Subject: DSAT Audit Feedback
From: Pritish Nandi <[email-masked]>
To: Daniele Castiglioni <[email-masked]>
Cc: ashish dabral <[email-masked]>, saurabh <[email-masked]>, deeksha <[email-masked]>
Date: Tue, 1 Jun 2021 03:41:58 -0700 (MST)

Hi Daniele, 

PFB the DSAT audit feedback. We have discussed about the callback case already. 

Ticket ID 	Assignee name 	Ticket group 	Category 	Sub Category 	Comments 
135764 	Daniele Castiglioni 	Warranty 	Agent 	SLA Breach 	The warranty Agent was not replying when the customer shared the date and time for pickup. He shared it twice however we never checked and asked again. 
140137 	Daniele Castiglioni 	Warranty 	Agent 	Not Calling 	The warranty Agent should have called once as it seems the customer was not receiving emails or receiving them under spam 

Regards, 
Pritish Nandi