Subject: RE: New RMA inquiry request - 202725
From: EPOS Customer Service APAC <[email-masked]>
To: BLR SennCom Support <[email-masked]>, daniele.castiglioni <[email-masked]>
Cc: EPOS Customer Service APAC <[email-masked]>
Date: Mon, 21 Feb 2022 07:28:40 +0000

Hi Josie,

Please find attached email.

In view of Covid 19 situation in HKG, China authorities have banned HK truckers from entering Shen Zhen until further notice.

We are working on other possible solutions.

In the meantime, all shipments to China will be on hold.

Keep you posted on further updates.

Best regards
Tiffany Yong (TIYO)
Customer Service Executive, Customer Service
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/>
eposaudio.com<https://www.eposaudio.com/> · Follow us here
<https://www.facebook.com/eposenterprise>   <https://twitter.com/eposaudio>    <https://www.linkedin.com/company/eposaudio>    <https://www.instagram.com/eposaudio/>    <https://www.youtube.com/c/EPOSEnterprise>

From: EPOS Global Support <[email-masked]>
Sent: Monday, 21 February 2022 3:14 pm
To: EPOS Customer Service APAC <[email-masked]>; daniele.castiglioni <[email-masked]>
Subject: RE: New RMA inquiry request - 202725

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi team,

Is there any news about the shipment? As the customer is getting annoyed...

Thanks,
Josie

 Conversation ID: 7bdd9a03-8e24-11ec-9ffb-78fdafb9ec44 c675ae9e-92e5-11ec-b826-024426630619 7f8600dOn Wed, February 16 at 22:14, Daniele Castiglioni wrote:
Hi Team,

thanks for providing the replacement order number.

Here below I am also sending the customer delivery address in Chinese Language:

Name:王洋
Phone:18053166210
E-mail:[email-masked]
Address line 1:山东省济南市历下区奥体中路中林路盛福花园25号楼3单元
Address line 2:
City:济南
State/Province:山东
Zip Code:250000
Country:中国
Thanks,
Daniele

On Wed, February 16 at 10:52, EPOS Audio, Customer Service APAC wrote:

Hi Team

Warranty replacement order SCN000000344

Best regards

Tiffany Yong (TIYO)
Customer Service Executive, Customer Service

EPOS Audio Singapore Pte. Ltd. · 80 Bendemeer Road, #06-01A · 339949 Singapore

<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Ccustomerserviceapac%40eposaudio.com%7Ca88198052e5b41ed21d508d9f509ac41%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637810244270831076%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=tOs9QnYKtMCnmzQQh2NkvERCaG7YwLpqOMM1ePKe68k%3D&reserved=0>

eposaudio.com<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Ccustomerserviceapac%40eposaudio.com%7Ca88198052e5b41ed21d508d9f509ac41%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637810244270831076%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=tOs9QnYKtMCnmzQQh2NkvERCaG7YwLpqOMM1ePKe68k%3D&reserved=0> · Follow us here

<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Feposenterprise&data=04%7C01%7Ccustomerserviceapac%40eposaudio.com%7Ca88198052e5b41ed21d508d9f509ac41%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637810244270831076%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=WYAPiULp0lEIVvmrr%2B7tifEAgAJTMQZt7UzIjh6bviE%3D&reserved=0>   <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Feposaudio&data=04%7C01%7Ccustomerserviceapac%40eposaudio.com%7Ca88198052e5b41ed21d508d9f509ac41%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637810244270831076%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=SUQ4nacJa1l%2BFvnuvbJQUb9J9r0cATi7u%2BeSw6wvy%2BE%3D&reserved=0>    <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feposaudio&data=04%7C01%7Ccustomerserviceapac%40eposaudio.com%7Ca88198052e5b41ed21d508d9f509ac41%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637810244270831076%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=QMVca%2BY10MHv1AbV8v66Kns%2FK11R709InFarMTq4yVM%3D&reserved=0>    <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Feposaudio%2F&data=04%7C01%7Ccustomerserviceapac%40eposaudio.com%7Ca88198052e5b41ed21d508d9f509ac41%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637810244270831076%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=EpvMy6SiikEEuoYDsYEToS8E1R2WwR%2FjOpXPQsIX0PU%3D&reserved=0>    <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fc%2FEPOSEnterprise&data=04%7C01%7Ccustomerserviceapac%40eposaudio.com%7Ca88198052e5b41ed21d508d9f509ac41%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637810244270831076%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=wRxsGeSfKMvRribcZU7vDMwF0pNUKTY%2FCh53wftmroo%3D&reserved=0>

