Subject: RE: New RMA inquiry request - 198261
From: EPOS Customer Service APAC <[email-masked]>
To: BLR SennCom Support <[email-masked]>, daniele.castiglioni <[email-masked]>
Cc: EPOS Customer Service APAC <[email-masked]>
Date: Wed, 23 Feb 2022 02:44:47 +0000

Hi Josie

Noted on changes and updated logistics company for domestic delivery arrangement.
Kindly note this warranty order will depart HKG to China today.
Will share Tracking and ETA dates when available.

By the way, do you have another email I can send to you directly to keep you or your team posted on the China Warranty orders?

Thanks.

Best regards
Tiffany Yong (TIYO)
Customer Service Executive, Customer Service
<https://www.eposaudio.com/>
eposaudio.com<https://www.eposaudio.com/> · Follow us here
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From: EPOS Global Support <[email-masked]>
Sent: Wednesday, 23 February 2022 10:37 am
To: EPOS Customer Service APAC <[email-masked]>; daniele.castiglioni <[email-masked]>
Subject: RE: New RMA inquiry request - 198261

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi team,

Customer would like to change address to below:
Address:浙江省绍兴市越城区绍兴职业技术学院

Thanks!
Josie

 Conversation ID: eb153317-801b-11ec-be67-5a8e39c0457a 7546d19d-9451-11ec-9b36-823783383806 7f8600dOn Mon, February 7 at 14:59, Daniele Castiglioni wrote:
Hi Team,

Here I am sharing the customer delivery address in Chinese:

Name: 闫墨
Phone: 13796763592
E-mail: [email-masked]<mailto:[email-masked]>
Address line 1: 黑龙江省   哈尔滨市  五常市
Address line 2: 新华小区 一号楼 一单元  301
City: 五常市
State/Province: 黑龙江省
Zip Code:
Country: 中国

Best regards,
Daniele

On Mon, February 7 at 9:09, EPOS Audio, Customer Service APAC wrote:

Hi Team

Please provide Name and address in Chinese for shipment arrangement.

Tentatively this is planned to leave for China Next week.

Thanks

Best regards

Tiffany Yong (TIYO)
Customer Service Executive

EPOS Audio Singapore Pte. Ltd. · 80 Bendemeer Road, #06-01A · 339949 Singapore

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From: EPOS Customer Service APAC <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 28 January 2022 6:00 pm
To: BLR SennCom Support <[email-masked]<mailto:[email-masked]>>; EPOS Customer Service APAC <[email-masked]<mailto:[email-masked]>>
Subject: RE: New RMA inquiry request - 198261

Hi Team

Warranty replacement SCN000000311

Best regards

Tiffany Yong (TIYO)
Customer Service Executive

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

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From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 28 January 2022 5:23 pm
To: EPOS Customer Service APAC <[email-masked]<mailto:[email-masked]>>
Subject: New RMA inquiry request - 198261

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Remark:This item will not be returned

Company Name:

Name: 闫墨先生

Phone: +8613796763592

Email:[email-masked]​ ​

Address line 1: Room 301, Unit 1, Building 1, XinHuaXiaoQu, WuChangShi

Address line 2:

Postal Code: 150000

City: Wuchang

State/Province: Heilongjiang

Country: APAC::China

Products and quantities

Article nr. (Quantity):

Article nr. for replacement: 1000233(1)

Article nr. for return:

Process: replacement_only

Stock location: gaming_warranty_main

Is This a Warranty: 1

 Conversation ID: eb153317-801b-11ec-be67-5a8e39c0457a eb153317-801b-11ec-be67-5a8e39c0457a 7f8600d