Subject: GSP 302, Speakers do not sound properly
From: Support <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>
Date: Thu, 03 Jun 2021 18:46:03 +0000

##- Please type your reply above this line -##

You are registered as a CC on this support request (140137). Reply to this email to add a comment to the request.

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Pradeep Verma, Jun 3, 2021, 18:46 UTC (private)

**Daniele Castiglioni**​  please send a new return label

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Pradeep Verma, Jun 3, 2021, 18:45 UTC (private)

Total Duration 259
Disposition : Successful Call
Description:  140137 called the customer , he said it was long process so purchased new HS , now he is looking for new return label  
URL:

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Pradeep Verma, May 31, 2021, 19:05 UTC (private)

Total Duration 98
Disposition : Successful Call
Description:  140137 called the customer , no response,left VM  
URL:

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Pritish Nandi, May 31, 2021, 11:23 UTC (private)

**Pradeep Verma**​ - Please call this customer and ask if they have received the emails we have sent them. It seems they are going in Spam. Advice about the return label we sent a month ago. Help him get the replacement.

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Daniele Castiglioni, May 25, 2021, 9:10 UTC (private)

**_CLOSING STATEMENT_**

**Problem**: Customer unresponsive - GSP 302, Speakers do not sound properly
**Solution**: Close Ticket

Closing case.

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Daniele Castiglioni, May 25, 2021, 9:09 UTC

Dear Michael,

Since we haven't heard back from you, I will proceed to close this ticket. If further support is required, don't hesitate to contact us anytime.

Kind Regards,
 **Daniele Castiglioni
EPOS Global Support**

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Daniele Castiglioni, May 19, 2021, 9:01 UTC (private)

**_NEXT ACTION_**

**What**: Checking if customer will ship the faulty - SLTR
**Who**: Michael
**When**: 26/05/2021​

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Daniele Castiglioni, May 19, 2021, 9:00 UTC

Dear Michael,

Please note that the defective product needs to be returned and inspected first, before a replacement can be ordered.

Please let us know if you will return the defective product in order to proceed with the warranty process.

Best regards,
**Daniele Castiglioni
EPOS Global Support**

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Daniele Castiglioni, May 17, 2021, 10:58 UTC (private)

**_NEXT ACTION_**

**What**: informing customer to ship the faulty as label will expire- SLTR
**Who**: Micheal
**When**: 20/05/2021​

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Daniele Castiglioni, May 17, 2021, 10:57 UTC

Dear Michael,

 Please note the pre-paid UPS return label previously provided will expire on 18th May, 2021.

Do not hesitate to contact us if you have further question.

We wish you a nice day!

Best regards,
**Daniele Castiglioni
EPOS Global Support**

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Daniele Castiglioni, May 11, 2021, 11:13 UTC (private)

**_NEXT ACTION_**

**What**:Same return label sent to customer (1Z8760F39035418969) - customer informed that he changed the address
**Who**: Micheal
**When**: 18/05/2021​

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Daniele Castiglioni, May 11, 2021, 11:12 UTC

Dear Michael,

Thank you for your email.

Please note that the UPS return labels were attached with the previous emails.

I am sending the pre-paid UPS return label attached to this email. Please follow the instructions on the label and return the faulty product to us within seven days.

We wish you a nice day!

Best regards,
**Daniele Castiglioni
EPOS Global Support**

Attachment(s):
140137.pdf - https://eposaudio-gaming.zendesk.com/attachments/token/usCOAmrz6nrsmkXQXdATyGMkL/?name=140137.pdf

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Michael Taylor, May 7, 2021, 12:38 UTC

Hi,

I received a call about a month ago stating they would be sending a return label which has never came.  Since then I have moved to 2421 Morninglight Dr Lutz, FL 33558. This process has not been efficient at all.

Kindest Regards,

Michael Taylor

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Daniele Castiglioni, May 7, 2021, 11:59 UTC (private)

**_NEXT ACTION_**

**What**: New return label sent to customer (1Z8760F39035418969)
**Who**: Michael
**When**: 14/05/2021​

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Daniele Castiglioni, May 7, 2021, 11:58 UTC

Dear Michael,

Please note that the defective product needs to be returned and inspected first, before a replacement can be ordered.

