Subject: RE: New RMA inquiry request - 157804
From: EPOS Global Support <[email-masked]>
To: Daniele Castiglioni <[email-masked]>, "EPOS Audio, Customer Service US" <[email-masked]>, Heta Nyrhinen <[email-masked]>
Date: Thu, 05 Aug 2021 11:40:43 +0000

Hi Nana,

Can you please open a investigation with UPS? If you see the tracking, there is no update since 15th July 2021.

Regards,

Pritish

On Wed, August 4 at 18:54, EPOS Audio, Customer Service US wrote:

Hi,

Nana Afriyie  Customer Service Americas

Phone: 800-332-7439

[email-masked]

[email-masked]

166 Main Street · Old Saybrook CT 06475 · USA Our cut off time for same-day shipping is 3 pm EST.

https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fdk&data=04%7C01%7Cnaaf%40eposaudio.com%7C74008628364d4b6d4d6d08d9276f80bf%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637584182119053337%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=mXZXe04nbJsIZcaT0y%2BVoiESHLEGpnKL8jnc9Ehk%2FrE%3D&reserved=0

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From: EPOS Global Support <[email-masked]>

Sent: Wednesday, August 4, 2021 4:57 AM

To: EPOS Customer Service US <[email-masked]>

Subject: RE: New RMA inquiry request - 157804

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Team,

Could you please open an investigfation with UPS, there is still no update since 15th July 2021?

Customer shipped the faulty with the label provided, tracking# 1Z8760F39039271959.

Thanks,

Daniele

 Conversation ID: 440fe791-ddee-11eb-90bb-fb8de3834907 eeae8856-f501-11eb-a880-31399b92c553 7f8600dOn Fri, July 23 at 18:41, EPOS Audio, Customer Service US wrote:

Hello,

Item is still in delivery. Please look below.

Nana Afriyie  Customer Service Americas

Phone: 800-332-7439

[email-masked]

[email-masked]

166 Main Street · Old Saybrook CT 06475 · USA Our cut off time for same-day shipping is 3 pm EST.

https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fdk&data=04%7C01%7Ccustomerserviceus%40eposaudio.com%7Cc7f9fb5258c441a324ee08d95725d4c9%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637636642323748665%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=nSwZKqHH5sI6DZZUhBAi9or1x%2B25jYEeDFKcXZIXqHc%3D&reserved=0

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From: EPOS Global Support <[email-masked]>

Sent: Friday, July 23, 2021 5:37 AM

To: EPOS Customer Service US <[email-masked]>

Subject: RE: New RMA inquiry request - 157804

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

HI Team,

Customer shipped the faulty with the label provided, tracking# 1Z8760F39039271959.

As per the UPS there is no update since 15th July, 2021.

Could you please check and advise warehouse received the faulty unit ( 1000564(1) - Return: SUS000030960) ?

Thanks,

Daniele

 Conversation ID: 440fe791-ddee-11eb-90bb-fb8de3834907 836fd5cd-eb99-11eb-907a-5778982092bb 7f8600dOn Tue, July 6 at 20:23, EPOS Audio, Customer Service US wrote:

Return: SUS000030960

Nana Afriyie  Customer Service Americas

Phone: 800-332-7439

[email-masked]

[email-masked]

166 Main Street · Old Saybrook CT 06475 · USA Our cut off time for same-day shipping is 3 pm EST.

https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2Fen%2Fdk&data=04%7C01%7Ccustomerserviceus%40eposaudio.com%7Cc7f9fb5258c441a324ee08d95725d4c9%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637636642323788643%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=yzzfmFAXh9Wp3kJ51aDGkLszAG4aIFUn6EjoIaNZaT4%3D&reserved=0

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From: EPOS Global Support <[email-masked]>

Sent: Monday, July 5, 2021 8:08 PM

To: EPOS Customer Service US <[email-masked]>

Subject: New RMA inquiry request - 157804

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Remarks:

Company Name: Private

Name: Antonio Franco

Phone:

Email: [email-masked]

Address line 1: 1410 FRANKLIN DELL

Address line 2:

Postal Code: 79912-7481

City: El paso

State/Province: Tx

Country: NA::USA

Article Nr. (Quantity):

Article nr. for replacement: 1000564(1)

Article nr. for return: 1000564(1)

Process: SLTR

Stock location: MAIN

 Conversation ID: 440fe791-ddee-11eb-90bb-fb8de3834907 440fe791-ddee-11eb-90bb-fb8de3834907 7f8600d

Conversation ID: 440fe791-ddee-11eb-90bb-fb8de3834907 f75ff60b-f5e1-11eb-b462-49e987ec4e62 7f8600d