From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 15 February 2022 2:00 pm
To: EPOS Customer Service APAC <[email-masked]<mailto:[email-masked]>>
Subject: New RMA inquiry request - 202725

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Remark:This item will not be returned

Company Name:

Name: 王洋

Phone: +8618053166210

Email:[email-masked]​ ​

Address line 1: Unit 3, Building 25, Fushenghuayuan, Zhonglinlu, Aotizhongluzhong, Lixia District

Address line 2:

Postal Code: 250000

City: Ji'nan

State/Province: Shandong

Country: APAC::China

Products and quantities

Article nr. (Quantity):

Article nr. for replacement: 1000233(1)

Article nr. for return:

Process: replacement_only

Stock location: gaming_warranty_main

Is This a Warranty: 1

 Conversation ID: 7bdd9a03-8e24-11ec-9ffb-78fdafb9ec44 7bdd9a03-8e24-11ec-9ffb-78fdafb9ec44 7f8600d

Subject: RE: New RMA inquiry request - 199188
From: EPOS Customer Service APAC <[email-masked]>
To: BLR SennCom Support <[email-masked]>
Cc: EPOS Customer Service APAC <[email-masked]>
Date: Fri, 18 Feb 2022 06:09:11 +0000

Hi Team

In view of COVID, there is a recent change in China regulations on import via all cross-border shipments from Hong Kong.

https://www.scmp.com/news/hong-kong/hong-kong-economy/article/3167467/coronavirus-hong-kong-cross-border-truck-drivers

Our logistics team are currently working on finding alternatives.

Hence kindly note all shipments to China are currently on hold .

Below list of RMAs and subsequent requests will be delayed and in shipping to China.

I will revert again once we have an update

Name 1

RMA#

Yue Zheng

RMA# 195662

Ms. Guan

RMA# 196342

Zhai Zitian

RMA# 194695

HUIYUN WU

RMA# 196452

wu shi liang

RMA# 197295

Mr. Yu

RMA# 196987

Wang Jingang

RMA# 196966

Liu Yanjiang

RMA# 196728

Mr Li

RMA# 196676

Li Bo

RMA# 197935

Li Xin

RMA# 196762

Wu Yushi

RMA#197927

Hu De Shen

RMA# 196745

Li Yuelang

RMA#196042

Chen Yongji

RMA#198256

Huang He

RAM# 196981

Mr. Li Hang

RMA# 197299

Zhang Jiaqi

RMA# 197918

Sun Mingyu

RMA# 197631

Wang Yue

RMA# 197930

He Jinchao

RMA#198023

Zhang Rongyang

RMA# 199215

Mr. Li Xin

RMA# 198240

Li Bin

RMA# 199216

Mr. Yan Mo

RMA# 198261

Lin Cheng Feng

RAM# 197943

Li Lingzhi

RMA# 197938

Mr Liu

RMA# 196340

Best regards

Tiffany Yong (TIYO)
Customer Service Executive, Customer Service

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

<https://www.eposaudio.com/>

eposaudio.com<https://www.eposaudio.com/> · Follow us here

<https://www.facebook.com/eposenterprise>  <https://twitter.com/eposaudio>   <https://www.linkedin.com/company/eposaudio>   <https://www.instagram.com/eposaudio/>   <https://www.youtube.com/c/EPOSEnterprise>

