Subject: RE: New RMA inquiry request - 175217
From: EPOS Customer Service APAC <[email-masked]>
To: BLR SennCom Support <[email-masked]>, daniele.castiglioni <[email-masked]>
Cc: EPOS Customer Service APAC <[email-masked]>
Date: Mon, 22 Nov 2021 03:23:20 +0000

Hi Josie

We were in midst of arranging the shipment and the item 1000262 (1st shipment into China) is subjected to some queries which need confirmation from EPOS HQ as well.
We are unable to ship this order this week and next shipment to China will be in early December.
I will inform again when all is good for shipment.

Thanks.

Best regards
Tiffany Yong (TIYO)
Customer Service Executive
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://www.eposaudio.com/>
eposaudio.com<https://www.eposaudio.com/> · Follow us here
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From: EPOS Customer Service APAC <[email-masked]>
Sent: Friday, 12 November 2021 1:29 pm
To: BLR SennCom Support <[email-masked]>; daniele.castiglioni <[email-masked]>
Cc: EPOS Customer Service APAC <[email-masked]>
Subject: RE: New RMA inquiry request - 175217

Hi Josie

The replacement order is taking longer than user as Fedex do not deliver to postal code 221000.
The order can only arrange together with our regular sales order consol shipments to China.
As we do not have any shipment to China this week, this order will be shipped on next consol, which will estimate departs HK on week commencing 22nd Nov.

Best regards
Tiffany Yong (TIYO)
Customer Service Executive
EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark
<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Ccustomerserviceapac%40eposaudio.com%7Cdbcd59a99baa45fc449a08d9a59d4b85%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637722917346426453%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=pCMWk%2F%2BqVWRltL61qHm%2F%2Fm4jKfb%2F%2F%2Bg5TN0Vy86KClk%3D&reserved=0>
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From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 12 November 2021 1:14 pm
To: daniele.castiglioni <[email-masked]<mailto:[email-masked]>>; EPOS Customer Service APAC <[email-masked]<mailto:[email-masked]>>
Subject: RE: New RMA inquiry request - 175217

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Team,

Simply asking from the customer: Any updates on tracking number?...

Josie,
Thanks.

 Conversation ID: d53d9511-2053-11ec-a05a-3971e08e5194 66908895-4377-11ec-881f-2ee0a96dbf02 7f8600dOn Wed, November 10 at 9:21, EPOS Audio, Customer Service APAC wrote:

Hi

Will inform tracking once shipped

Best regards

Tiffany Yong (TIYO)
Customer Service Executive

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Ccustomerserviceapac%40eposaudio.com%7Cdbcd59a99baa45fc449a08d9a59d4b85%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637722917346466426%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=W%2FTSUaGsdpj3bRvqG%2BVv%2B5I9RfwBzINGmLXkbCJYLxs%3D&reserved=0>

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From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 10 November 2021 9:07 am
To: daniele.castiglioni <[email-masked]<mailto:[email-masked]>>; EPOS Customer Service APAC <[email-masked]<mailto:[email-masked]>>
Subject: RE: New RMA inquiry request - 175217

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi team,

Any updates on tracking number?

Josie

Thanks,

 Conversation ID: d53d9511-2053-11ec-a05a-3971e08e5194 87a8aaac-41c2-11ec-bee7-a6a5b2e0c6a8 7f8600dOn Mon, November 8 at 12:55, EPOS Audio, Customer Service APAC wrote:

Hi Team

Kindly assist with attached query

Best regards

Tiffany Yong (TIYO)
Customer Service Executive

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Ccustomerserviceapac%40eposaudio.com%7Cdbcd59a99baa45fc449a08d9a59d4b85%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637722917346506395%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ZLHVMAynP7fFReEdz7r%2FvSXcs9yQ2t2QyPdYjjaLSfE%3D&reserved=0>

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From: EPOS Customer Service APAC <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 29 October 2021 2:56 pm
To: BLR SennCom Support <[email-masked]<mailto:[email-masked]>>; daniele.castiglioni <[email-masked]<mailto:[email-masked]>>
Cc: EPOS Customer Service APAC <[email-masked]<mailto:[email-masked]>>
Subject: RE: New RMA inquiry request - 175217

Hi Team

New replacement order SCN000000248

Best regards

Tiffany Yong (TIYO)
Customer Service Executive

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

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From: EPOS Customer Service APAC <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 28 October 2021 6:29 pm
To: BLR SennCom Support <[email-masked]<mailto:[email-masked]>>; daniele.castiglioni <[email-masked]<mailto:[email-masked]>>
Cc: EPOS Customer Service APAC <[email-masked]<mailto:[email-masked]>>
Subject: RE: New RMA inquiry request - 175217

Hi Team

Next shipment to China is estimated on week commencing 8th Nov.

Best regards

Tiffany Yong (TIYO)
Customer Service Executive

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

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From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 28 October 2021 6:01 pm
To: EPOS Customer Service APAC <[email-masked]<mailto:[email-masked]>>; daniele.castiglioni <[email-masked]<mailto:[email-masked]>>
Subject: RE: New RMA inquiry request - 175217

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi team,

Customer is asking about how long this will be arrived?

Thanks!

