Subject: RE: New RMA inquiry request - 203763 SJP000003462
From: EPOS Global Support <[email-masked]>
To: EPOS JP Customer Service Japan <[email-masked]>, Daniele Castiglioni <[email-masked]>
Date: Thu, 17 Mar 2022 06:55:54 +0000

Hi,

Tried to call the customer but he was absent today. Will call him again and see if the replacement had already been delivered.

Daisuke

On Thu, March 17 at 15:44, Daniele Castiglioni wrote:

Hi Team,

According to FedEx tracking# 566146377505, there is no update about the shipment status.

Customer is also unresposnsive.

Could you please check with FedEx about the status of the shipment?

Thanks,

Daniele

On Fri, February 25 at 6:45, EPOS JP Customer Service Japan wrote:

Hi Daisuke-san,

Please be informed that we have arranged it to deliver to the new address.

Thank you.

Kind regards,

Naoko Matsumoto

Customer Service

EPOS Japan

From: EPOS JP Customer Service Japan <[email-masked]>

Sent: Thursday, February 24, 2022 7:39 PM

To: BLR SennCom Support <[email-masked]>

Cc: EPOS JP Customer Service Japan <[email-masked]>

Subject: RE: New RMA inquiry request - 203763 SJP000003462

Hi Daisuke-san,

We are shipping this request tomorrow. The delivery to customer site will be either 28-Feb or 1-Mar depending on how quickly the import customs clearance is done…

Please advise if we can keep the current address or change to new address.

Kind regards,

Naoko Matsumoto

Customer Service

EPOS Japan

From: EPOS Global Support <[email-masked]>

Sent: Thursday, February 24, 2022 5:03 PM

To: EPOS JP Customer Service Japan <[email-masked]>

Subject: RE: New RMA inquiry request - 203763 SJP000003462

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

So the following is the new delivery address.

Today's 24th and I find it difficult to make it within this month in any way, so could you please re-arrange? We are sorry for the trouble caused to you..

Company Name: Joshin Service Center/Mr. Egusa

Name: Joshin Repair Centre Mr. Egusa

Phone: 072-640-1471

Email:[email-masked]​ ​

Address line 1: Saito Moegi 1-3-1 Logista Logicross A Bldg.

Address line 2: Joshin Kansai Ibaraki Logistics Center 4F North

Postal Code: 567-0083

City: Ibaraki

State/Province: Osaka

Country: APAC::Japan

Products and quantities

Article nr. (Quantity):

Article nr. for replacement: 1000432(1)

Article nr. for return:

Process: replacement_only

Stock location: gaming_warranty_main

Is This a Warranty: 1

 Conversation ID: 060f0662-9089-11ec-badb-527dc4c208b7 21aa5e3a-9548-11ec-b89a-3e30fa3e3387 7f8600dOn Thu, February 24 at 16:56, Daisuke Murata wrote:

Hi again, Matsumoto-san

I assume that the delivery has not yet been in place. If we would not be able to make it within this month, then could we change the delivery address as Joshin moves to a new office, apparently.

I will update you in next message.

On Fri, February 18 at 18:09, EPOS JP Customer Service Japan wrote:

Hi team,

Warranty SO# SJP000003462 entered.

Kind regards,

Naoko Matsumoto

Customer Service

EPOS Japan

From: EPOS Global Support <[email-masked]>

Sent: Friday, February 18, 2022 4:05 PM

To: EPOS JP Customer Service Japan <[email-masked]>

Subject: New RMA inquiry request - 203763 SJP000003462

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Remark:

Matsumoto-san, please proceed without proof of purchase.

Apparently Joshin sends proof of purchase only via FAX...

Company Name: Joshin Service Center/Mr. Egusa

Name: Joshin Repair Centre Mr. Egusa

Phone: 81666131511

Email:[email-masked]​ ​

Address line 1: Suminoe-ku Nankou Higashi 5-2-46

Address line 2:

Postal Code: 559-0031

City: Osaka

State/Province: Osaka

Country: APAC::Japan

Products and quantities

Article nr. (Quantity):

Article nr. for replacement: 1000432(1)

Article nr. for return:

Process: replacement_only

Stock location: gaming_warranty_main

Is This a Warranty: 1

 Conversation ID: 060f0662-9089-11ec-badb-527dc4c208b7 060f0662-9089-11ec-badb-527dc4c208b7 7f8600d

Conversation ID: 060f0662-9089-11ec-badb-527dc4c208b7 4a7d3962-a5bf-11ec-a1b2-3765be9e0766 7f8600d