Subject: GSP 670, PC, No sound in left ear
From: EPOS Global Support <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>, Jessica Chen <[email-masked]>
Date: Tue, 30 Mar 2021 11:29:48 +0000

##- Please type your reply above this line -##

You are registered as a CC on this support request (130023). Reply to this email to add a comment to the request.

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Nathan Malleuw, Mar 30, 2021, 11:29 UTC

Dear,

Due to me being in quarantaine because of covid, i will not be able to return the product in time.

My apologies.

Best Regards

Nathan Malleuw

**Van:** EPOS Global Support
**Verzonden:** maandag 29 maart 2021 12:56
**Aan:** Nathan Malleuw
**Onderwerp:** [EPOS] Re: GSP 670, PC, No sound in left ear

![EPOS Audio](https://i.imgur.com/pIPXpFH.png)

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Daniele Castiglioni, Mar 29, 2021, 10:56 UTC (private)

**_NEXT ACTION_**

**What**: informing customer to return the faulty
**Who**: Nathan
**When**: 02/04/2021​

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Daniele Castiglioni, Mar 29, 2021, 10:56 UTC

Dear Nathan,

Please do return the faulty product, the pre-paid UPS return label previously provided will expire on 31st March, 2021.

Do not hesitate to contact us if you have further question.

We wish you a nice day!

Best regards,
**Daniele Castiglioni
EPOS Global Support**

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Daniele Castiglioni, Mar 24, 2021, 13:07 UTC (private)

**_NEXT ACTION_**

**What**: Checking if customer received the replacement and provided return label (1Z609FR69113262328)
**Who**: Nathan
**When**: 30/03/2021​

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Daniele Castiglioni, Mar 24, 2021, 13:07 UTC

Dear Nathan,

According to our records, the replacement product has been delivered to you. Please let us know, if everything is fine with it.

We are sending a pre-paid UPS return label attached to this email. Please follow the instructions on the label and return the faulty product to us within seven days.

We wish you a nice day!

Best regards,
**Daniele Castiglioni
EPOS Global Support**

Attachment(s):
130023.pdf - https://eposaudio-gaming.zendesk.com/attachments/token/dRSPMEiz9bs4nOD81WwsCv2Fv/?name=130023.pdf

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Vishal Singh, Mar 22, 2021, 13:32 UTC (private)

Request #137456 "Return order – Your reference RM..." was closed and merged into this request. Last comment in request #137456:

ReturnAcknowledgmentAndDocumen_118_20210322_093218.PDF

Attachment(s):
ReturnAcknowledgmentAndDocumen_118_20210322_093218.PDF - https://eposaudio-gaming.zendesk.com/attachments/token/0O9S6NvmkCn0Xj22KwBlIHJWD/?name=ReturnAcknowledgmentAndDocumen_118_20210322_093218.PDF

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Daniele Castiglioni, Mar 17, 2021, 11:06 UTC (private)

**_NEXT ACTION_**

**What**: Checking if custome received the replacement
**Who**: Nathan
**When**: 22/03/2021​

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Daniele Castiglioni, Mar 17, 2021, 11:05 UTC

Dear Nathan,

According to our records, the replacement product has been delivered to you. Please let us know, if everything is fine with it.

We wish you a nice day!

Best regards,
**Daniele Castiglioni
EPOS Global Support**

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Vishal Singh, Mar 9, 2021, 7:59 UTC (private)

Request #133958 "Sales Packing Slip SPS000004561" was closed and merged into this request. Last comment in request #133958:

Packing slip_SPS000004561_175152.PDF

Attachment(s):
Packing slip_SPS000004561_175152.PDF - https://eposaudio-gaming.zendesk.com/attachments/token/UXs4voMeKnS9jgS8oHT3CMMdN/?name=Packing+slip_SPS000004561_175152.PDF

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Heta Nyrhinen, Mar 8, 2021, 11:04 UTC (private)

Request #133787 "Order Acknowledgement / Confirma..." was closed and merged into this request. Last comment in request #133787:

