Subject: RE: New RMA inquiry request - 171817
From: EPOS Global Support <[email-masked]>
To: Daniele Castiglioni <[email-masked]>, "EPOS Audio, Customer Service APAC" <[email-masked]>
Date: Tue, 14 Sep 2021 11:48:05 +0000

Team,

We creating a fresh RMA request for the headset instead of just the ear pads.

Please ignore the request for ear pads.

Thanks for your help.

Bharat Bhushan

EPOS Global Support

On Mon, September 13 at 7:17, EPOS Audio, Customer Service APAC wrote:

Hi Daniele

Noted we will not process this RMA request.

Kindly inform again if RMA is to be proceeded.

Thanks.

Regards,

Tiffany Yong

Customer Service Executive

EPOS Audio

From: EPOS Global Support <[email-masked]>

Sent: Friday, 10 September 2021 7:33 pm

To: EPOS Customer Service APAC <[email-masked]>

Subject: Re: New RMA inquiry request - 171817

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Team,

PLease hold the replacement order. Customer has now reported new issue with the headset.

Technical team is checking again with the customer.

Thanks,

DAniele

 Conversation ID: fe14b247-1222-11ec-9b62-1496f8481b1e ea86ec5d-122a-11ec-8983-d6dddcb42229 7f8600dOn Fri, September 10 at 16:06, Bharat Bhushan wrote:

Remark:

Company Name:

Name: Lee

Phone: 88183126

Email:[email-masked]​ ​

Address line 1: 1J Limau Garden

Address line 2:

Postal Code: 466070

City: Tanah merah

State/Province: Singapore

Country: APAC::Singapore

Products and quantities

Article nr. (Quantity):

Article nr. for replacement: 1000428(1)

Article nr. for return: N/A

Process: gaming_warranty_snow

Stock location: gaming_warranty_main

Is This a Warranty: 1

Conversation ID: fe14b247-1222-11ec-9b62-1496f8481b1e 9fa704e8-1551-11ec-995b-54ba06c53088 7f8600d