Subject: RE: New RMA inquiry request - 196762
From: EPOS Global Support <[email-masked]>
To: "EPOS Audio, Customer Service APAC" <[email-masked]>, Daniele Castiglioni <[email-masked]>
Date: Fri, 11 Feb 2022 02:38:49 +0000

Hi team,

Name:李昕

Address:浙江省宁波市江北区世茂日湖中心1号楼506 李昕

Thanks,

Josie

On Thu, February 10 at 17:45, Daniele Castiglioni wrote:

Hi Team,

We are checking with customer and we will soon provide delivery details in Chinese.

Thanks,

Daniele

On Wed, February 9 at 9:15, EPOS Audio, Customer Service APAC wrote:

Hi Team

Am pending for the Name and address in Chinese for shipment arrangement

Kindly share at soonest.

Thanks

Best regards

Tiffany Yong (TIYO)

Customer Service Executive

EPOS Audio Singapore Pte. Ltd. · 80 Bendemeer Road, #06-01A · 339949 Singapore

https://www.eposaudio.com/

[eposaudio.com](https://www.eposaudio.com/) · Follow us here

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From: EPOS Customer Service APAC <[email-masked]>

Sent: Monday, 7 February 2022 11:37 am

To: BLR SennCom Support <[email-masked]>

Cc: EPOS Customer Service APAC <[email-masked]>

Subject: RE: New RMA inquiry request - 196762

Hi Team

Please provide Name and address in Chinese for shipment arrangement.

Tentatively this is planned to leave for China Next week.

Thanks

Best regards

Tiffany Yong (TIYO)

Customer Service Executive

EPOS Audio Singapore Pte. Ltd. · 80 Bendemeer Road, #06-01A · 339949 Singapore

https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Ccustomerserviceapac%40eposaudio.com%7C7979a2783b654902b72c08d9e9eb2a47%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637798018506260931%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=ZgDWsBPEcLjQ2L6CedSYSJA1l82V0ixKC%2BtE6T980RQ%3D&reserved=0

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From: EPOS Customer Service APAC <[email-masked]>

Sent: Thursday, 27 January 2022 10:05 am

To: BLR SennCom Support <[email-masked]>

Cc: EPOS Customer Service APAC <[email-masked]>

Subject: RE: New RMA inquiry request - 196762

Hi Team

Kindly reply to customer on his query.

Thanks.

Best regards

Tiffany Yong (TIYO)

Customer Service Executive

EPOS Audio Singapore Pte. Ltd. · 80 Bendemeer Road, #06-01A · 339949 Singapore

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From: EPOS Customer Service APAC <[email-masked]>

Sent: Wednesday, 26 January 2022 12:37 pm

To: BLR SennCom Support <[email-masked]>

Cc: EPOS Customer Service APAC <[email-masked]>

Subject: RE: New RMA inquiry request - 196762

Hi Team

Warranty replacement order SCN000000294

Best regards

Tiffany Yong (TIYO)

Customer Service Executive

EPOS Audio Singapore Pte. Ltd. · 80 Bendemeer Road, #06-01A · 339949 Singapore

https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Ccustomerserviceapac%40eposaudio.com%7C7979a2783b654902b72c08d9e9eb2a47%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637798018506260931%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=ZgDWsBPEcLjQ2L6CedSYSJA1l82V0ixKC%2BtE6T980RQ%3D&reserved=0

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From: EPOS Global Support <[email-masked]>

Sent: Tuesday, 25 January 2022 2:03 pm

To: EPOS Customer Service APAC <[email-masked]>

Subject: New RMA inquiry request - 196762

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Remark:This item will not be returned

Company Name:

Name: 李昕

Phone: +8618868968118

Email:[email-masked]​ ​

Address line 1: Building 7, Lixia District, Kongpu subdistrict, Jiangbei district, Ningbo

Address line 2:

Postal Code: 315000

City: Ningbo

State/Province: Zhejiang

Country: APAC::China

Products and quantities

Article nr. (Quantity):

Article nr. for replacement: 1000233(1)

Article nr. for return:

Process: replacement_only

Stock location: gaming_warranty_main

Is This a Warranty: 1

 Conversation ID: 6ea6db51-7da4-11ec-9851-30fa05d3a4d1 6ea6db51-7da4-11ec-9851-30fa05d3a4d1 7f8600d

Conversation ID: 6ea6db51-7da4-11ec-9851-30fa05d3a4d1 be5678c6-8ae3-11ec-bffe-4781d310f726 7f8600d