Subject: MB Pro 2 UC, PC, Connection Being Lost
From: EPOS Global Support <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>
Date: Mon, 31 May 2021 14:48:26 +0000

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You are registered as a CC on this support request (152240). Reply to this email to add a comment to the request.

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Pravesh Singh, May 31, 2021, 14:48 UTC (private)

**_RMA FOLLOW UP_**

**Article**: 1000708(1)
**Process**: SNOW
**Service Center**: [email-masked]

**Remarks**: CS team to process the replacement.

**Daniele Castiglioni**​ please assign back the ticket to me once the cable is delivered.

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Pravesh Singh, May 31, 2021, 14:45 UTC

Dear Robert,

Thank you for contacting EPOS Global Support. For your convenience, we have created **support ticket number 152240** for your inquiry.

We are sorry to hear that you are experiencing problems with MB Pro 2 UC. As we had discussed over the phone, we have processed the warranty replacement request for the USB cable and you will receive automated emails about the estimated shipping date. You will also receive the tracking number when the replacement product has shipped.

Please let us know, if everything is fine with the replacement product, once you have received it.

We wish you a nice day!
Best regards,

Pravesh Singh
EPOS Global Support

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Matthew Broadley, May 31, 2021, 1:48 UTC (private)

RMA approved, SNOW, 1000708(1)

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Pravesh Singh, May 28, 2021, 19:23 UTC (private)

**_CASE SUMMARY_**

**Company Name**: N/A
**Contact person**: Robert Schildkraut
**Email**: [email-masked]
**Phone Number:** +15169936244
**Product name**: MB Pro 2 UC
**Number of Products**: 1
**Sales Opportunity Size in Headsets**: 0
**Environment**: PC
**Issue**: Connection Being Lost
**Current status**:
the headset loose the pairing to the dongle frequently
the customer is unable to update the firmware the headset
the EPOS Connect Software (4.5.0.1295) and dongle (2.16.7) is upto date
the process stuck on 0%
Windows: 20H2

* * *
**Shipping Address**
Robert Schildkraut
63 Bow Street
Lexington MA 02420
+1 516-993-6244
the headset was purchased from Amazon on October 14, 2020

* * *
**_NEXT ACTION_**

**What**: checking with Level 2 if we can ship a USB cable (1000708) to the customer. Waiting for the update.
**Who**: Level 2
**When**:

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Pravesh Singh, May 28, 2021, 19:23 UTC (private)

Disposition: 
Recording URL: https://epos.mytalkdesk.com/interactions/7314bc6043c8424a8a67ef2ce54044e8/recordings/0.mp3
Call duration: 3015
Description:

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Pravesh Singh, May 28, 2021, 19:13 UTC (private)

**_CASE SUMMARY_**

**Company Name**: N/A
**Contact person**: Robert Schildkraut
**Email**: [email-masked]
**Phone Number:** +15169936244
**Product name**: MB Pro 2 UC
**Number of Products**: 1
**Sales Opportunity Size in Headsets**: 0
**Environment**: PC
**Issue**: Connection Being Lost
**Current status**:

Attachment(s):
Amazon.com - Order 113-6697242-4749841.pdf - https://eposaudio.zendesk.com/attachments/token/PiJ8AzW3maAJP7pCOuORmKPH7/?name=Amazon.com+-+Order+113-6697242-4749841.pdf

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Pravesh Singh, May 28, 2021, 18:33 UTC (private)

ring group :us_enterprise
contact number :  +15169936244
duration : 
status :

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