Confirmation_104004_20210308_SNL000002160-1.PDF

Attachment(s):
Confirmation_104004_20210308_SNL000002160-1.PDF - https://eposaudio-gaming.zendesk.com/attachments/token/K2T98oQYbWEFHpQEDtqL24iv7/?name=Confirmation_104004_20210308_SNL000002160-1.PDF

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Daniele Castiglioni, Mar 8, 2021, 7:07 UTC (private)

**_NEXT ACTION_**

**What**: Checking with Cs if replacement has been processed
**Who**: CS
**When**: 10/03/2021​

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Jessica Chen, Mar 8, 2021, 1:36 UTC (private)

**Daniele Castiglioni**​ This is a warranty request, I had submitted inside conversation.

 ![](https://eposaudio.zendesk.com/attachments/token/hPK27jdN7Dik4gTQMe99q78qg/?name=inline2123864768.png)​

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Daniele Castiglioni, Mar 5, 2021, 14:02 UTC (private)

**Jessica Chen**​ is this warrannty request needs to be processed or not. Could you please check side conversation?
Just because I also did not received updates from Customer Service.

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Jessica Chen, Feb 26, 2021, 5:15 UTC (private)

**_NEXT ACTION_**

**Product name**: GSP 670
**Number of Products**: 1
**Issue**: No sound in left ear

**What**:Waiting for the customer service RMA

**Who**: Nathan
**When**: 03/03/2021

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Jessica Chen, Feb 26, 2021, 5:06 UTC

Dear Nathan,

We have processed the warranty replacement request and you will receive automated emails about the estimated shipping date. You will also receive the tracking number when the replacement product has shipped.

Please let us know, if everything is fine with the replacement product, once you have received it. We will then send you a pre-paid return label for returning the faulty product.

We wish you a nice day!

Best regards,
Jessica Chen
EPOS Global Support

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Pritish Nandi, Feb 25, 2021, 12:50 UTC (private)

RMA approved

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Jessica Chen, Feb 24, 2021, 6:08 UTC (private)

**_CASE SUMMARY_**

**Contact person**: Nathan Malleuw
**Email**: [email-masked]
**Product name**: GSP 670
**Number of Products**: 1
**Environment**: PC
**Issue**: No sound in left ear
**Current status**:
1) There is no sound in the left ear.
2) Cross test with USB cable and dongle connection
3) Cross test with differern PCs
4) The Gaming Suite version up to date Gaming Suit (1.5.1.409), Dongle version 3.3.43, Headset version 3.2.6.

Next action: Invoice date Nov 27, 2020 RMA request for GSP 670.

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Jessica Chen, Feb 24, 2021, 6:05 UTC

Dear Nathan,

Thank you for your email.
We will start the evaluation and reply to you soon.

We wish you a nice day!

Best regards,
Jessica Chen
EPOS Global Support

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Nathan Malleuw, Feb 23, 2021, 2:51 UTC

Dear Jessica,

See shipping details below and the proof of purchased in attachments.

**Name**: Nathan Malleuw
**Phone**: +32489552142
**E-mail**: [email-masked]
**Address line 1**: Hof Van Oombergen 16
**Address line 2**:
**City**: Oostakker
**State/Province**: Oost-Vlaanderen
**Zip Code**: 9041
**Country**: Belgium

Best Regards

Nathan Malleuw

IT&Support Visitatie Gent

**Van:** EPOS Global Support
**Verzonden:** dinsdag 23 februari 2021 3:43
**Aan:** Nathan Malleuw
**Onderwerp:** [EPOS] Re: GSP 670, PC, No sound in left ear

![EPOS Audio](https://i.imgur.com/pIPXpFH.png)

Attachment(s):
factuur_1308412532.pdf - https://eposaudio-gaming.zendesk.com/attachments/token/u9StH0kKtYGuvHQnw9ZZXZGv5/?name=factuur_1308412532.pdf

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Jessica Chen, Feb 23, 2021, 2:44 UTC (private)

**_NEXT ACTION_**

**Product name**: GSP 670
**Number of Products**: 1
**Issue**: No sound in left ear

**What**:waiting for pop and shipping details

**Who**: Nathan
**When**:27/02/2021

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Jessica Chen, Feb 23, 2021, 2:43 UTC

Dear Nathan,

Thank you for your efforts.
Please send us the proof of purchase and shipping details in the below format for warranty evaluation.

