Subject: RE: New RMA inquiry request - 202725
From: EPOS Global Support <[email-masked]>
To: "EPOS Audio, Customer Service APAC" <[email-masked]>, Daniele Castiglioni <[email-masked]>
Date: Mon, 21 Feb 2022 07:13:31 +0000

Hi team,

Is there any news about the shipment? As the customer is getting annoyed...

Thanks,

Josie

On Wed, February 16 at 22:14, Daniele Castiglioni wrote:

Hi Team,

thanks for providing the replacement order number.

Here below I am also sending the customer delivery address in Chinese Language:

Name:王洋

Phone:18053166210

E-mail:[email-masked]

Address line 1:山东省济南市历下区奥体中路中林路盛福花园25号楼3单元

Address line 2:

City:济南

State/Province:山东

Zip Code:250000

Country:中国

Thanks,

Daniele

On Wed, February 16 at 10:52, EPOS Audio, Customer Service APAC wrote:

Hi Team

Warranty replacement order SCN000000344

Best regards

Tiffany Yong (TIYO)

Customer Service Executive, Customer Service

EPOS Audio Singapore Pte. Ltd. · 80 Bendemeer Road, #06-01A · 339949 Singapore

https://www.eposaudio.com/

[eposaudio.com](https://www.eposaudio.com/) · Follow us here

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From: EPOS Global Support <[email-masked]>

Sent: Tuesday, 15 February 2022 2:00 pm

To: EPOS Customer Service APAC <[email-masked]>

Subject: New RMA inquiry request - 202725

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Remark:This item will not be returned

Company Name:

Name: 王洋

Phone: +8618053166210

Email:[email-masked]​ ​

Address line 1: Unit 3, Building 25, Fushenghuayuan, Zhonglinlu, Aotizhongluzhong, Lixia District

Address line 2:

Postal Code: 250000

City: Ji'nan

State/Province: Shandong

Country: APAC::China

Products and quantities

Article nr. (Quantity):

Article nr. for replacement: 1000233(1)

Article nr. for return:

Process: replacement_only

Stock location: gaming_warranty_main

Is This a Warranty: 1

 Conversation ID: 7bdd9a03-8e24-11ec-9ffb-78fdafb9ec44 7bdd9a03-8e24-11ec-9ffb-78fdafb9ec44 7f8600d

Conversation ID: 7bdd9a03-8e24-11ec-9ffb-78fdafb9ec44 c675ae9e-92e5-11ec-b826-024426630619 7f8600d