I am sending a pre-paid UPS return label attached to this email. Please follow the instructions on the label and return the faulty product to us within seven days.

We wish you a nice day!

Best regards,
**Daniele Castiglioni
EPOS Global Support**

Attachment(s):
140137.pdf - https://eposaudio-gaming.zendesk.com/attachments/token/hp60Mptwz7kmI3ppwEmrEkqBQ/?name=140137.pdf

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Daniele Castiglioni, Apr 27, 2021, 10:45 UTC (private)

**_NEXT ACTION_**

**What**: return label sent to customer (1Z8760F39026537188)
**Who**: Michael
**When**: 05/05/2021​

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Daniele Castiglioni, Apr 27, 2021, 10:43 UTC

Dear Michael,

We are sending a pre-paid UPS return label attached to this email. Please follow the instructions on the label and return the faulty product to us within seven days.

We wish you a nice day!

Best regards,
**Daniele Castiglioni
EPOS Global Support**

Attachment(s):
140137.pdf - https://eposaudio-gaming.zendesk.com/attachments/token/FyuAtINkEhS5PkfPKrscmrsi8/?name=140137.pdf

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Pradeep Verma, Apr 22, 2021, 22:53 UTC (private)

**_NEXT ACTION_**
**What**: Request sent to CS
**Who**: CS
**When**: 27/04/2021​

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Pradeep Verma, Apr 22, 2021, 22:53 UTC

Dear Michael,

Thank you for the information.

We are processing the request and will send you a return label for returning the faulty product.

We wish you a nice day!

Best regards,
Pradeep
EPOS Global Support

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Pritish Nandi, Apr 21, 2021, 9:06 UTC (private)

RMA approved for GSP 302 as SLTR

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Pradeep Verma, Apr 21, 2021, 0:01 UTC (private)

**_NEXT ACTION_**

**What**: Request sent to L2
**Who**: L2
**When**: 23/04/2021

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Pritish Nandi, Apr 20, 2021, 7:58 UTC (private)

Please handle US tickets

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Dheeraj Tripathi, Apr 19, 2021, 15:47 UTC

Dear Michael,

Thank you for being on the call.

We will verify warranty of your product and will get back to you as soon as possible.

We wish you a nice day!

Best regards,
Dheeraj Tripathi
EPOS Global Support

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Dheeraj Tripathi, Apr 19, 2021, 13:13 UTC (private)

**_CASE SUMMARY_**

**Contact person**: Michael Taylor
**Email**: [email-masked]
**Product name**: GSP 302
**Number of Products**: 1
**Sales Opportunity Size in Headsets**: 0
**Issue**: Speakers do not sound properly
**Current status**:
- GSP 302 Headset volume sounds like its coming through a tin can.
- The microphone works completely fine but no audio.
- Been facing it for months.
- The sound doesn't come through at all anymore.
- Only the microphone works.
- No shock and no drop.
- No 3rd party.
- No external adapter.
- Checked settings.
- Verification done on call.

 What is the device model you are using: GSP 302
How many devices you have and how many are affected: 1
If Physical Damage (Ask for Pictures, Shipping and POP and ignore the Next steps): No
Are you using PC or Mac? What is the version of the Operating system: Not available
If the issue is recently started: Yes
If the issue is permanent: Yes
If the headset is connected properly all the way: Yes
If the headset is not connected to 3rd party hardware: No
Did you try a different cable (Console or PC): Checked with PC Combo Adapter
Did you test with a different USB/3.5 Mm jack ports: Yes
Can you check if the sound card drivers are installed correctly: Yes
Did you Cross test with another device (PC/PS4/Xbox/Mobile): Yes
Are you using a third-party sound software: No
Did you select the headset as default under sound settings: Yes
Did you ever drop the headset, or they received any kind of shock: No
Can you please check the microphone privacy settings (Only with mic issues): No
Check the sound settings of the OS: Yes

**- DOP: 18/05/2020; Purchased from: Amazon.com; Quantity: 1 Pc.**

**Next: Checking with level L2 for RMA**

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Pradeep Verma, Apr 15, 2021, 16:59 UTC (private)

