Subject: RE: New RMA inquiry request - 196340
From: EPOS Global Support <[email-masked]>
To: Daniele Castiglioni <[email-masked]>, "EPOS Audio, Customer Service APAC" <[email-masked]>
Date: Mon, 07 Feb 2022 03:55:09 +0000

Hi team,

Name: 刘先生

Address:山东省烟台市福山区星河城11号楼二单元1002

Thanks,

Josie

On Mon, February 7 at 11:53, EPOS Audio, Customer Service APAC wrote:

Hi Team

Please provide Name and address in Chinese for shipment arrangement.

Tentatively this is planned to leave for China Next week.

Thanks

Best regards

Tiffany Yong (TIYO)

Customer Service Executive

EPOS Audio Singapore Pte. Ltd. · 80 Bendemeer Road, #06-01A · 339949 Singapore

https://www.eposaudio.com/

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From: EPOS Customer Service APAC <[email-masked]>

Sent: Monday, 7 February 2022 9:54 am

To: BLR SennCom Support <[email-masked]>

Cc: EPOS Customer Service APAC <[email-masked]>

Subject: RE: New RMA inquiry request - 196340

Hi Team

Customer asking again.

Please inform customer that shipping will only happen next week.

Best regards

Tiffany Yong (TIYO)

Customer Service Executive

EPOS Audio Singapore Pte. Ltd. · 80 Bendemeer Road, #06-01A · 339949 Singapore

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From: EPOS Customer Service APAC <[email-masked]>

Sent: Thursday, 3 February 2022 12:53 pm

To: EPOS Customer Service APAC <[email-masked]>; BLR SennCom Support <[email-masked]>

Subject: RE: New RMA inquiry request - 196340

Hi Team

Please inform customer that in view of the holidays, we will update again next week with shipment arrangement.

Best regards

Tiffany Yong (TIYO)

Customer Service Executive

EPOS Audio Singapore Pte. Ltd. · 80 Bendemeer Road, #06-01A · 339949 Singapore

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From: EPOS Customer Service APAC <[email-masked]>

Sent: Thursday, 3 February 2022 10:27 am

To: BLR SennCom Support <[email-masked]>; EPOS Customer Service APAC <[email-masked]>

Subject: RE: New RMA inquiry request - 196340

Hi Team

Warranty replacement order SCN000000312

Best regards

Tiffany Yong (TIYO)

Customer Service Executive

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

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From: EPOS Global Support <[email-masked]>

Sent: Wednesday, 2 February 2022 3:30 pm

To: EPOS Customer Service APAC <[email-masked]>

Subject: Re: New RMA inquiry request - 196340

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Team,

Kindly provide replacement order number.

Thanks,

Daniele

 Conversation ID: 0c00cbaa-7e68-11ec-bde3-c03f6479fe69 f5c42404-83f9-11ec-8306-34c24006aa98 7f8600dOn Wed, January 26 at 10:53, Josie Lau wrote:

Remark:This item will not be returned

Company Name:

Name: 刘先生

Phone: +8613336383555

Email:[email-masked]​ ​

Address line 1: Unit 1002, Building 11, XingHeCheng

Address line 2:

Postal Code: 265500

City: Yantai

State/Province: Shandong

Country: APAC::China

Products and quantities

Article nr. (Quantity):

Article nr. for replacement: 1000233(1)

Article nr. for return:

Process: replacement_only

Stock location: gaming_warranty_main

Is This a Warranty: 1

Conversation ID: 0c00cbaa-7e68-11ec-bde3-c03f6479fe69 be7a60d7-87c9-11ec-a71c-5719714a1b87 7f8600d