Subject: RE: New RMA inquiry request - 208376
From: EPOS Global Support <[email-masked]>
To: "EPOS Audio, Customer Service US" <[email-masked]>, Daniele Castiglioni <[email-masked]>
Date: Thu, 14 Apr 2022 04:16:10 +0000

Hi Customer Service Team,

What is the update on the previous request?

Can we arrange for a re-shipping of the product ASAP to the correct address?

Regards,

Pritish

On Fri, April 8 at 20:19, Daniele Castiglioni wrote:

Hi Team,

According to UPS tracking#1Z8760F30360589132 , the replacement is returning back to the sender as the address is incomplete.

I aplogise but the Apartment number is missing from the address previously provided. Here I am sharing the correct deivery address:

Name: Brandon Moore

Phone: +14437356722

Email:[email-masked]​ ​

Address line 1: 509 Coventry Ln

Address line 2: Apt 109

Postal Code: 21804

City: Salisbury

State/Province: Md

Country: NA::USA

Could you please update the delivery address?

You can arrange a new shipment after receiving back the the replacement order SUS000041109 ?

Thanks,

Daniele

On Tue, April 5 at 19:48, EPOS Audio, Customer Service US wrote:

Replacement : SUS000041109

Nana Afriyie  Customer Service Americas

Phone: 800-332-7439

[email-masked]

[email-masked]

166 Main Street · Old Saybrook CT 06475 · USA Our cut off time for same-day shipping is 3 pm EST.

https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fdk&data=04%7C01%7Cnaaf%40eposaudio.com%7C74008628364d4b6d4d6d08d9276f80bf%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637584182119053337%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=mXZXe04nbJsIZcaT0y%2BVoiESHLEGpnKL8jnc9Ehk%2FrE%3D&reserved=0

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From: EPOS Global Support <[email-masked]>

Sent: Tuesday, April 5, 2022 10:08 AM

To: EPOS Customer Service US <[email-masked]>

Subject: RE: New RMA inquiry request - 208376

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Team,

Faulty returned on: 03/23/2022

Tracking number: 1Z8760F39039794564

return order: SUS000041108

Could you please check and release the replacement order?

Thanks,

Aparna

 Conversation ID: 69ed84f3-9fb6-11ec-b5b8-21830df22e14 d8fb4f80-b4e9-11ec-b8ba-abe1976804a9 7f8600dOn Fri, March 11 at 0:53, EPOS Audio, Customer Service US wrote:

Return : SUS000041108

Nana Afriyie  Customer Service Americas

Phone: 800-332-7439

[email-masked]

[email-masked]

166 Main Street · Old Saybrook CT 06475 · USA Our cut off time for same-day shipping is 3 pm EST.

https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fdk&data=04%7C01%7Ccustomerserviceus%40eposaudio.com%7C0b932e5e91d344b4381408da170dbed5%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637847645098633672%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=FDqgYpjMDLWjoZXX%2BgHCDJE%2Buu8VDzWeKv5qNGAAL90%3D&reserved=0

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From: EPOS Global Support <[email-masked]>

Sent: Thursday, March 10, 2022 4:37 AM

To: EPOS Customer Service US <[email-masked]>

Subject: RE: New RMA inquiry request - 208376

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Team,

Please proceed it as SLTR

Process: SLTR

Stock location: gaming_warranty_main

Thanks,

Aparna

 Conversation ID: 69ed84f3-9fb6-11ec-b5b8-21830df22e14 a563ad04-a055-11ec-8526-49f02e5b75fe 7f8600dOn Thu, March 10 at 1:55, EPOS Audio, Customer Service US wrote:

Hi Team,

How should this be processed?

The process line is blank.

Nana Afriyie  Customer Service Americas

Phone: 800-332-7439

[email-masked]

[email-masked]

166 Main Street · Old Saybrook CT 06475 · USA Our cut off time for same-day shipping is 3 pm EST.

https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fdk&data=04%7C01%7Ccustomerserviceus%40eposaudio.com%7C0b932e5e91d344b4381408da170dbed5%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637847645098633672%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=FDqgYpjMDLWjoZXX%2BgHCDJE%2Buu8VDzWeKv5qNGAAL90%3D&reserved=0

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From: EPOS Global Support <[email-masked]>

Sent: Wednesday, March 9, 2022 9:37 AM

To: EPOS Customer Service US <[email-masked]>

Subject: New RMA inquiry request - 208376

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Remark:

Company Name:

Name: Brandon Moore

Phone: +14437356722

Email:[email-masked]​ ​

Address line 1: Coventry Ln

Address line 2:

Postal Code: 21804

City: Salisbury

State/Province: Md

Country: NA::USA

Products and quantities

Article nr. (Quantity):

Article nr. for replacement: 1000244(1)

Article nr. for return: 1000244(1)

Process:

Stock location: gaming_warranty_main

Is This a Warranty: 1

 Conversation ID: 69ed84f3-9fb6-11ec-b5b8-21830df22e14 69ed84f3-9fb6-11ec-b5b8-21830df22e14 7f8600d

Conversation ID: 69ed84f3-9fb6-11ec-b5b8-21830df22e14 9d1d6909-bba9-11ec-814e-9cae1bdab661 7f8600d