From: EPOS Global Support <[email-masked]>
Sent: Wednesday, 16 February 2022 7:02 pm
To: EPOS Customer Service APAC <[email-masked]>
Subject: RE: New RMA inquiry request - 199188

        This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Team,

Please find below the the customer details in Chinese Language:

Name: 刘蕊
Phone: +86 13671320861
E-mail:[email-masked]
Address line 1: 北京朝阳区潘家园街道松榆东里23-1-702
Address line 2:
City: 北京
State/Province: 北京
Zip Code: 100022
Country: 中国

Thanks,

Daniele

 Conversation ID: 8e8562a9-87d6-11ec-8dd6-d37332c22798 e4b269a9-8f17-11ec-9760-8761a82f0bfd 7f8600dOn Wed, February 16 at 11:42, EPOS Audio, Customer Service APAC wrote:

   Hi Team

   Please provide Name and address in Chinese for shipment arrangement.

   Tentatively this is planned to leave for China Next week.

Best regards

Tiffany Yong (TIYO)
Customer Service Executive, Customer Service

EPOS Audio Singapore Pte. Ltd. · 80 Bendemeer Road, #06-01A · 339949 Singapore

<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Ccustomerserviceapac%40eposaudio.com%7C1046e0f3188f4c969af808d9f13bca6e%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637806061380028066%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=Ez%2Bs7YIpxoFEG8vGrbPirjT%2FB%2F9MxtbSB14ubXy1mlA%3D&reserved=0>

eposaudio.com<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Ccustomerserviceapac%40eposaudio.com%7C1046e0f3188f4c969af808d9f13bca6e%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637806061380028066%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=Ez%2Bs7YIpxoFEG8vGrbPirjT%2FB%2F9MxtbSB14ubXy1mlA%3D&reserved=0> · Follow us here

<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Feposenterprise&data=04%7C01%7Ccustomerserviceapac%40eposaudio.com%7C1046e0f3188f4c969af808d9f13bca6e%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637806061380028066%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=2uJx%2FeiKdCa%2BoVPe2WPlovKlj4vH46wpb3igpyTF8bc%3D&reserved=0>  <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Feposaudio&data=04%7C01%7Ccustomerserviceapac%40eposaudio.com%7C1046e0f3188f4c969af808d9f13bca6e%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637806061380028066%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=YPOFKNlSdI8dbcVKekG1jrIipkYndhbdQtft8FWODKk%3D&reserved=0>   <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feposaudio&data=04%7C01%7Ccustomerserviceapac%40eposaudio.com%7C1046e0f3188f4c969af808d9f13bca6e%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637806061380028066%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=JdxXQ1WHY1xL7bIe1MQPi4bhDDcDSongJ0uv2PqBriI%3D&reserved=0>   <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Feposaudio%2F&data=04%7C01%7Ccustomerserviceapac%40eposaudio.com%7C1046e0f3188f4c969af808d9f13bca6e%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637806061380028066%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=ApOBy%2BsnCN6%2BQ41QYbwnPelR4naGbNcxZEFUBhKTRKA%3D&reserved=0>   <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fc%2FEPOSEnterprise&data=04%7C01%7Ccustomerserviceapac%40eposaudio.com%7C1046e0f3188f4c969af808d9f13bca6e%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637806061380028066%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=7yTr3Mi7%2Bet09J%2Bv9cWmSHYbGSR9aVSQOWDRC2xC%2B0Q%3D&reserved=0>

   From: EPOS Customer Service APAC <[email-masked]<mailto:[email-masked]>>
   Sent: Monday, 7 February 2022 3:21 pm
   To: BLR SennCom Support <[email-masked]<mailto:[email-masked]>>; EPOS Customer Service APAC <[email-masked]<mailto:[email-masked]>>
   Subject: RE: New RMA inquiry request - 199188

