Subject: GTW 270 Hybrid, Left ear bud losing audio
From: EPOS Global Support <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>
Date: Mon, 04 Oct 2021 14:43:16 +0000

You are registered as a CC on this support request (173908). Reply to this email to add a comment to the request.

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Aparna Jain, Oct 4, 2021, 14:43 UTC (private)

**_CLOSING STATEMENT_**

**Problem**: GTW 270 Hybrid, Left ear bud losing audio
**Solution**: Swap

Closing case.

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Aparna Jain, Oct 4, 2021, 14:40 UTC

Dear Casper,

Thank you for sending back the defective product.

I am going to close the ticket, but please do not hesitate to contact us if you have any questions.

Have a nice day!

Best regards,
Aparna Jain
EPOS Global Support

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Josephine Veena, Oct 4, 2021, 13:36 UTC (private)

**Daniele Castiglioni**​ Please close this ticket.

Casper confirmed to close the case

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Daniele Castiglioni, Sep 23, 2021, 11:40 UTC (private)

**_NEXT ACTION_**

**What**: Replacement received - UPS return label sent (1Z609FR69199779771)
**Who**: Casper
**When**: 24/09/2021​

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Daniele Castiglioni, Sep 23, 2021, 11:38 UTC

Dear Casper,

We are sending a pre-paid UPS return label attached to this email. Please follow the instructions on the label and return the faulty product to us within seven days.

We wish you a nice day!

Best regards,
**Daniele Castiglioni
EPOS Global Support**

Attachment(s):
173908.pdf - https://eposaudio-gaming.zendesk.com/attachments/token/xWpqutBkySdWgsM46ZjUqkMw0/?name=173908.pdf

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Daniele Castiglioni, Sep 21, 2021, 13:35 UTC (private)

**_NEXT ACTION_**

**What**: Tracking# sent and informed to pick up the replacement from UPS Access Point
**Who**: Casper
**When**: 24/09/2021​

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Daniele Castiglioni, Sep 21, 2021, 13:34 UTC

Dear Casper,

The replacement product has been shipped to you with the UPS tracking number: **1Z609FR66868964038 **. It has been delivered to the nearest UPS Access Point since you were not available at time of delivery attempt.

**Pickup details**

VIN OG TOBAK 2100 ,
HARALDSGADE 50 ,
KOEBENHAVN OE , 2100 , DK

**Hours**
Mon-Fri: 7:00am-8:00pm
Sat: 8:00am-8:00pm
Sun: Closed

Please pick up the replacement from the UPS Access Point and let us know if everything is fine with the replacement product. Iwill then send you a new pre-paid return label for returning the faulty product.

We wish you a nice day!

Best regards,
**Daniele Castiglioni
EPOS Global Support**

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Aparna Jain, Sep 21, 2021, 6:55 UTC (private)

Replacement product shipped to the customer.

Tracking number: 1Z609FR66868964038

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Aparna Jain, Sep 18, 2021, 4:34 UTC (private)

Ship date to be confirmed

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Daniele Castiglioni, Sep 17, 2021, 14:33 UTC (private)

**_NEXT ACTION_**

**What**: Return label sent to customer 1Z609FR69110657078 - SLTR
**Who**: Casper
**When**: 24/09/2021​

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Daniele Castiglioni, Sep 17, 2021, 14:32 UTC

Dear Casper,

We are sending a pre-paid UPS return label attached to this email. Please follow the instructions on the label and return the faulty product to us within seven days.

We wish you a nice day!

Best regards,
**Daniele Castiglioni
EPOS Global Support**

Attachment(s):
173908.pdf - https://eposaudio-gaming.zendesk.com/attachments/token/PkWSULkJPEN0VUMeAtmCt7LV8/?name=173908.pdf

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Josephine Veena, Sep 17, 2021, 12:46 UTC (private)

After sending the return label to the customer please assign the ticket to me

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Josephine Veena, Sep 17, 2021, 12:40 UTC (private)

**_CASE SUMMARY_**

**Contact person**: Casper Fynsk
**Email**: [email-masked]
**Product name**: GTW 270 Hybrid
**Number of Products**: 1
**Issue**: Left ear bud losing audio
**Troubleshooting**:
**Current status**:
Contacted me via outlook
Name: Casper Fynsk
Phone: 51294986
Email: [email-masked]
Shipping Address: Sigynsgade 54, 4.th, 2200 Kbh N

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