Subject: RE: New RMA inquiry request - 192352
From: EPOS Global Support <[email-masked]>
To: Daniele Castiglioni <[email-masked]>, "EPOS Audio, Customer Service US" <[email-masked]>
Date: Fri, 25 Mar 2022 11:40:55 +0000

Hi Team,

Please cancel the replacement order.

Best Regards

Josephine

On Tue, March 8 at 20:15, EPOS Audio, Customer Service US wrote:

Replacement : SUS000040261

Nana Afriyie  Customer Service Americas

Phone: 800-332-7439

[email-masked]

[email-masked]

166 Main Street · Old Saybrook CT 06475 · USA Our cut off time for same-day shipping is 3 pm EST.

https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fdk&data=04%7C01%7Cnaaf%40eposaudio.com%7C74008628364d4b6d4d6d08d9276f80bf%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637584182119053337%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=mXZXe04nbJsIZcaT0y%2BVoiESHLEGpnKL8jnc9Ehk%2FrE%3D&reserved=0

[eposaudio.com](https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Cnaaf%40eposaudio.com%7C74008628364d4b6d4d6d08d9276f80bf%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637584182119053337%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=iHizyHkh5gdHWBWn%2BORuo%2BcaJOwcomJlzQZ%2FhQIDMDQ%3D&reserved=0) · Follow us here

https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fsennheisergaming&data=04%7C01%7Cnaaf%40eposaudio.com%7C74008628364d4b6d4d6d08d9276f80bf%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637584182119063331%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=7xEpDLjvb8iBNEyASgYEwn4ta38uT7utUsf5RbVNQQc%3D&reserved=0 https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fsennheisergaming&data=04%7C01%7Cnaaf%40eposaudio.com%7C74008628364d4b6d4d6d08d9276f80bf%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637584182119063331%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=uyr0SOB8VetWovFm9zQ0u9JuWHvfokoBCbSRhJBOkWQ%3D&reserved=0 https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fsennheisergamer&data=04%7C01%7Cnaaf%40eposaudio.com%7C74008628364d4b6d4d6d08d9276f80bf%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637584182119073326%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=djRpdfrmD3%2Ft346tFG%2BHmq89VrX1Q14z%2FqOy0b%2FoAZ0%3D&reserved=0 https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feposaudio%2F&data=04%7C01%7Cnaaf%40eposaudio.com%7C74008628364d4b6d4d6d08d9276f80bf%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637584182119073326%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=MQ0uIU5QM%2B9TlQ1u9d8%2FluDpIkJpINCRBpCUs8Vaumg%3D&reserved=0 https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fsennheisergaming%2F&data=04%7C01%7Cnaaf%40eposaudio.com%7C74008628364d4b6d4d6d08d9276f80bf%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637584182119083318%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=on3hvQODgpocPQNLy%2FGErJSlLk7XvjJnPFc2GAMV%2FGE%3D&reserved=0

From: EPOS Global Support <[email-masked]>

Sent: Tuesday, March 8, 2022 4:51 AM

To: EPOS Customer Service US <[email-masked]>

Subject: RE: New RMA inquiry request - 192352

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Team,

Faulty returned on 1st March 2022

UPS tracking# 1Z8760F39091635306

Return : SUS000040260

Could you please check with the warehouse and then release the replacement order?

Thanks,

Daniele

 Conversation ID: 9d331550-8eb0-11ec-a729-e598da2760ad 3b4c1454-9ec5-11ec-be08-108e1d8664f1 7f8600dOn Wed, February 16 at 22:28, EPOS Audio, Customer Service US wrote:

Return : SUS000040260

Nana Afriyie  Customer Service Americas

Phone: 800-332-7439

[email-masked]

[email-masked]

166 Main Street · Old Saybrook CT 06475 · USA Our cut off time for same-day shipping is 3 pm EST.

https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fdk&data=04%7C01%7Ccustomerserviceus%40eposaudio.com%7C650afb00dc6f4a59422708da00e92102%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637823298540588405%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=DpJtJoGZauzRf%2Fq8oosNCZ0rSyfJRX%2FGB3EUd%2F6MQxE%3D&reserved=0

[eposaudio.com](https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Ccustomerserviceus%40eposaudio.com%7C650afb00dc6f4a59422708da00e92102%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637823298540588405%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=mE0l0UQwRvp9XNTJ7m2WUQPpW%2FTj8u0yaI%2F3Qr4aPs4%3D&reserved=0) · Follow us here

https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Fsennheisergaming&data=04%7C01%7Ccustomerserviceus%40eposaudio.com%7C650afb00dc6f4a59422708da00e92102%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637823298540588405%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=H5IRHwBnM8QaGOumK6teFN%2Flt8bZ38Rn0Qk0gd0oxVs%3D&reserved=0 https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fsennheisergaming&data=04%7C01%7Ccustomerserviceus%40eposaudio.com%7C650afb00dc6f4a59422708da00e92102%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637823298540588405%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=fmjuYvK0Du51uGLs8t5YRJRBvug%2Fmt%2F3PCBaYlc%2BvFg%3D&reserved=0 https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Fsennheisergamer&data=04%7C01%7Ccustomerserviceus%40eposaudio.com%7C650afb00dc6f4a59422708da00e92102%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637823298540588405%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=fSCrL3ABZa94uNIVmm11iIpa2kjJfTdYZdyWGAh2Yh0%3D&reserved=0 https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feposaudio%2F&data=04%7C01%7Ccustomerserviceus%40eposaudio.com%7C650afb00dc6f4a59422708da00e92102%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637823298540588405%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=qt5%2FIf%2BtIpQ3a8w9nEU2NZ6FNhlHo81DEnCjZhlnFM0%3D&reserved=0 https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fsennheisergaming%2F&data=04%7C01%7Ccustomerserviceus%40eposaudio.com%7C650afb00dc6f4a59422708da00e92102%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637823298540588405%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=WUNZ5gU5V1MB67N7%2FEKEiTtPVf1iOexfykw7Swf0B%2FE%3D&reserved=0

From: EPOS Global Support <[email-masked]>

Sent: Tuesday, February 15, 2022 5:43 PM

To: EPOS Customer Service US <[email-masked]>

Subject: New RMA inquiry request - 192352

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Remark:

Company Name:

Name: Asa Furman

Phone: +18503242589

Email:[email-masked]​ ​

Address line 1: 8836 Ashgrove House Lane

Address line 2: Apartment 202

Postal Code: 22182

City: Vienna

State/Province: Virginia

Country: NA::USA

Products and quantities

Article nr. (Quantity):

Article nr. for replacement: 1000892(1)

Article nr. for return: 1000892(1)

Process: sltr

Stock location: gaming_warranty_main

Is This a Warranty: 1

 Conversation ID: 9d331550-8eb0-11ec-a729-e598da2760ad 9d331550-8eb0-11ec-a729-e598da2760ad 7f8600d

Conversation ID: 9d331550-8eb0-11ec-a729-e598da2760ad 6e756efa-ac30-11ec-9dba-7b4d5bb6d866 7f8600d