Subject: RE: New RMA inquiry request - 174942
From: EPOS Global Support <[email-masked]>
To: Daniele Castiglioni <[email-masked]>, "EPOS Audio, Customer Service ANZ" <[email-masked]>
Date: Mon, 01 Nov 2021 04:19:07 +0000

Hello Team,

Any luck with this request?

Or is there any ETR we can share with the customer?

Unfortunately, it's been more than 25 days and customer is still waiting for the replacement adaptor.

Thanks and regards

Bharat Bhushan

On Mon, October 25 at 3:51, EPOS Audio, Customer Service ANZ wrote:

Good Morning

Still getting the same error.

Kind regards

Wendy Andrew

From: EPOS Global Support <[email-masked]>

Sent: Friday, 22 October 2021 5:40 PM

To: EPOS Customer Service ANZ <[email-masked]>

Subject: RE: New RMA inquiry request - 174942

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Team,

The item is now added to AUS15, could you please check if you can enter it?

Thanks,

Daniele

 Conversation ID: 5aaea833-24e1-11ec-af80-ffdef16beb4e 44f9c863-330b-11ec-8897-c99c48f07607 7f8600dOn Tue, October 19 at 6:35, EPOS Audio, Customer Service ANZ wrote:

Good Morning

So still not fixed.

Kind regards

Wendy Andrew

From: EPOS Global Support <[email-masked]>

Sent: Monday, 18 October 2021 5:41 PM

To: EPOS Customer Service ANZ <[email-masked]>

Subject: RE: New RMA inquiry request - 174942

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Team,

Could you please inform if the item is shown as not assorted?

Thanks,

Daniele

 Conversation ID: 5aaea833-24e1-11ec-af80-ffdef16beb4e c8e0c581-2fe6-11ec-a7e3-236a9055b3f4 7f8600dOn Mon, October 18 at 10:52, Bharat Bhushan wrote:

Hello Team,

Any update on this ticket.

It's been 2 weeks and customer is still waiting for the replacement adaptor.

Thanks and regards,

Bharat Bhushan

Global Support

On Wed, October 6 at 7:34, EPOS Audio, Customer Service ANZ wrote:

Good Afternoon

I’m unable to enter SKU 1000434 under Warranty Replacement.

Error message – Grid is empty.

Best regards,

Wendy Andrew Customer Service

Australia - Freecall 1800 643 315

New Zealand – Tollfree  0800 232 313

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From: EPOS Global Support <[email-masked]>

Sent: Tuesday, 5 October 2021 1:06 PM

To: Bharat Bhushan <[email-masked]>; EPOS Customer Service ANZ <[email-masked]>

Subject: RE: New RMA inquiry request - 174942

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Wendy,

Here is the phone number +61 0423317118. Let me know if you need any further information.

Best Regards,

Pravesh Singh

EPOS Global Support

 Conversation ID: 5aaea833-24e1-11ec-af80-ffdef16beb4e 3b2f5dfe-2589-11ec-bcee-1c53e148d788 7f8600dOn Tue, October 5 at 7:35, EPOS Audio, Customer Service ANZ wrote:

Hi

We require a contact phone number for this order.

Best regards,

Wendy Andrew Customer Service

Australia - Freecall 1800 643 315

New Zealand – Tollfree  0800 232 313

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From: EPOS Global Support <[email-masked]>

Sent: Monday, 4 October 2021 5:05 PM

To: EPOS Customer Service ANZ <[email-masked]>

Subject: New RMA inquiry request - 174942

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Remark:

Company Name:

Name: Mira Djakovic

Phone:

Email:[email-masked]​ ​

Address line 1: 1/6-8 Heggerty Street

Address line 2: Rockdale

Postal Code: 2216

City:

State/Province: New south wales

Country: APAC::Australia

Products and quantities

Article nr. (Quantity):

Article nr. for replacement: 1000434(1)

Article nr. for return: N/A

Process: gaming_warranty_snow

Stock location: gaming_warranty_main

Is This a Warranty: 1

 Conversation ID: 5aaea833-24e1-11ec-af80-ffdef16beb4e 5aaea833-24e1-11ec-af80-ffdef16beb4e 7f8600d

Conversation ID: 5aaea833-24e1-11ec-af80-ffdef16beb4e daf421a3-3aca-11ec-aaef-6d05fd6cb4b3 7f8600d