Subject: RE: New RMA inquiry request - 157781
From: EPOS Global Support <[email-masked]>
To: Daniele Castiglioni <[email-masked]>, "EPOS Audio, Customer Service India" <[email-masked]>, "Bhavesh Sharma (BHSH)" <[email-masked]>
Date: Tue, 03 Aug 2021 07:12:47 +0000

Hi Bhavesh,

Thank you for your time on call today.

As discussed, please provide exception for the below products which are out of warranty. These were already returned to WH under a different ticket.

Do let me know if you need any other info.

Regards,

Pritish

On Mon, July 26 at 10:43, EPOS Audio, Customer Service India wrote:

Hi Team,

Please find the return and replacement order no,

RIN0000525

SIN000001400

Thanks and Regards,

Customer Service India

From: EPOS Global Support <[email-masked]>

Sent: 23 July 2021 18:50

To: EPOS Customer Service IN <[email-masked]>

Subject: RE: New RMA inquiry request - 157781

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Team,

Thank you for your email,

Please provide return order number and replacement order number so to advise customer to ship the faulty units.

Thanks,

Daniele

 Conversation ID: f3d91503-e88b-11eb-b4bd-6df55f182282 ac4a43e0-ebb8-11eb-ba2c-a8ba6d287dd0 7f8600dOn Wed, July 21 at 15:38, EPOS Audio, Customer Service India wrote:

Hi Team,

Yes, India faced lockdown in may month and some more days in june, but after 7th june we have again started our work, and its more than a month,

We are very strict with our policy and warranty ended almost one and half month ago, so we couldn’t consider in warranty.

Please advice the same.

Thanks and Regards,

Customer Service India

From: EPOS Global Support <[email-masked]>

Sent: 21 July 2021 13:42

To: EPOS Customer Service IN <[email-masked]>

Subject: RE: New RMA inquiry request - 157781

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Bhavesh,

I think you are referring to R SC 60 CTRL USB Headset (POP Invoice Date 31.05.2019), right ?

As per SC 60 USB Ctrl, customer said that they were not working in Lockdown, so were not able to create a ticket for warranty and he asked for an exemption on this.

Please suggest.

Thanks,

Best regards,

Daniele

 Conversation ID: f3d91503-e88b-11eb-b4bd-6df55f182282 4f8c27e1-e9fb-11eb-b433-447093d134e1 7f8600dOn Mon, July 19 at 19:17, EPOS Audio, Customer Service India wrote:

Hi Team,

Thank you for mailing us.

We have check the invoice and one of invoice is out of warranty,

Please suggest to customer not to send out of warranty items.

Thanks and Regards,

Customer Service India

From: EPOS Global Support <[email-masked]>

Sent: 19 July 2021 17:52

To: EPOS Customer Service IN <[email-masked]>

Subject: New RMA inquiry request - 157781

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Remarks: RMA approved by L2, One Product not to be returned

Company Name: Aditya techno

Name: Narayanan V

Phone: 9841714499

Email: [email-masked]

Address line 1: New # 67, Old # 25 / 2, Vadivelu Main Street

Address line 2: Pereambur

Postal Code: 600011

City: Chennai

State/Province: Tamil nadu

Country: APAC::India

Article Nr. (Quantity):

Article nr. for replacement: 508315(1), 1000822(1), 1000551(1)

Article nr. for return: 508315(1), 504547(1)

Process: SLTR

Stock location: MAIN

 Conversation ID: f3d91503-e88b-11eb-b4bd-6df55f182282 f3d91503-e88b-11eb-b4bd-6df55f182282 7f8600d

Conversation ID: f3d91503-e88b-11eb-b4bd-6df55f182282 34737e48-f42a-11eb-bd7f-7919ce05f184 7f8600d