Subject: RE: New RMA inquiry request - 175217
From: EPOS Customer Service APAC <[email-masked]>
To: BLR SennCom Support <[email-masked]>, daniele.castiglioni <[email-masked]>
Cc: EPOS Customer Service APAC <[email-masked]>
Date: Tue, 30 Nov 2021 05:04:05 +0000

Hi Josie

Estimated to ship into China on 10 DEC.
Tracking will be provided when available.

Best regards
Tiffany Yong (TIYO)
Customer Service Executive
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/>
eposaudio.com<https://www.eposaudio.com/> · Follow us here
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From: EPOS Global Support <[email-masked]>
Sent: Tuesday, 30 November 2021 12:36 pm
To: daniele.castiglioni <[email-masked]>; EPOS Customer Service APAC <[email-masked]>
Subject: RE: New RMA inquiry request - 175217

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi, team,

What's the shipping status of this one?

Thanks,
Josie

 Conversation ID: d53d9511-2053-11ec-a05a-3971e08e5194 12efd2f9-5197-11ec-ae7c-7148e2d29830 7f8600dOn Wed, November 24 at 17:36, EPOS Audio, Customer Service APAC wrote:

Hi Daniele

Warranty replacement order SCN000000257

Best regards

Tiffany Yong (TIYO)
Customer Service Executive

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

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From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 24 November 2021 5:16 pm
To: EPOS Customer Service APAC <[email-masked]<mailto:[email-masked]>>
Subject: RE: New RMA inquiry request - 175217

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Tiffany,

Thank you for your confirmation.

In order to solve the issue we contacted the customer offering the GSP670 headset, as the GSP370 is currently out of stock.

Customer agreed to received the new upgraded headset GSP670.

Please arrange shipment for 1000233(1)- GSP670 and provide the replacement order number.

Thanks for your help.

Regards,

Daniele

 Conversation ID: d53d9511-2053-11ec-a05a-3971e08e5194 3016e812-4d07-11ec-91b7-b4ff934c433d 7f8600dOn Wed, November 24 at 14:27, EPOS Audio, Customer Service APAC wrote:

Hi Daniele

We have no issue with item 1000233 to China.

Thanks.

Best regards

Tiffany Yong (TIYO)
Customer Service Executive

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

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From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 24 November 2021 4:24 pm
To: EPOS Customer Service APAC <[email-masked]<mailto:[email-masked]>>
Subject: RE: New RMA inquiry request - 175217

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Tiffany,

Thank you for your email.

I see that is not possible to send customer the 1000262-- GSA 370.

Could you please inform if it possible to ship to customer the headset 1000233-GSP670 ?

If so, I will then check with customer if he agrees to receive a new upgraded headset GSP670.

Thanks,

Daniele

 Conversation ID: d53d9511-2053-11ec-a05a-3971e08e5194 f1211037-4cff-11ec-aeb3-c7ae0da9f5c7 7f8600dOn Wed, November 24 at 7:30, EPOS Audio, Customer Service APAC wrote:

Hi Daniele

Packing slip are auto generated when the action for completion of orders is being performed.

As goods were packed, we need to “complete” the order in system and follow up with the return order to place stocks back to inventory.

Hence, please ignore packing slip received.

Customer may have received the same copy of documents, please inform customer to ignore documents.

Thanks.

Best regards

Tiffany Yong (TIYO)
Customer Service Executive

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

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From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 23 November 2021 4:28 pm
To: EPOS Customer Service APAC <[email-masked]<mailto:[email-masked]>>
Subject: RE: New RMA inquiry request - 175217

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Tiffany,

I saw your email informing that item 1000262-- GSA 370 is not shippable to China as 3C import certification and to cancel the replacement order.

At the same time I received today the Packing Slip n.SPS000000295 with tracking details (please see attachment).

Could you please clarify if replacement has been shipped or not?

Thanks,

Daniele

 Conversation ID: d53d9511-2053-11ec-a05a-3971e08e5194 3cb9bb8f-4c37-11ec-8f11-4a26ff129cb2 7f8600dOn Tue, November 23 at 9:26, EPOS Audio, Customer Service APAC wrote:

Hi Josie

Please be informed Item 1000262 - GSA 370 this is not shippable to China as 3C import certification is required.