   Hi Team

   Warranty replacement order SCN000000314

Thanks

Best regards

Tiffany Yong (TIYO)
Customer Service Executive

EPOS Audio Singapore Pte. Ltd. · 80 Bendemeer Road, #06-01A · 339949 Singapore

<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Ccustomerserviceapac%40eposaudio.com%7C1046e0f3188f4c969af808d9f13bca6e%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637806061380028066%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=Ez%2Bs7YIpxoFEG8vGrbPirjT%2FB%2F9MxtbSB14ubXy1mlA%3D&reserved=0>

eposaudio.com<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Ccustomerserviceapac%40eposaudio.com%7C1046e0f3188f4c969af808d9f13bca6e%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637806061380028066%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=Ez%2Bs7YIpxoFEG8vGrbPirjT%2FB%2F9MxtbSB14ubXy1mlA%3D&reserved=0> · Follow us here

<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2Feposenterprise&data=04%7C01%7Ccustomerserviceapac%40eposaudio.com%7C1046e0f3188f4c969af808d9f13bca6e%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637806061380028066%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=2uJx%2FeiKdCa%2BoVPe2WPlovKlj4vH46wpb3igpyTF8bc%3D&reserved=0>  <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Feposaudio&data=04%7C01%7Ccustomerserviceapac%40eposaudio.com%7C1046e0f3188f4c969af808d9f13bca6e%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637806061380028066%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=YPOFKNlSdI8dbcVKekG1jrIipkYndhbdQtft8FWODKk%3D&reserved=0>   <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feposaudio&data=04%7C01%7Ccustomerserviceapac%40eposaudio.com%7C1046e0f3188f4c969af808d9f13bca6e%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637806061380028066%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=JdxXQ1WHY1xL7bIe1MQPi4bhDDcDSongJ0uv2PqBriI%3D&reserved=0>   <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Feposaudio%2F&data=04%7C01%7Ccustomerserviceapac%40eposaudio.com%7C1046e0f3188f4c969af808d9f13bca6e%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637806061380028066%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=ApOBy%2BsnCN6%2BQ41QYbwnPelR4naGbNcxZEFUBhKTRKA%3D&reserved=0>   <https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUCKZSbHA_gj3OKwPnKa4cNaA&data=04%7C01%7Ccustomerserviceapac%40eposaudio.com%7C1046e0f3188f4c969af808d9f13bca6e%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637806061380028066%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=DMuSisdlM9jS4gpbn9mLRXLcs0kkF4ruPssikbdH1VU%3D&reserved=0>

   From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
   Sent: Monday, 7 February 2022 1:27 pm
   To: EPOS Customer Service APAC <[email-masked]<mailto:[email-masked]>>
   Subject: New RMA inquiry request - 199188

        This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

   Remark:This item will not be returned

   Company Name:

   Name: 刘蕊

   Phone: 13671320861

   Email:[email-masked]​ ​

   Address line 1: No. 702 Unit 1 Building 23 Songyudongli, Chaoyang Dist.

   Address line 2:

   Postal Code: 100022

   City: Beijing

   State/Province: Beijing

   Country: APAC::China

   Products and quantities

   Article nr. (Quantity):

   Article nr. for replacement: 1000238(1)

   Article nr. for return:

   Process: replacement_only

   Stock location: gaming_warranty_main

   Is This a Warranty: 1

 Conversation ID: 8e8562a9-87d6-11ec-8dd6-d37332c22798 8e8562a9-87d6-11ec-8dd6-d37332c22798 7f8600d

Subject: 回复：订单确认-您的参考 RMA# 199188 - 我们的参考 SCN000000314
From: "[email-masked]" <[email-masked]>
To: EPOS Customer Service APAC <[email-masked]>
Date: Thu, 17 Feb 2022 11:19:13 +0000

        This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

您好，
请帮忙查看一下快递到哪了，已过10天还没收到快递也没有任何快递更新信息～
谢谢！

-------- 原始邮件 --------
发件人： EPOS Customer Service APAC <[email-masked]>
日期： 2022年2月7日周一 晚上7:01
收件人： [email-masked]
抄送： [email-masked]
主 题： 订单确认-您的参考 RMA# 199188 - 我们的参考 SCN000000314