Subject: RE: New RMA inquiry request - 203445 SJP000003448
From: EPOS JP Customer Service Japan <[email-masked]>
To: BLR SennCom Support <[email-masked]>, daniele.castiglioni <[email-masked]>
Cc: EPOS JP Customer Service Japan <[email-masked]>
Date: Fri, 4 Mar 2022 04:03:47 +0000

Hi Daisuke-san,

The order has been cancelled as per your request.

Kind regards,
Naoko Matsumoto
Customer Service
EPOS Japan

From: EPOS Global Support <[email-masked]>
Sent: Friday, March 4, 2022 12:50 PM
To: daniele.castiglioni <[email-masked]>; EPOS JP Customer Service Japan <[email-masked]>
Subject: RE: New RMA inquiry request - 203445 SJP000003448

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Matsumoto-san and Daniele,

Customer has replaced the product with Amazon so please cancel this request. Thank you, and sorry for the trouble!

Daisuke

 Conversation ID: c812ef61-8eed-11ec-9941-c6bee2dbe4ae 30945dfd-9b6e-11ec-8e71-6ae9f56312a2 7f8600dOn Fri, February 25 at 10:20, EPOS JP Customer Service Japan wrote:

Hi Daniele,

This order will not be released as we do not have this item in stock.

Please update us during the 1st week of March.

Thanks.

Kind regards,

Naoko Matsumoto

Customer Service

EPOS Japan

From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 24, 2022 4:46 PM
To: EPOS JP Customer Service Japan <[email-masked]<mailto:[email-masked]>>
Subject: RE: New RMA inquiry request - 203445 SJP000003448

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Team,

PLease do not release the replacement order SJP000003448 for now, as customer might request refund to the reseller.

We are further checking with customer and we will update you soon.

Thanks,

Daniele

 Conversation ID: c812ef61-8eed-11ec-9941-c6bee2dbe4ae d7b3f5d6-9545-11ec-a193-b5b15f7aea5f 7f8600dOn Thu, February 17 at 11:49, EPOS JP Customer Service Japan wrote:

Hi team,

Warranty SO# SJP000003448 entered.

Kind regards,

Naoko Matsumoto

Customer Service

EPOS Japan

From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 16, 2022 3:01 PM
To: EPOS JP Customer Service Japan <[email-masked]<mailto:[email-masked]>>
Subject: New RMA inquiry request - 203445 SJP000003448

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Remark:

Company Name:

Name: Satoshi Ono

Phone: 819044563104

Email:[email-masked]​ ​

Address line 1: Minamisuna 2-3-1 #606

Address line 2:

Postal Code: 136-0076

City: Koto

State/Province: Tokyo

Country: APAC::Japan

Products and quantities

Article nr. (Quantity):

Article nr. for replacement: 1000237(1)

Article nr. for return:

Process: replacement_only

Stock location: gaming_warranty_main

Is This a Warranty: 1

 Conversation ID: c812ef61-8eed-11ec-9941-c6bee2dbe4ae c812ef61-8eed-11ec-9941-c6bee2dbe4ae 7f8600d