Subject: RE: New RMA inquiry request - 202725
From: EPOS Global Support <[email-masked]>
To: Daniele Castiglioni <[email-masked]>, "EPOS Audio, Customer Service APAC" <[email-masked]>
Date: Mon, 07 Mar 2022 08:45:59 +0000

Hi team,

I have informed customer over the call.

Thanks,

Josie

On Mon, March 7 at 16:30, EPOS Audio, Customer Service APAC wrote:

Hi Team

Please reply to customer query.

Fyi, China Domestic is arranged with SF

Best regards

Tiffany Yong (TIYO)

Customer Service Executive, Customer Service

https://www.eposaudio.com/

[eposaudio.com](https://www.eposaudio.com/) · Follow us here

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From: EPOS Customer Service APAC <[email-masked]>

Sent: Monday, 21 February 2022 3:29 pm

To: BLR SennCom Support <[email-masked]>; daniele.castiglioni <[email-masked]>

Cc: EPOS Customer Service APAC <[email-masked]>

Subject: RE: New RMA inquiry request - 202725

Hi Josie,

Please find attached email.

In view of Covid 19 situation in HKG, China authorities have banned HK truckers from entering Shen Zhen until further notice.

We are working on other possible solutions.

In the meantime, all shipments to China will be on hold.

Keep you posted on further updates.

Best regards

Tiffany Yong (TIYO)

Customer Service Executive, Customer Service

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

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From: EPOS Global Support <[email-masked]>

Sent: Monday, 21 February 2022 3:14 pm

To: EPOS Customer Service APAC <[email-masked]>; daniele.castiglioni <[email-masked]>

Subject: RE: New RMA inquiry request - 202725

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi team,

Is there any news about the shipment? As the customer is getting annoyed...

Thanks,

Josie

 Conversation ID: 7bdd9a03-8e24-11ec-9ffb-78fdafb9ec44 c675ae9e-92e5-11ec-b826-024426630619 7f8600dOn Wed, February 16 at 22:14, Daniele Castiglioni wrote:

Hi Team,

thanks for providing the replacement order number.

Here below I am also sending the customer delivery address in Chinese Language:

Name:王洋

Phone:18053166210

E-mail:[email-masked]

Address line 1:山东省济南市历下区奥体中路中林路盛福花园25号楼3单元

Address line 2:

City:济南

State/Province:山东

Zip Code:250000

Country:中国

Thanks,

Daniele

On Wed, February 16 at 10:52, EPOS Audio, Customer Service APAC wrote:

Hi Team

Warranty replacement order SCN000000344

Best regards

Tiffany Yong (TIYO)

Customer Service Executive, Customer Service

EPOS Audio Singapore Pte. Ltd. · 80 Bendemeer Road, #06-01A · 339949 Singapore

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From: EPOS Global Support <[email-masked]>

Sent: Tuesday, 15 February 2022 2:00 pm

To: EPOS Customer Service APAC <[email-masked]>

Subject: New RMA inquiry request - 202725

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Remark:This item will not be returned

Company Name:

Name: 王洋

Phone: +8618053166210

Email:[email-masked]​ ​

Address line 1: Unit 3, Building 25, Fushenghuayuan, Zhonglinlu, Aotizhongluzhong, Lixia District

Address line 2:

Postal Code: 250000

City: Ji'nan

State/Province: Shandong

Country: APAC::China

Products and quantities

Article nr. (Quantity):

Article nr. for replacement: 1000233(1)

Article nr. for return:

Process: replacement_only

Stock location: gaming_warranty_main

Is This a Warranty: 1

 Conversation ID: 7bdd9a03-8e24-11ec-9ffb-78fdafb9ec44 7bdd9a03-8e24-11ec-9ffb-78fdafb9ec44 7f8600d

Conversation ID: 7bdd9a03-8e24-11ec-9ffb-78fdafb9ec44 03022aaa-9df3-11ec-95c0-3db45c860874 7f8600d