Subject: RE: New RMA inquiry request - 139329
From: EPOS Customer Service UK <[email-masked]>
To: BLR SennCom Support <[email-masked]>, daniele.castiglioni <[email-masked]>
Date: Tue, 25 May 2021 09:53:01 +0000

Hi Heta

New replacement order is SUK000006513.

The item is out of stock at the moment.  I don’t have a date yet of when it will be available.

Best Regards,
Lorraine Quirie
Customer Service
Tel: 01698 208252

EPOS UK Cadzow Industrial Estate, Hamilton, ML3 7QE
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From: EPOS Global Support <[email-masked]>
Sent: 25 May 2021 08:42
To: EPOS Customer Service UK <[email-masked]>; daniele.castiglioni <[email-masked]>
Subject: RE: New RMA inquiry request - 139329

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Lorraine,

Could you please send another replacement to this customer?

Thank you,
Heta

 Conversation ID: ded794ad-9780-11eb-ae3c-143c557ed4d4 9fcb17ee-bd2c-11eb-a135-b4ca7f8ce680 7f8600dOn Mon, May 24 at 15:36, EPOS Audio, Customer Service UK wrote:

Hi Daniele

There has been no update from UPS.  This usually means they can’t trace it.  I would suggest sending out another replacement.

Best Regards,

Lorraine Quirie
Customer Service

Tel: 01698 208252

EPOS UK Cadzow Industrial Estate, Hamilton, ML3 7QE

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From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: 24 May 2021 14:27
To: EPOS Customer Service UK <[email-masked]<mailto:[email-masked]>>
Subject: RE: New RMA inquiry request - 139329

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Team,,

Do we have an update from UPS regarding the delivery of the replacement product?

Thanks,

Best regards,

Daniele

 Conversation ID: ded794ad-9780-11eb-ae3c-143c557ed4d4 abfb7627-bc93-11eb-85b9-a6788e113955 7f8600dOn Mon, May 10 at 19:24, EPOS Audio, Customer Service UK wrote:

Hi Daniele

There is no update from UPS yet.  They say it can take up to 10 working days.

Best Regards,

Lorraine Quirie
Customer Service

Tel: 01698 208252

EPOS UK Cadzow Industrial Estate, Hamilton, ML3 7QE

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From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: 10 May 2021 14:45
To: EPOS Customer Service UK <[email-masked]<mailto:[email-masked]>>
Subject: RE: New RMA inquiry request - 139329

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Lorraine,

Do we have an update from UPS regarding the delivery of the replacement product?

Do Not ship a new replacement product for now.

Thanks,

Best regards,

Daniele

 Conversation ID: ded794ad-9780-11eb-ae3c-143c557ed4d4 f98a83d0-b195-11eb-a84a-5236bb6584f0 7f8600dOn Tue, May 4 at 21:16, EPOS Audio, Customer Service UK wrote:

Hi

UPS have raised a tracer for the package.  They say it can take up to 10 workings days for a response.  Do you want me to send a replacement item in the meantime?  The only problem if I do this and then the original one turns up the customer would then have 2  items.

Best Regards,

Lorraine Quirie
Customer Service

Tel: 01698 208252

EPOS UK Cadzow Industrial Estate, Hamilton, ML3 7QE

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From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: 04 May 2021 16:02
To: EPOS Customer Service UK <[email-masked]<mailto:[email-masked]>>
Subject: RE: New RMA inquiry request - 139329

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Team,

Customer informed that he did not received the replacement product.

As per UPS tracking# 1Z609FR66850566537, package was delivered on 22/04/2021 - Left at the porch.

Could you please investigate with UPS?

Thanks,

Daniele

 Conversation ID: ded794ad-9780-11eb-ae3c-143c557ed4d4 9e8eb11d-ace9-11eb-92c7-be8440761c90 7f8600dOn Mon, April 12 at 20:35, EPOS Audio, Customer Service UK wrote:

Hi

Replacement order changed to 506079.

Best Regards,

Lorraine Quirie
Customer Service

Tel: 01698 208252

EPOS UK Cadzow Industrial Estate, Hamilton, ML3 7QE

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From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: 12 April 2021 15:45
To: EPOS Customer Service UK <[email-masked]<mailto:[email-masked]>>
Subject: RE: New RMA inquiry request - 139329

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Team,

Since the est. shipping date for the replacement is for 25/05/2021,could you arrange shipement for 506079(1) instead of 1000235(1)?

Thanks,

Best regards,

DAniele

 Conversation ID: ded794ad-9780-11eb-ae3c-143c557ed4d4 ac1c7be0-9b9d-11eb-a868-e0914fd8aec8 7f8600dOn Wed, April 7 at 15:55, EPOS Audio, Customer Service UK wrote:

Hi

RMA is RUK0001289.

Replacement order will be SUK000005865.

Best Regards,

Lorraine Quirie
Customer Service

Tel: 01698 208252

EPOS UK Cadzow Industrial Estate, Hamilton, ML3 7QE

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From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: 07 April 2021 10:09
To: EPOS Customer Service UK <[email-masked]<mailto:[email-masked]>>
Subject: New RMA inquiry request - 139329

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Remark:

Company Name: -

Name: Sebastian MacGillivray

Phone: 07946859515

Email:[email-masked]​ ​

Address line 1: 2 1 38 CRAIGIE STREET

Address line 2:

Postal Code: G42 8NQ

City: Glasgow

State/Province: Gb

Country: EMEA::UK

Products and quantities

Article nr. (Quantity):

Article nr. for replacement: 1000235(1)

Article nr. for return: 1000235(1)

Process: gaming_warranty_sltr

Stock location: gaming_warranty_main

Is This a Warranty: 1

 Conversation ID: ded794ad-9780-11eb-ae3c-143c557ed4d4 ded794ad-9780-11eb-ae3c-143c557ed4d4 7f8600d