Subject: RE: New RMA inquiry request - 167591
From: EPOS Global Support <[email-masked]>
To: "EPOS Audio, Customer Service India" <[email-masked]>, Daniele Castiglioni <[email-masked]>, "Bhavesh Sharma (BHSH)" <[email-masked]>
Date: Wed, 15 Sep 2021 08:32:48 +0000

Hi Bhavesh,

As agreed in the chat I am sending the reason for why we want to replace Game Zero instead of GSP 300.

Customer is not satisfied with GSP 300 as he has experienced microphone noise issue with 2xGSP 300s, hence we agree with the customer to replace with another model that is Game Zero black.

Hope this explains.

Best Regards,

Josephine.

On Tue, September 14 at 12:35, Daniele Castiglioni wrote:

Hi Team,

Please note that Josephine EPOS has approved to replace the faulty headset GSP300 with GAME ZERO BLACK.

Please ship out the replacement soon and provide the tracking#. Customer keep chasing for the replacement.

Thanks,

Daniele

On Fri, September 10 at 16:30, Aparna Jain wrote:

Hi Team,

Please note that the customer return the GSP 300 and the replacement product will be Game Zero Black.

Thanks,

Aparna

On Tue, August 31 at 15:08, EPOS Audio, Customer Service India wrote:

Hi Team,

Please find the return order no,

RIN0000687

Thanks and Regards,

Customer Service India

From: EPOS Global Support <[email-masked]>

Sent: 31 August 2021 11:51

To: EPOS Customer Service IN <[email-masked]>

Subject: New RMA inquiry request - 167591

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Remark: L2 approved this RMA

Company Name:

Name: Yash Gupta

Phone: +919560768868

Email:[email-masked]​ ​

Address line 1: 333, Jawahar Appartments, Sector-5, Plot no-9, Dwarka, New Delhi-110075

Address line 2:

Postal Code: 110075

City: New delhi

State/Province: Delhi

Country: APAC::India

Products and quantities

Article nr. (Quantity):

Article nr. for replacement: 506079(1)

Article nr. for return: 507079(1)

Process: gaming_warranty_sltr

Stock location: gaming_warranty_main

Is This a Warranty: 1

 Conversation ID: a2036faf-0a23-11ec-bfa1-b94d5f39c380 a2036faf-0a23-11ec-bfa1-b94d5f39c380 7f8600d

Conversation ID: a2036faf-0a23-11ec-bfa1-b94d5f39c380 81f7ff2c-15ff-11ec-bd7f-9da2940d3ef8 7f8600d