 Conversation ID: d53d9511-2053-11ec-a05a-3971e08e5194 00c7b68a-37d6-11ec-b785-c2d3ac0aa630 7f8600dOn Thu, October 28 at 14:39, Daniele Castiglioni wrote:

Hi Team,

Customer received wrong replacement. Sorry but the item initially entered by agent is incorrect.

Wrong replacement shipped: 1000234(1)- GSA 70 - Dongle

Correct replacement to be shipped : 1000262(1)- GSA 370

Could you pleas arrange new shipment for the correct replacement 1000262(1)- GSA 370 ?

Thanks,

Daniele

On Tue, October 26 at 9:58, EPOS Audio, Customer Service APAC wrote:

Hi team

Tracking number SF1109636457941

Best regards

Tiffany Yong (TIYO)
Customer Service Executive

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Ccustomerserviceapac%40eposaudio.com%7Cdbcd59a99baa45fc449a08d9a59d4b85%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637722917346616338%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=gH4stT1onrKXqsEwwpfzGafUh%2F5IFeDIKyiOOq8XCyI%3D&reserved=0>

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From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 25 October 2021 9:15 am
To: EPOS Customer Service APAC <[email-masked]<mailto:[email-masked]>>
Subject: RE: New RMA inquiry request - 175217

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Team,

Is the tracking number out yet? (Suppose to ship on Last Friday according to shipping)

Thanks

 Conversation ID: d53d9511-2053-11ec-a05a-3971e08e5194 e93d173a-3530-11ec-94b0-3e6b786ebe6d 7f8600dOn Thu, October 21 at 12:47, EPOS Audio, Customer Service APAC wrote:

Hi Team

Kindly ignore request.

The original email for replacement address was in Chinese.

Will use this address for delivery in China

Best regards

Tiffany Yong (TIYO)
Customer Service Executive

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Ccustomerserviceapac%40eposaudio.com%7Cdbcd59a99baa45fc449a08d9a59d4b85%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637722917346656321%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=S4yj38R5qhksFckFLpDYZrjlZWDgiukxm4y%2Beoh4LL0%3D&reserved=0>

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From: EPOS Customer Service APAC <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 20 October 2021 5:36 pm
To: BLR SennCom Support <[email-masked]<mailto:[email-masked]>>
Cc: EPOS Customer Service APAC <[email-masked]<mailto:[email-masked]>>
Subject: RE: New RMA inquiry request - 175217

Hi Team

Please assist to provide customer name and address in Chinese.

We will require the information for delivery.

Kindly provide asap as shipment will leave for China this Friday.

Thanks.

Best regards

Tiffany Yong (TIYO)
Customer Service Executive

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark

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From: EPOS Customer Service APAC <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 13 October 2021 12:08 pm
To: BLR SennCom Support <[email-masked]<mailto:[email-masked]>>
Cc: EPOS Customer Service APAC <[email-masked]<mailto:[email-masked]>>
Subject: RE: New RMA inquiry request - 175217

Hi Team

We were just informed by Fedex that they do not deliver to postal code 221000, we will arrange this replacement order together with the weekly consol shipments to China.

The next shipment to China will be next Friday, 22 OCT.

I will share the tracking reference once available,

Best regards

Tiffany Yong (TIYO)
Customer Service Executive,

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From: EPOS Customer Service APAC <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 1 October 2021 12:42 pm
To: BLR SennCom Support <[email-masked]<mailto:[email-masked]>>; Bharat Bhushan <[email-masked]<mailto:[email-masked]>>; EPOS Customer Service APAC <[email-masked]<mailto:[email-masked]>>
Subject: RE: New RMA inquiry request - 175217

Hi Team

Warranty replacement order SCN000000234

Thanks.

Regards,

Tiffany Yong

Customer Service Executive

EPOS Audio

From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 1 October 2021 9:15 am
To: Bharat Bhushan <[email-masked]<mailto:[email-masked]>>; EPOS Customer Service APAC <[email-masked]<mailto:[email-masked]>>
Subject: RE: New RMA inquiry request - 175217

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Name: Niu zhenjia

Address Line 1: Qushan Street, Quanshan District, Xuzhou City

Address Line 2: 4-2201 Kunlun yu community

 Conversation ID: d53d9511-2053-11ec-a05a-3971e08e5194 ef9d6671-2254-11ec-8a20-04cda730098a 7f8600dOn Thu, September 30 at 9:12, EPOS Audio, Customer Service APAC wrote:

Hi Team

Kindly provide address and name in English

Thanks.

Regards,

Tiffany Yong

Customer Service Executive

EPOS Audio

From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 28 September 2021 8:02 pm
To: EPOS Customer Service APAC <[email-masked]<mailto:[email-masked]>>
Subject: New RMA inquiry request - 175217

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Remark:

Company Name:

Name: 牛振嘉

Phone: 15105208288

Email:[email-masked]​ ​

Address line 1: 江苏省徐州市泉山区翟山街道

Address line 2: 昆仑御小区4-2201

Postal Code: 221000

City: Xuzhou

State/Province: Jiangsu

Country: APAC::China

Products and quantities

Article nr. (Quantity):

Article nr. for replacement: 1000234(1)

Article nr. for return: N/A

Process: gaming_warranty_snow

Stock location: gaming_warranty_main

Is This a Warranty: 1

 Conversation ID: d53d9511-2053-11ec-a05a-3971e08e5194 d53d9511-2053-11ec-a05a-3971e08e5194 7f8600d