Subject: RE: New RMA inquiry request - 165516
From: EPOS Customer Service US <[email-masked]>
To: BLR SennCom Support <[email-masked]>, daniele.castiglioni <[email-masked]>, EPOS Customer Service US <[email-masked]>
Date: Tue, 28 Sep 2021 15:52:34 +0000

Hi Team,

Due to the package not being found in both warehouse or UPS,

we will be sending a new replacement.

New Replacement : SUS000033709

Thank you!

Nana Afriyie
Customer Service Americas
Phone: 800-332-7439
[email-masked]<mailto:[email-masked]>
[email-masked]<mailto:[email-masked]>

166 Main Street · Old Saybrook CT 06475 · USA
Our cut off time for same-day shipping is 3 pm EST.
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From: EPOS Global Support <[email-masked]>
Sent: Friday, September 24, 2021 4:32 AM
To: daniele.castiglioni <[email-masked]>; EPOS Customer Service US <[email-masked]>
Subject: RE: New RMA inquiry request - 165516

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hello Team,

The customer is chasing us for the replacement product.
He contacted UPS and reported the claim for the missing product but UPS informed the claim should always come from the shipper.

Could you please contact UPS to find the missing item?

Tracking number: 1Z8760F30359550265

Best Regards

Josephine

 Conversation ID: bd4c0298-fac0-11eb-8dde-b252680269f6 d27f72ce-1d11-11ec-a866-ad3acc1bc574 7f8600dOn Wed, September 1 at 17:04, EPOS Audio, Customer Service US wrote:

Hi Team,

The info on UPS is below, there were no signed proof of delivery :

Nana Afriyie
Customer Service Americas
Phone: 800-332-7439
[email-masked]<mailto:[email-masked]>
[email-masked]<mailto:[email-masked]>

166 Main Street · Old Saybrook CT 06475 · USA
Our cut off time for same-day shipping is 3 pm EST.

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From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 30, 2021 10:22 AM
To: EPOS Customer Service US <[email-masked]<mailto:[email-masked]>>
Subject: RE: New RMA inquiry request - 165516

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

HI Team,

Customer informed that he did not received the replacement.

According to UPS tracking# 1Z8760F30359550265, package was delivered on 27th August:

Left at Front door

Received By: DRIVER RELEASE

Could you please check with UPS if they have a signed proof of delivery?

Thanks,

Daniele

________________________________

 Conversation ID: bd4c0298-fac0-11eb-8dde-b252680269f6 97ef9bb9-099d-11ec-af94-8b9026c0e252 7f8600dOn Tue, August 24 at 20:24, EPOS Audio, Customer Service US wrote:

Replacement: SUS000031974

Nana Afriyie
Customer Service Americas
Phone: 800-332-7439
[email-masked]<mailto:[email-masked]>
[email-masked]<mailto:[email-masked]>

166 Main Street · Old Saybrook CT 06475 · USA
Our cut off time for same-day shipping is 3 pm EST.

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From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 24, 2021 4:25 AM
To: EPOS Customer Service US <[email-masked]<mailto:[email-masked]>>
Subject: RE: New RMA inquiry request - 165516

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Team,

Faulty returned on 18th August 2021

UPS tracking# 1Z8760F39094919174

Return: SUS000031973

Could you please check with Arvato and then release the replacement order?

Thanks,

Daniele

 Conversation ID: bd4c0298-fac0-11eb-8dde-b252680269f6 c2cea6c0-04b4-11ec-a062-1c73826bad51 7f8600dOn Wed, August 11 at 23:15, EPOS Audio, Customer Service US wrote:

Return: SUS000031973

Nana Afriyie
Customer Service Americas
Phone: 800-332-7439
[email-masked]<mailto:[email-masked]>
[email-masked]<mailto:[email-masked]>

166 Main Street · Old Saybrook CT 06475 · USA
Our cut off time for same-day shipping is 3 pm EST.

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From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 11, 2021 12:25 PM
To: EPOS Customer Service US <[email-masked]<mailto:[email-masked]>>
Subject: New RMA inquiry request - 165516

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Remark:

Company Name:

Name: Christopher Jowdy

Phone: +1 919 215 1851

Email:[email-masked]​ ​

Address line 1: 223 colonnade dr

Address line 2: Apt 13

Postal Code: 22903

City: Charlottesville

State/Province: Virginia

Country: NA::USA

Products and quantities

Article nr. (Quantity):

Article nr. for replacement: 1000231(1)

Article nr. for return: 1000231(1)

Process: gaming_warranty_sltr

Stock location: gaming_warranty_main

Is This a Warranty: 1

 Conversation ID: bd4c0298-fac0-11eb-8dde-b252680269f6 bd4c0298-fac0-11eb-8dde-b252680269f6 7f8600d