We will need to cancel the replacement order.

Best regards

Tiffany Yong (TIYO)
Customer Service Executive

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

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From: EPOS Customer Service APAC <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 22 November 2021 11:23 am
To: BLR SennCom Support <[email-masked]<mailto:[email-masked]>>; daniele.castiglioni <[email-masked]<mailto:[email-masked]>>
Cc: EPOS Customer Service APAC <[email-masked]<mailto:[email-masked]>>
Subject: RE: New RMA inquiry request - 175217

Hi Josie

We were in midst of arranging the shipment and the item 1000262 (1st shipment into China) is subjected to some queries which need confirmation from EPOS HQ as well.

We are unable to ship this order this week and next shipment to China will be in early December.

I will inform again when all is good for shipment.

Thanks.

Best regards

Tiffany Yong (TIYO)
Customer Service Executive

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

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From: EPOS Customer Service APAC <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 12 November 2021 1:29 pm
To: BLR SennCom Support <[email-masked]<mailto:[email-masked]>>; daniele.castiglioni <[email-masked]<mailto:[email-masked]>>
Cc: EPOS Customer Service APAC <[email-masked]<mailto:[email-masked]>>
Subject: RE: New RMA inquiry request - 175217

Hi Josie

The replacement order is taking longer than user as Fedex do not deliver to postal code 221000.

The order can only arrange together with our regular sales order consol shipments to China.

As we do not have any shipment to China this week, this order will be shipped on next consol, which will estimate departs HK on week commencing 22nd Nov.

Best regards

Tiffany Yong (TIYO)
Customer Service Executive

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Ccustomerserviceapac%40eposaudio.com%7Ccc9eb10721c54c4d3f5108d9b3baf99f%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637738437944424069%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=vtFx9XJ5rWyrV1IVbKQMQWTXLRmCAMLkP7x50Lexm9c%3D&reserved=0>

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From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 12 November 2021 1:14 pm
To: daniele.castiglioni <[email-masked]<mailto:[email-masked]>>; EPOS Customer Service APAC <[email-masked]<mailto:[email-masked]>>
Subject: RE: New RMA inquiry request - 175217

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Team,

Simply asking from the customer: Any updates on tracking number?...

Josie,

Thanks.

 Conversation ID: d53d9511-2053-11ec-a05a-3971e08e5194 66908895-4377-11ec-881f-2ee0a96dbf02 7f8600dOn Wed, November 10 at 9:21, EPOS Audio, Customer Service APAC wrote:

Hi

Will inform tracking once shipped

Best regards

Tiffany Yong (TIYO)
Customer Service Executive

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Ccustomerserviceapac%40eposaudio.com%7Ccc9eb10721c54c4d3f5108d9b3baf99f%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637738437944464041%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=b%2BuQRWwLKr6n9I06Xz7x5A2KMTFmYjSiRu7d7OHcltE%3D&reserved=0>

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From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 10 November 2021 9:07 am
To: daniele.castiglioni <[email-masked]<mailto:[email-masked]>>; EPOS Customer Service APAC <[email-masked]<mailto:[email-masked]>>
Subject: RE: New RMA inquiry request - 175217

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi team,

Any updates on tracking number?

Josie

Thanks,

 Conversation ID: d53d9511-2053-11ec-a05a-3971e08e5194 87a8aaac-41c2-11ec-bee7-a6a5b2e0c6a8 7f8600dOn Mon, November 8 at 12:55, EPOS Audio, Customer Service APAC wrote:

Hi Team

Kindly assist with attached query

Best regards

Tiffany Yong (TIYO)
Customer Service Executive

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

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From: EPOS Customer Service APAC <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 29 October 2021 2:56 pm
To: BLR SennCom Support <[email-masked]<mailto:[email-masked]>>; daniele.castiglioni <[email-masked]<mailto:[email-masked]>>
Cc: EPOS Customer Service APAC <[email-masked]<mailto:[email-masked]>>
Subject: RE: New RMA inquiry request - 175217

