Subject: Re: GSP 670, Physical Damage
From: EPOS Global Support <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>
Date: Wed, 28 Apr 2021 07:19:46 +0000

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You are registered as a CC on this support request (124934). Reply to this email to add a comment to the request.

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Ashish, Apr 28, 2021, 7:19 UTC (private)

**Daniele Castiglioni**​ - Could you please call customer to ask the suitable collection date?

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Ashish, Apr 21, 2021, 14:38 UTC (private)

Asked customer to confirm a suitable collection date for the faulty product.

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Ashish, Apr 21, 2021, 14:37 UTC

Dear Robert,

Hope you are doing well.

We will arrange a UPS collection for the faulty product. Could you please confirm a suitable collection date?

UPS will make three collection attempts to collect the faulty product.

Have a great day ahead!

Best Regards,
Ashish
EPOS Global Support

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Vishal Singh, Mar 24, 2021, 13:27 UTC (private)

Asked customer to confirm a suitable collection date for the faulty product.

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Vishal Singh, Mar 24, 2021, 13:27 UTC

Dear Robert,

Hope you are doing well.

Sorry for the delay. As per the warranty replacement procedure we need to collect the faulty unit. And the faulty unit has not been collected yet.

We will arrange a UPS collection for the faulty product. Could you please confirm a suitable collection date?

UPS will make three collection attempts to collect the faulty product.

Please also confirm, if this collection address and contact details are correct:

**Name**: Robert lowde
**Phone**: +44 78259919856
**Email**: [email-masked]​ ​
**Address line 1**: 6 welbeck street
**Address line 2**: Creswell
**Postal Code**: S80 4az
**City**: Worksoo
**State/Province**: Nottinghamshire, england
**Country**: UK

Have a great day ahead!

Best Regards,
Vishal
EPOS Global Support

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Vishal Singh, Mar 2, 2021, 13:27 UTC (private)

Asked customer to confirm a suitable collection date for the faulty product.

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Vishal Singh, Mar 2, 2021, 13:26 UTC

Dear Robert,

Hope you are doing well.

Sorry for the delay. As per the warranty replacement procedure we need to collect the faulty unit. And the faulty unit has not been collected yet.

We will arrange a UPS collection for the faulty product. Could you please confirm a suitable collection date?

UPS will make three collection attempts to collect the faulty product.

Please also confirm, if this collection address and contact details are correct:

**Name**: Robert lowde
**Phone**: +44 78259919856
**Email**: [email-masked]​ ​
**Address line 1**: 6 welbeck street
**Address line 2**: Creswell
**Postal Code**: S80 4az
**City**: Worksoo
**State/Province**: Nottinghamshire, england
**Country**: UK

Have a great day ahead!

Best Regards,
Vishal
EPOS Global Support

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Vishal Singh, Feb 18, 2021, 8:12 UTC (private)

Asked customer to confirm a suitable collection date for the faulty product.

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Vishal Singh, Feb 18, 2021, 8:12 UTC

Dear Robert,

Hope you are doing well.

Sorry for the delay. As per the warranty replacement procedure we need to collect the faulty unit. And the faulty unit has not been collected yet.

We will arrange a UPS collection for the faulty product. Could you please confirm a suitable collection date?

UPS will make three collection attempts to collect the faulty product.

Please also confirm, if this collection address and contact details are correct:

**Name**: Robert lowde
**Phone**: +44 78259919856
**Email**: [email-masked]​ ​
**Address line 1**: 6 welbeck street
**Address line 2**: Creswell
**Postal Code**: S80 4az
**City**: Worksoo
**State/Province**: Nottinghamshire, england
**Country**: UK

Have a great day ahead!

Best Regards,
Vishal
EPOS Global Support

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Vishal Singh, Jan 29, 2021, 10:58 UTC (private)

Asked customer to confirm a suitable collection date for the faulty product.

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Vishal Singh, Jan 29, 2021, 10:58 UTC

Dear Robert,

Hope you are doing well.

Sorry for the delay. As per the warranty replacement procedure we need to collect the faulty unit. And the faulty unit has not been collected yet.

We will arrange a UPS collection for the faulty product. Could you please confirm a suitable collection date?

UPS will make three collection attempts to collect the faulty product.

Please also confirm, if this collection address and contact details are correct:

**Name**: Robert lowde
**Phone**: +44 78259919856
**Email**: [email-masked]​ ​
**Address line 1**: 6 welbeck street
**Address line 2**: Creswell
**Postal Code**: S80 4az
**City**: Worksoo
**State/Province**: Nottinghamshire, england
**Country**: UK

Have a great day ahead!

Best Regards,
Vishal
EPOS Global Support

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Vishal Singh, Jan 20, 2021, 13:44 UTC (private)

Asked customer to confirm a suitable collection date for the faulty product.

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Vishal Singh, Jan 20, 2021, 13:44 UTC

Dear Robert,

Hope you are doing well.

Sorry for the delay. As per the warranty replacement procedure we need to collect the faulty unit. And the faulty unit has not been collected yet.

We will arrange a UPS collection for the faulty product. Could you please confirm a suitable collection date?

UPS will make three collection attempts to collect the faulty product.

Please also confirm, if this collection address and contact details are correct:

**Name**: Robert lowde
**Phone**: +44 78259919856
**Email**: [email-masked]​ ​
**Address line 1**: 6 welbeck street
**Address line 2**: Creswell
**Postal Code**: S80 4az
**City**: Worksoo
**State/Province**: Nottinghamshire, england
**Country**: UK

Have a great day ahead!

Best Regards,
Vishal
EPOS Global Support

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