Subject: RE: New RMA inquiry request - 206340
From: EPOS Global Support <[email-masked]>
To: Daniele Castiglioni <[email-masked]>, "EPOS Audio, Customer Service APAC" <[email-masked]>
Date: Tue, 19 Apr 2022 08:37:07 +0000

Hi team,

He called and asked about the package situation - As even if he couldn't received the pacakage, there supposed to have tracking. He said even the package from US he received already.

Please give us an update by today as he will call again before we off.

Thanks,

Josie

On Tue, April 19 at 10:59, EPOS Audio, Customer Service APAC wrote:

Hi Daniele

Please find below fyi

Delivery

Cust. Reference

RMA#

Name 1

Chinese name

Contact number

Address in Chinese

SF Tracking#

2300156994

SCN000000439

RMA# 206340

Mr Chen

陈煜

18625009218

江苏省苏州市虎丘区马涧路杨木桥新苑9幢806室

SF1353109185986

Best regards

Tiffany Yong (TIYO)

Customer Service Executive, Customer Service

https://www.eposaudio.com/

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From: EPOS Global Support <[email-masked]>

Sent: Monday, 18 April 2022 5:57 pm

To: EPOS Customer Service APAC <[email-masked]>

Subject: RE: New RMA inquiry request - 206340

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Team,

I seen that the replacement order SCN000000439 has been released, but due to pandemic the product has not been shipped.

Do you have any update about the shipment?

Sorry but customer keeps calling in chasing for the replacement product.

Thanks,

Daniele

 Conversation ID: c1097c60-9945-11ec-90c6-ce405bb00654 dfe877cf-befd-11ec-8191-5fe6278ac205 7f8600dOn Thu, March 10 at 16:17, EPOS Audio, Customer Service APAC wrote:

Hi Team

Warranty replacement order SCN000000439

Best regards

Tiffany Yong (TIYO)

Customer Service Executive, Customer Service

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From: EPOS Global Support <[email-masked]>

Sent: Thursday, 10 March 2022 6:37 pm

To: EPOS Customer Service APAC <[email-masked]>

Subject: Re: New RMA inquiry request - 206340

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Team,

Please change the replacement Art. number from 1000231(1) GSP370 to 1000233(1) GSP670.

Customer agreed to receive the GSP670 as the GSP370 is out of stock.

Thanks,

Daniele

 Conversation ID: c1097c60-9945-11ec-90c6-ce405bb00654 f3dcf798-a05d-11ec-a144-76a84977d9b4 7f8600dOn Tue, March 1 at 15:25, Josie Lau wrote:

Remark:This item will not be returned

Company Name:

Name: 陈先生

Phone: +8618625009218

Email:[email-masked]​ ​

Address line 1: Room 806, Building 9, Yangmuqiaoxinyuan, Majianlu

Address line 2: Huqiu District

Postal Code: 215000

City: Suzhou

State/Province: Jiangsu

Country: APAC::China

Products and quantities

Article nr. (Quantity):

Article nr. for replacement: 1000231(1)

Article nr. for return:

Process: replacement_only

Stock location: gaming_warranty_main

Is This a Warranty: 1

Conversation ID: c1097c60-9945-11ec-90c6-ce405bb00654 e5e71aaa-bfbb-11ec-9634-f8e1f384f685 7f8600d