Hi Team

New replacement order SCN000000248

Best regards

Tiffany Yong (TIYO)
Customer Service Executive

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Ccustomerserviceapac%40eposaudio.com%7Ccc9eb10721c54c4d3f5108d9b3baf99f%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637738437944543996%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=EDigYp8AAmyS%2F9M9%2Bf5gDF47AdO5X9w%2Bm97omUsbQiQ%3D&reserved=0>

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From: EPOS Customer Service APAC <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 28 October 2021 6:29 pm
To: BLR SennCom Support <[email-masked]<mailto:[email-masked]>>; daniele.castiglioni <[email-masked]<mailto:[email-masked]>>
Cc: EPOS Customer Service APAC <[email-masked]<mailto:[email-masked]>>
Subject: RE: New RMA inquiry request - 175217

Hi Team

Next shipment to China is estimated on week commencing 8th Nov.

Best regards

Tiffany Yong (TIYO)
Customer Service Executive

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Ccustomerserviceapac%40eposaudio.com%7Ccc9eb10721c54c4d3f5108d9b3baf99f%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637738437944583973%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=pFvAxhqTJJZS%2FORlh0mXzJwBkPOW5jnSxe579XAXcps%3D&reserved=0>

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From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 28 October 2021 6:01 pm
To: EPOS Customer Service APAC <[email-masked]<mailto:[email-masked]>>; daniele.castiglioni <[email-masked]<mailto:[email-masked]>>
Subject: RE: New RMA inquiry request - 175217

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi team,

Customer is asking about how long this will be arrived?

Thanks!

 Conversation ID: d53d9511-2053-11ec-a05a-3971e08e5194 00c7b68a-37d6-11ec-b785-c2d3ac0aa630 7f8600dOn Thu, October 28 at 14:39, Daniele Castiglioni wrote:

Hi Team,

Customer received wrong replacement. Sorry but the item initially entered by agent is incorrect.

Wrong replacement shipped: 1000234(1)- GSA 70 - Dongle

Correct replacement to be shipped : 1000262(1)- GSA 370

Could you pleas arrange new shipment for the correct replacement 1000262(1)- GSA 370 ?

Thanks,

Daniele

On Tue, October 26 at 9:58, EPOS Audio, Customer Service APAC wrote:

Hi team

Tracking number SF1109636457941

Best regards

Tiffany Yong (TIYO)
Customer Service Executive

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Ccustomerserviceapac%40eposaudio.com%7Ccc9eb10721c54c4d3f5108d9b3baf99f%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637738437944623954%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=0Pi1ieXcg%2Bt5uFXOtIuSL1DuefVhLMOzEDKi8TA%2FZNY%3D&reserved=0>

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From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 25 October 2021 9:15 am
To: EPOS Customer Service APAC <[email-masked]<mailto:[email-masked]>>
Subject: RE: New RMA inquiry request - 175217

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Team,

Is the tracking number out yet? (Suppose to ship on Last Friday according to shipping)

Thanks

 Conversation ID: d53d9511-2053-11ec-a05a-3971e08e5194 e93d173a-3530-11ec-94b0-3e6b786ebe6d 7f8600dOn Thu, October 21 at 12:47, EPOS Audio, Customer Service APAC wrote:

Hi Team

Kindly ignore request.

The original email for replacement address was in Chinese.

Will use this address for delivery in China

Best regards

Tiffany Yong (TIYO)
Customer Service Executive

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

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From: EPOS Customer Service APAC <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 20 October 2021 5:36 pm
To: BLR SennCom Support <[email-masked]<mailto:[email-masked]>>
Cc: EPOS Customer Service APAC <[email-masked]<mailto:[email-masked]>>
Subject: RE: New RMA inquiry request - 175217

Hi Team

Please assist to provide customer name and address in Chinese.

We will require the information for delivery.

Kindly provide asap as shipment will leave for China this Friday.

Thanks.

Best regards

Tiffany Yong (TIYO)
Customer Service Executive

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

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