Subject: RE: New RMA inquiry request - 160531
From: EPOS Customer Service ANZ <[email-masked]>
To: BLR SennCom Support <[email-masked]>, EPOS Customer Service ANZ <[email-masked]>, daniele.castiglioni <[email-masked]>
Date: Tue, 3 Aug 2021 01:03:29 +0000

Thank you 😊

From: EPOS Global Support <[email-masked]>
Sent: Tuesday, 3 August 2021 10:47 AM
To: EPOS Customer Service ANZ <[email-masked]>; daniele.castiglioni <[email-masked]>
Subject: RE: New RMA inquiry request - 160531

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Team,
Customers full name is Gerrit Sibley Vanloo.

 Conversation ID: ffa6ae1f-e9f3-11eb-8058-26ef699814dc 5eb5ec57-f3f4-11eb-a998-aae357a4cc49 7f8600dOn Mon, August 2 at 18:31, Daniele Castiglioni wrote:
Hi Wendy,

I am waiting for the reply of customer.

Will update you once customer provides Full details as requested.

Thanks,
Daniele

On Mon, August 2 at 12:02, EPOS Audio, Customer Service ANZ wrote:

Hi All

Just following up on this on as it’s still outstanding.

Kind regards

Wendy Andrew

From: EPOS Customer Service ANZ <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 22 July 2021 5:15 PM
To: BLR SennCom Support <[email-masked]<mailto:[email-masked]>>; EPOS Customer Service ANZ <[email-masked]<mailto:[email-masked]>>
Subject: RE: New RMA inquiry request - 160531

Good Afternoon

FedEx require full name being first and surname when placing these orders (especially NZ).

Best regards,

Wendy Andrew
Customer Service

Australia - Freecall 1800 643 315

New Zealand – Tollfree 0800 232 313

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From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 21 July 2021 5:20 PM
To: EPOS Customer Service ANZ <[email-masked]<mailto:[email-masked]>>
Subject: New RMA inquiry request - 160531

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Remark: Earpads replacement.

Company Name: Private

Name: Gerrit

Phone: +642041246048

Email:[email-masked]​ ​

Address line 1: 1 Swaison Street

Address line 2:

Postal Code: 5011

City: Naenae

State/Province: Lower hutt

Country: APAC::New Zealand

Products and quantities

Article nr. (Quantity):

Article nr. for replacement: 1000444(1)

Article nr. for return: NA

Process: gaming_warranty_snow

Stock location: gaming_warranty_main

Is This a Warranty: 1

 Conversation ID: ffa6ae1f-e9f3-11eb-8058-26ef699814dc ffa6ae1f-e9f3-11eb-8058-26ef699814dc 7f8600d