Subject: Fwd: Address & Name in Chinese required for China Warranty replacement orders - Ref: EPOS2203004A
From: Daniele Castiglioni <[email-masked]>
To: Ashish Dabral <[email-masked]>
Date: Thu, 7 Apr 2022 07:55:38 -0700 (MST)

From: "Josie Lau" <[email-masked]> 
To: "Daniele Castiglioni" <[email-masked]>, "aparna jain" <[email-masked]> 
Sent: Thursday, April 7, 2022 7:08:55 AM 
Subject: Fwd: Address & Name in Chinese required for China Warranty replacement orders - Ref: EPOS2203004A 

From: "EPOS Customer Service APAC" <[email-masked]> 
To: "Josie Lau" <[email-masked]> 
Cc: "EPOS Customer Service APAC" <[email-masked]> 
Sent: Wednesday, April 6, 2022 5:20:38 PM 
Subject: RE: Address & Name in Chinese required for China Warranty replacement orders - Ref: EPOS2203004A 

Hi Josie 

Due to Covid, Shanghai area is currently under lockdown. 

Therefore, temporarily we cannot arrange domestic delivery for below list. 

The orders are currently on hold in our Shenzhen warehouse, SF tracking reference will be provided once the lockdown is released by China government. 

	

contract# 	

Delivery 	

Cust. Reference 	

RMA# 	

Name 1 	

SF Tracking# 

EPOS2203 004A 	

2300157888 	

SCN000000455 	

RMA# 205976 	

Ji Jinbo 	

疫情原因，未发出 

2300156995 	

SCN000000441 	

RMA# 206336 	

Mr. Huang 	

疫情原因，未发出 

2300156994 	

SCN000000439 	

RMA# 206340 	

Mr Chen 	

疫情原因，未发出 

2300156991 	

SCN000000437 	

RMA# 208230 	

Wang Zhi 	

疫情原因，未发出 

2300157880 	

SCN000000448 	

RMA# 208595 	

Mu Zeyi 	

疫情原因，未发出 

2300157886 	

SCN000000452 	

RMA# 209154 	

Mr Li 	

疫情原因，未发出 

	

Best regards 

Tiffany Yong (TIYO) 
Customer Service Executive, Customer Service 

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://www.eposaudio.com/ ] 

[ https://www.eposaudio.com/ | eposaudio.com ] · Follow us here 	

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From: Josie Lau <[email-masked]> 
Sent: Monday, 4 April 2022 10:28 am 
To: EPOS Customer Service APAC <[email-masked]> 
Subject: Re: Address & Name in Chinese required for China Warranty replacement orders - Ref: EPOS2203004A 

		

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

Hi Tiff, 

The complete address of #208230: 江苏省连云港市东海县黄川镇黄川中学对面 

Best regards, 

Josie 

From: "EPOS Customer Service APAC" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Josie Lau" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "EPOS Customer Service APAC" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, April 3, 2022 12:57:43 AM 
Subject: RE: Address & Name in Chinese required for China Warranty replacement orders - Ref: EPOS2203004A 

Hi Josie 

Below address in Chinese is incomplete. 

Please check and provide full address in Chinese. 

	

Best regards 

Tiffany Yong (TIYO) 
Customer Service Executive, Customer Service 

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Ccustomerserviceapac%40eposaudio.com%7Cffa267b1983e4eac296608da15e2b2c5%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637846360737865474%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=zC3L8KRKpTmhuu1zbwBVSeAX9PFoxTgO1odBACxab%2B8%3D&reserved=0 ] 

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From: EPOS Customer Service APAC < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 28 March 2022 4:59 pm 
To: Josie Lau < [ mailto:[email-masked] | [email-masked] ] > 
Cc: EPOS Customer Service APAC < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Address & Name in Chinese required for China Warranty replacement orders - Ref: EPOS2203004A 

Hi Josie 

Please see attached email from customer. 

Kindly check and confirm customer’s address for RMA# 209515 is correct in the excel file provided. 

Thanks. 

	

Best regards 

Tiffany Yong (TIYO) 
Customer Service Executive, Customer Service 

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Ccustomerserviceapac%40eposaudio.com%7Cffa267b1983e4eac296608da15e2b2c5%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637846360738021708%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=ggjj6OpUOxKTiskqGAs84jEDy0vB9iLcnpdk0W1h6GM%3D&reserved=0 ] 

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From: EPOS Customer Service APAC < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 28 March 2022 10:59 am 
To: Josie Lau < [ mailto:[email-masked] | [email-masked] ] > 
Cc: EPOS Customer Service APAC < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Address & Name in Chinese required for China Warranty replacement orders - Ref: EPOS2203004A 

HI Josie 

We are trying to ship attached list of orders to China this week. 

Will inform again once its shipped and SF tracking is available. 

Thanks. 

	

Best regards 

Tiffany Yong (TIYO) 
Customer Service Executive, Customer Service 

[ https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Ccustomerserviceapac%40eposaudio.com%7Cffa267b1983e4eac296608da15e2b2c5%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637846360738021708%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=ggjj6OpUOxKTiskqGAs84jEDy0vB9iLcnpdk0W1h6GM%3D&reserved=0 ] 

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From: Josie Lau < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 23 March 2022 4:24 pm 
To: EPOS Customer Service APAC < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Address & Name in Chinese required for China Warranty replacement orders - Ref: EPOS2203004A 

		

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

Hi Tiff, 

I've attached the file. Could you please inform approximately when will it be shipped? 

Thanks, 

Josie 

From: "EPOS Customer Service APAC" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Josie Lau" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "EPOS Customer Service APAC" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, March 23, 2022 3:55:12 PM 
Subject: Address & Name in Chinese required for China Warranty replacement orders - Ref: EPOS2203004A 

Hi Josie 

We will be arranging the attached shipment into China. 

Please provide us with customer name and address in Chinese by 25 th March 2022. 

	

Best regards 

Tiffany Yong (TIYO) 
Customer Service Executive, Customer Service 

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