Subject: RE: New RMA inquiry request - 171177
From: EPOS Global Support <[email-masked]>
To: Daniele Castiglioni <[email-masked]>, "EPOS Audio, Customer Service US" <[email-masked]>, Heta Nyrhinen <[email-masked]>
Date: Wed, 22 Sep 2021 09:56:30 +0000

Hi Team,

I can see the replacement item was released and there is a tracking number for the replacement.

But according to the previous emails you have confirmed that only tripod was received in the warehouse and not the headset.

Could you please let me know if the warehouse received the headset also ?

Best Regards

Josephine

On Tue, September 21 at 16:49, EPOS Audio, Customer Service US wrote:

Hi Team,

That is correct, the warehouse did receive a tripod.

Nana Afriyie  Customer Service Americas

Phone: 800-332-7439

[email-masked]

[email-masked]

166 Main Street · Old Saybrook CT 06475 · USA Our cut off time for same-day shipping is 3 pm EST.

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From: EPOS Global Support <[email-masked]>

Sent: Tuesday, September 21, 2021 10:42 AM

To: EPOS Customer Service US <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]>

Subject: RE: New RMA inquiry request - 171177

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Team,

I was informed that customer returned a tripod not the correct faulty headset GSP 670.

Could you please check?

Please do not ship the replacement order SUS000032945.

Thanks,

Daniele

 Conversation ID: 6abbabe9-0f40-11ec-a2bf-746f1e8ac8ea 1096ccd8-1aea-11ec-87e2-40341ef8ecc1 7f8600dOn Tue, September 7 at 19:13, EPOS Audio, Customer Service US wrote:

Return : SUS000032944

Nana Afriyie  Customer Service Americas

Phone: 800-332-7439

[email-masked]

[email-masked]

166 Main Street · Old Saybrook CT 06475 · USA Our cut off time for same-day shipping is 3 pm EST.

https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fdk&data=04%7C01%7Ccustomerserviceus%40eposaudio.com%7Ca408bba497774b95e1cc08d97d0df6d7%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637678321200274920%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=p7xenugnMqebpUzQcC13weXTQU9V%2B%2BvP%2BZCNlZXiwwc%3D&reserved=0

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From: EPOS Global Support <[email-masked]>

Sent: Monday, September 6, 2021 2:30 PM

To: EPOS Customer Service US <[email-masked]>

Subject: New RMA inquiry request - 171177

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Remark:

Company Name:

Name: Hunter Lee

Phone: +12252909885

Email:[email-masked]​ ​

Address line 1: 40349 Cotton Field Avenue

Address line 2:

Postal Code: 70737

City: Gonzales

State/Province: Louisiana

Country: NA::USA

Products and quantities

Article nr. (Quantity):

Article nr. for replacement: 1000233(1)

Article nr. for return: 1000233(1)

Process: gaming_warranty_sltr

Stock location: gaming_warranty_main

Is This a Warranty: 1

 Conversation ID: 6abbabe9-0f40-11ec-a2bf-746f1e8ac8ea 6abbabe9-0f40-11ec-a2bf-746f1e8ac8ea 7f8600d

Conversation ID: 6abbabe9-0f40-11ec-a2bf-746f1e8ac8ea 5c3f77b2-1b8b-11ec-860d-de9b95ee7bee 7f8600d