Subject: Fwd: Return Shipment ID, 1Z939FV89116844303
From: Pritish Nandi <[email-masked]>
To: Daniele Castiglioni <[email-masked]>
Date: Mon, 13 Sep 2021 04:11:06 -0700 (MST)

FYI 

From: "Heta Nyrhinen, HNYR" <[email-masked]> 
To: "Pritish Nandi" <[email-masked]> 
Sent: Monday, September 13, 2021 4:34:37 PM 
Subject: FW: Return Shipment ID, 1Z939FV89116844303 

UPS Label Delivery 

Hi Pritish, 

Please address this with Daniele. Thank you! 

	

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

	

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ http://www.eposaudio.com/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw ] 

	

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From: EPOS Customer Service UK <[email-masked]> 
Sent: 13. september 2021 12:53 
To: Heta Nyrhinen (HNYR) <[email-masked]> 
Subject: RE: Return Shipment ID, 1Z939FV89116844303 

Hi Heta 

The customer services email has not been included in this. I have had no notifications from UPS about a new return label. 

I don’t understand why a new one was created. He was supposed to drop off the faulty unit at a UPS access point. The original label is still open. 

	

Best Regards, 

Lorraine Quirie 
Customer Service 

Tel: 01698 208252 

	

EPOS UK Cadzow Industrial Estate, Hamilton, ML3 7QE 

	

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From: Heta Nyrhinen (HNYR) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 13 September 2021 11:35 
To: EPOS Customer Service UK < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Return Shipment ID, 1Z939FV89116844303 

Hi Lorraine, 

We have sent a new return label 1Z939FV89102836428 to the customer and are waiting for him to return the product. 

	

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

	

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

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From: EPOS Customer Service UK < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 13. september 2021 12:28 
To: Heta Nyrhinen (HNYR) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Return Shipment ID, 1Z939FV89116844303 

Hi Heta 

Could you follow up on the below please. 

	

Best Regards, 

Lorraine Quirie 
Customer Service 

Tel: 01698 208252 

	

EPOS UK Cadzow Industrial Estate, Hamilton, ML3 7QE 

	

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From: Josephine Veena Dorairaj (JVDO) < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 07 September 2021 13:32 
To: EPOS Customer Service UK < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Return Shipment ID, 1Z939FV89116844303 

Hi Lorraine, 

I asked the Agent to follow up with the customer again. 

	

Best regards, 

Josephine Veena Dorairaj 
Technical Support Specialist 

+45 21684511 

	

EPOS Group A/S · Industriparken 27 · DK-2750 Ballerup · Denmark 

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From: EPOS Customer Service UK < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 7. september 2021 14:30 
To: Josephine Veena Dorairaj (JVDO) < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: Return Shipment ID, 1Z939FV89116844303 

Hi Josephine 

The faulty unit hasn’t been returned by the customer yet. Can you chase this up with them please. 

	

Best Regards, 

Lorraine Quirie 
Customer Service 

Tel: 01698 208252 

	

EPOS UK Cadzow Industrial Estate, Hamilton, ML3 7QE 

	

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From: [ mailto:[email-masked] | 
[email-masked] ] < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 31 August 2021 14:13 
To: EPOS Customer Service UK < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Return Shipment ID, 1Z939FV89116844303 

		

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe. 

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***Do not reply to this e-mail. UPS and the shipper will not receive your reply. 

This notice alerts you, the shipper has processed this UPS Returns request. A label has been created and is in transit to the collection location. 

Shipment Detail 

	

Merchandise Description: 	

Headset 

Number of Packages: 	

1 

Weight: 	

1,0 KGS 

Reference Number 1: 	

RMA 163907 

Reference Number 2: 	

RUK0001491 

UPS Return Label: 

	

Tracking Number: 	

[ https://eur01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwwwapps.ups.com%2FWebTracking%2FprocessRequest%3FHTMLVersion%3D5.0%26Requester%3DNES%26AgreeToTermsAndConditions%3Dyes%26loc%3Den_GB%26tracknum%3D1Z939FV89116844303%26WT.z_eCTAid%3Dct1_eml_Tracking&data=04%7C01%7Chnyr%40eposaudio.com%7C71e7bfd8e9a347f53cd408d976a4a2b6%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637671271754541208%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=8bExELuQu96ALmylgHg7RVumIHGUwoxcoV4QOZ6AohM%3D&reserved=0 | 1Z939FV89116844303 ] 

UPS Service: 	

Standard 

Return Service: 	

UPS Returns, Print Return Label 

	

Collect From: 
Anthony Osborn 
Paysure Solutions Ltd 
17 Norfolk Crescent 
Bath 
BA1 2BE 
GB 	

Return To: 
EPOS UK 
OTICON LTD 
CADZOW INDUSTRIAL ESTATE 
HAMILTON 
ML37QE 
GB 

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