Total Duration 177
Disposition : Successful Call
Description:  140137 verification done on call  
URL:

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Dheeraj Tripathi, Apr 15, 2021, 10:49 UTC (private)

**Pradeep Verma**​ Please verify the details.
Contact number : (813) 244-7789
Country : USA
ADDRESS:
Michael Taylor
5110 S Manhattan AVE Unit 3311
Tampa, FL 33611-3451
US

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Dheeraj Tripathi, Apr 15, 2021, 10:46 UTC

Dear Michael,

Thank you for your response, referring to your support ticket number 140137.

We will connect with you today between 05.30 to 06:00 PM EST.

We look forward to talk to you.

We wish you a nice day!

Best regards,
Dheeraj Tripathi
EPOS Global Support

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Michael Taylor, Apr 14, 2021, 17:55 UTC

(813) 244-7789, 5:30pm EST works!

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Dheeraj Tripathi, Apr 14, 2021, 14:17 UTC (private)

**_NEXT ACTION_**

**What**: Waiting for customer response to provide the contact number and time to call
**Who**: Michael Taylor
**When**: 14/04/2021

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Dheeraj Tripathi, Apr 14, 2021, 14:16 UTC

Dear Michael,

Hope you are doing well!

Thank you for your response, referring to your support ticket number 140137

Please provide us your contact number and best time to call you for confirmation, so that we can proceed this further.

We wish you a nice day!

Best regards,
Dheeraj Tripathi
EPOS Global Support

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Michael Taylor, Apr 12, 2021, 14:35 UTC

All questions are answered in the attached image:

Attachment(s):
GSP 302.png - https://eposaudio-gaming.zendesk.com/attachments/token/62OeEvbTlsQETFUdLzBuc0bUm/?name=GSP+302.png

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Dheeraj Tripathi, Apr 12, 2021, 14:09 UTC (private)

**_NEXT ACTION_**

**What**: Gathering RMA details
**Who**: Michael Taylor
**When**: 12/04/2021

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Dheeraj Tripathi, Apr 12, 2021, 14:08 UTC

Dear Michael,

Thank you for your response, referring to your support ticket number 140137.

We will now check the warranty of your product. Could you please provide us with the following information:

​**Company:
Name:
Phone:
E-mail:
Address line 1:
Address line 2:
City:
State/Province:
Zip Code:
Country:**

**Please provide us the best to call you for confirmation.​​**

Proof of Purchase: (Please attach a copy of your proof of purchase document in PDF format)

Please note that in accordance with the warranty terms the defective product needs to be returned and inspected first, before a replacement can be ordered. We will send you further instructions regarding the returning later.

We wish you a nice day!

Best regards,
Dheeraj Tripathi
EPOS Global Support

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Dheeraj Tripathi, Apr 12, 2021, 14:07 UTC (private)

**_CASE SUMMARY_**

**Contact person**: Michael Taylor
**Email**: [email-masked]
**Product name**: GSP 302
**Number of Products**: 1
**Sales Opportunity Size in Headsets**: 0
**Issue**: Speakers do not sound properly
**Current status**:
- GSP 302 Headset volume sounds like its coming through a tin can.
- The microphone works completely fine but no audio.
- Been facing it for months.
- The sound doesn't come through at all anymore.
- Only the microphone works.
- No shock and no drop.
- No 3rd party.
- No external adapter.
- Checked settings.

**Next**
- Gather RMA Details

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Michael Taylor, Apr 11, 2021, 17:17 UTC

Been facing it for months. The sound doesn't come through at all anymore.  Only the microphone works. No shock and no drop. No 3rd party. No external adapter. Checked settings.

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Dheeraj Tripathi, Apr 8, 2021, 7:05 UTC (private)

**_NEXT ACTION_**

**What**: Waiting for customer reply further with this issue
**Who**: Michael Taylor
**When**: 12/04/2021

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Dheeraj Tripathi, Apr 8, 2021, 7:05 UTC

Dear Michael,

Thank you for contacting EPOS Global Support. For your convenience we have created **support ticket number 140137** for your inquiry.

