Subject: RE: New RMA inquiry request - 167970
From: "Andrea Dunn (ADNU)" <[email-masked]>
To: BLR SennCom Support <[email-masked]>, EPOS Customer Service US <[email-masked]>, daniele.castiglioni <[email-masked]>
Date: Tue, 31 Aug 2021 13:35:09 +0000

Hello,

Yes this is in stock.

Andrea Dunn
Customer Service and Logistics Manager / Americas
1-800-332-7439

[[email-masked]]

166 Main Street · Old Saybrook CT 06475 · USA

eposaudio.com<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=02%7C01%7Cadnu%40eposaudio.com%7Ca446a9109ef74846027508d7b087b85e%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637171969881378402&sdata=OfAsIqz1PJnC58pUo9IHkt36r0p6h3h%2B6VGvVluDl80%3D&reserved=0> · Follow us here
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From: EPOS Global Support <[email-masked]>
Sent: Tuesday, August 31, 2021 8:30 AM
To: EPOS Customer Service US <[email-masked]>; daniele.castiglioni <[email-masked]>; Andrea Dunn (ADNU) <[email-masked]>
Subject: RE: New RMA inquiry request - 167970

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Andrea,

Thank you for your swift response.

Could you please let me know if SKU 1000561 is in stock?

The customer has escalated the case.

Best Regards.

Josephine

 Conversation ID: a8e0febd-002c-11ec-8cc1-46ba32289364 30129821-0a57-11ec-9bb7-de2e352cb2c3 7f8600dOn Tue, August 31 at 14:07, Andrea Dunn (ADNU) wrote:

Hello all,

This order has been released we do not have any in stock.

Thank you!

Andrea Dunn
Customer Service and Logistics Manager / Americas
1-800-332-7439

166 Main Street · Old Saybrook CT 06475 · USA

eposaudio.com<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=04%7C01%7Cadnu%40eposaudio.com%7C357c829f00c24706248308d96c7b162a%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637660098189518077%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=HlK1KiiP%2B696hlb9nOlQaQojelPtrIEjJnXtHAcPYfA%3D&reserved=0> · Follow us here

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From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 31, 2021 8:06 AM
To: EPOS Customer Service US <[email-masked]<mailto:[email-masked]>>; daniele.castiglioni <[email-masked]<mailto:[email-masked]>>; Andrea Dunn (ADNU) <[email-masked]<mailto:[email-masked]>>
Subject: RE: New RMA inquiry request - 167970

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Team,

Could you please let us know if the replacement unit has been shipped to the customer and also please provide the tracking details.

The customer is very much frustrated now and he is looking for an update today.

Thanks in advance!

Best Regards,

Josephine.

 Conversation ID: a8e0febd-002c-11ec-8cc1-46ba32289364 c87d70d0-0a53-11ec-b3f1-e0a5d0c136f1 7f8600dOn Mon, August 30 at 10:51, Daniele Castiglioni wrote:

Hi Team,

Do you have an update about tracking details?

Thanks,

Daniele

On Fri, August 27 at 13:11, Daniele Castiglioni wrote:

Hi Team,

Could you please provide tracking details?

Tracking info is available now?

Thanks,

Daniele

On Wed, August 25 at 0:50, EPOS Audio, Customer Service US wrote:

Hi,

My sincerest apologies, the tracking info has not been made available yet.

Thank you.

Nana Afriyie
Customer Service Americas
Phone: 800-332-7439
[email-masked]<mailto:[email-masked]>
[email-masked]<mailto:[email-masked]>

166 Main Street · Old Saybrook CT 06475 · USA
Our cut off time for same-day shipping is 3 pm EST.

<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fdk&data=04%7C01%7Cadnu%40eposaudio.com%7C357c829f00c24706248308d96c7b162a%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637660098189538067%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=7ozU0l0gF8m9qgRplRv5H1mq4Damzw2fRuU6CLvbjiw%3D&reserved=0>

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From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 24, 2021 7:56 AM
To: EPOS Customer Service US <[email-masked]<mailto:[email-masked]>>
Subject: RE: New RMA inquiry request - 167970

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi,

Thank you for the reply.

You have mentioned that Shipping details are not yet provided, do you mean the tracking info or the shipping details of the customer?

Best Regards

Josephine

 Conversation ID: a8e0febd-002c-11ec-8cc1-46ba32289364 41e98c8d-04d2-11ec-9062-67646cfe48b1 7f8600dOn Mon, August 23 at 17:19, EPOS Audio, Customer Service US wrote:

The replacement has been released. Shipping details have not been provided as of yet.

Thank you.

Nana Afriyie
Customer Service Americas
Phone: 800-332-7439
[email-masked]<mailto:[email-masked]>
[email-masked]<mailto:[email-masked]>

166 Main Street · Old Saybrook CT 06475 · USA
Our cut off time for same-day shipping is 3 pm EST.

<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fdk&data=04%7C01%7Cadnu%40eposaudio.com%7C357c829f00c24706248308d96c7b162a%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637660098189568044%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=k8nCyaEK55as5Zu0hoXXubNgOtoBm5s%2BQFKlYAJ51jc%3D&reserved=0>

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From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 23, 2021 8:33 AM
To: EPOS Customer Service US <[email-masked]<mailto:[email-masked]>>
Subject: RE: New RMA inquiry request - 167970

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Team,

The customer is not accepting the delay in the replacement. Could you please check if the replacement item can be shipped to the customer ASAP?

Best Regards.

Josephine

 Conversation ID: a8e0febd-002c-11ec-8cc1-46ba32289364 42ba6e21-040e-11ec-893f-304d9fe3d67f 7f8600dOn Wed, August 18 at 16:15, EPOS Audio, Customer Service US wrote:

Return: SUS000032224

Replacement: SUS000032225

Nana Afriyie
Customer Service Americas
Phone: 800-332-7439
[email-masked]<mailto:[email-masked]>
[email-masked]<mailto:[email-masked]>

166 Main Street · Old Saybrook CT 06475 · USA
Our cut off time for same-day shipping is 3 pm EST.

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From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 18, 2021 10:01 AM
To: EPOS Customer Service US <[email-masked]<mailto:[email-masked]>>
Subject: New RMA inquiry request - 167970

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Remarks: Proof of purchase waived.

Company Name: -

Name: Robert Schildkraut

Phone: +15169936244

Email: [email-masked]<mailto:[email-masked]>

Address line 1: 63 Bow Street

Address line 2: -

Postal Code: 02420

City: Lexington

State/Province: MA

Country: NA::USA

Article Nr. (Quantity):

Article nr. for replacement: 1000563(1)

Article nr. for return: 1000567(1)

Process: SNOW

Stock location: MAIN

 Conversation ID: a8e0febd-002c-11ec-8cc1-46ba32289364 a8e0febd-002c-11ec-8cc1-46ba32289364 7f8600d