVdEgHoEgFat2WqgxnCrkIv2fL4bL5UQhuA5TI%3D&reserved=0>    <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feposaudio&data=05%7C01%7Ccustomerserviceapac%40eposaudio.com%7Cfbadaa90c58c4f37d81508da23fd1486%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637861867168729010%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Xz4Zhkz3wMv27jb2qQCrX9kSes17zSo0JvNPI44sp1M%3D&reserved=0>    <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Feposaudio%2F&data=05%7C01%7Ccustomerserviceapac%40eposaudio.com%7Cfbadaa90c58c4f37d81508da23fd1486%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637861867168729010%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=JtE1qvpnpRIo8L3v8czhOS3JMfY9ycsFi8DpLP49Pns%3D&reserved=0>    <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fc%2FEPOSEnterprise&data=05%7C01%7Ccustomerserviceapac%40eposaudio.com%7Cfbadaa90c58c4f37d81508da23fd1486%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637861867168729010%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=ShhIYoYobG2szObGm0pgBd93D7%2Bewu0Cip8BPVgOIk8%3D&reserved=0>

From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 25 March 2022 4:26 pm
To: EPOS Customer Service APAC <[email-masked]<mailto:[email-masked]>>
Subject: New RMA inquiry request - 212243

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Remark:This item will not be returned

Company Name:

Name: 秦硕

Phone: +8613033917703

Email:[email-masked]​ ​

Address line 1: HuaiDian Town, Shenqiu County, Dier huimin School

Address line 2:

Postal Code: 466300

City: Zhoukou

State/Province: Henan

Country: APAC::China

Products and quantities

Article nr. (Quantity):

Article nr. for replacement: 1000438(1)

Article nr. for return:

Process: replacement_only

Stock location: gaming_warranty_main

Is This a Warranty: 1

 Conversation ID: 3e7a849a-ac15-11ec-b0c5-e65c42831462 3e7a849a-ac15-11ec-b0c5-e65c42831462 7f8600d