We really apologize for you that you still having the problem with GSP 302 Headset. In order to help you further with the issue, could you please help us with the below-mentioned information:

- Since how long are you facing this issue?
- Did the headset ever dropped, or received any kind of shock?
- Please check the sound setting of the device where you are connected the headset.
- Check with different devices and with Combo Audio Adapter: https://prnt.sc/115kapd
- Are you using any external adapter in order to connect the headset.?
- Are you using any third party sound software?

We wish you a nice day!

Best regards,
Dheeraj Tripathi
EPOS Global Support

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Michael Taylor, Apr 7, 2021, 22:52 UTC

Its doesnt work seems like it shorted.  Please help!  I checked everything.
 Order# 111-4059425-2465817
order from Amazon!

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Dheeraj Tripathi, Apr 6, 2021, 8:55 UTC (private)

**_NEXT ACTION_**

**What**: Customer is send the further information on this issue
**Who**: Michael Taylor
**When**: 08/04/2021

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Dheeraj Tripathi, Apr 6, 2021, 8:54 UTC

Dear Michael,

Thank you for contacting EPOS Global Support. For your convenience we have created **support ticket number 140137** for your inquiry.

We are sorry to hear that you are experiencing problems with GSP 302 Headset. In order to help you further with the issue, could you please help us with the below-mentioned information:

- Since how long are you facing this issue?
- Did the headset ever dropped, or received any kind of shock?
- Please check the sound setting of the device where you are connected the headset.
- Check with different devices and with Combo Audio Adapter: https://prnt.sc/115kapd
- Are you using any external adapter in order to connect the headset.?
- Are you using any third party sound software?

We wish you a nice day!

Best regards,
Dheeraj Tripathi
EPOS Global Support

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Dheeraj Tripathi, Apr 6, 2021, 8:52 UTC (private)

**_CASE SUMMARY_**

**Contact person**: Michael Taylor
**Email**: [email-masked]
**Product name**: GSP 302
**Number of Products**: 1
**Sales Opportunity Size in Headsets**: 0
**Issue**: Speakers do not sound properly
**Current status**:
- GSP 302 Headset volume sounds like its coming through a tin can.
- The microphone works completely fine but no audio.

Next
- Check with different devices and with Combo Audio Adapter: https://prnt.sc/115kapd
- Are you using any external adapter in order to connect the headset.
- Are you using any 3rd party sound software?
- Since how long are you facing this issue?
- Please check the sound setting of the device where you are connected the headset.
- Did the headset ever dropped, or received any kind of shock?

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Mark Steensen (MKSE), Apr 6, 2021, 7:53 UTC (private)

Hi there,

could you please assist this Amazon customer?

kind regards,
Janis

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EPOS Gaming, Apr 1, 2021, 6:43 UTC

##- Please type your reply above this line -##

**SS** (EPOS Gaming)

Apr 1, 2021, 9:42 GMT+3

Hello,

Customer Name: Michael Taylor
Customer email: [email-masked]
Order Number: /
Merchant Order ID: /
Shipping Country: United States (USA)

Please respond directly to the customer regarding the below enquiry.

Many thanks,
Sharon

* * *
111-4059425-2465817 Amazon

GSP 302 Headset volume sounds like its coming through a tin can. Seems like the audio has been shorted. The microphone works completely fine but no audio. Thank you!

![](https://s3.global-e.com/Images/Demant%20sound/Logo.png)

To add additional comments, reply to this email.

To see the entire conversation please see the below thread:

**SS** (EPOS Gaming)

Apr 1, 2021, 9:42 GMT+3

Hello,

Customer Name: Michael Taylor
Customer email: [email-masked]
Order Number: /
Merchant Order ID: /
Shipping Country: United States (USA)

Please respond directly to the customer regarding the below enquiry.

Many thanks,
Sharon

* * *
111-4059425-2465817 Amazon

GSP 302 Headset volume sounds like its coming through a tin can. Seems like the audio has been shorted. The microphone works completely fine but no audio. Thank you!

![](https://s3.global-e.com/Images/Demant%20sound/Logo.png)

 This email is a service from EPOS Gaming.

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