**Company**:
**Name**:
**Phone**:
**E-mail**:
**Address line 1**:
**Address line 2**:
**City**:
**State/Province**:
**Zip Code**:
**Country**:

We wish you a nice day!

Best regards,
Jessica Chen
EPOS Global Support

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Nathan Malleuw, Feb 19, 2021, 22:58 UTC

Dear Jessica,

I have the latest version of Gaming Suit (1.5.1.409), Dongle version 3.3.43, Headset version 3.2.6.

I have tried it on my laptop but had the same issue.

What more can i do? I really need this headset to work for my job.

Beste Regards

Nathan Malleuw

IT&Support Visitatie Gent

**Van:** EPOS Global Support
**Verzonden:** vrijdag 19 februari 2021 9:34
**Aan:** Nathan Malleuw
**Onderwerp:** [EPOS] Re: GSP 670, PC, No sound in left ear

![EPOS Audio](https://i.imgur.com/pIPXpFH.png)

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Jessica Chen, Feb 19, 2021, 8:35 UTC (private)

**_NEXT ACTION_**

**Product name**: GSP 670
**Number of Products**: 1
**Issue**: No sound in left ear

**What**:Waiting for the customer cross test and provide the Gaming Suite software version, the dongle, and the headset firmware version.

**Who**: Nathan
**When**:24/02/2021

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Jessica Chen, Feb 19, 2021, 8:34 UTC

Dear Nathan,

Thank you for your email.
I am sorry the troubleshooting did not help.
Could you please let us know the Gaming Suite software version, the dongle, and the headset firmware version?
Please cross-test the headset with a different PC and mobile phones, will the same issue happen?

We wish you a nice day!

Best regards,
Jessica Chen
EPOS Global Support

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Nathan Malleuw, Feb 17, 2021, 12:12 UTC

Dear Jessica,

My headset is connected to a pc.

I have tried some of the troubleshooting steps you sent me, but they didn’t seem te resolve the issue.

Kind Regards

Nathan

**Van:** EPOS Global Support
**Verzonden:** woensdag 17 februari 2021 9:24
**Aan:** Nathan Malleuw
**Onderwerp:** [EPOS] Re: GSP 670, No sound in left ear

![EPOS Audio](https://i.imgur.com/pIPXpFH.png)

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Jessica Chen, Feb 17, 2021, 8:25 UTC (private)

**_NEXT ACTION_**

**Product name**: GSP 670
**Number of Products**: 1
**Issue**: No sound in left ear

**What**: Waiting for the customer troubleshooting.

**Who**: Nathan
**When**: 22/02/2021

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Jessica Chen, Feb 17, 2021, 8:24 UTC

Dear Nathan,

Thank you for contacting EPOS Global Support. For your convenience, we have created a **support ticket number 130023** for your inquiry.

We are sorry to hear that you are experiencing problems with GSP 670.
In order to provide a better support, please let us know which end device the headset is connected to, a PC, Mac or other Gaming Console?
Please try the below troubleshooting steps.
Basic Troubleshooting
GSP 670 Audio, Pairing and connection issues

We wish you a nice day!

Best regards,
Jessica Chen
EPOS Global Support

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Jessica Chen, Feb 17, 2021, 8:21 UTC (private)

**_CASE SUMMARY_**

**Contact person**: Nathan Malleuw
**Email**: [email-masked]
**Product name**: GSP 670
**Number of Products**: 1
**Issue**: No sound in left ear
**Current status**:
1) GSP 670, No sound in left ear

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!*** Nathan Malleuw was not signed in when this comment was submitted. Learn more ***!

Nathan Malleuw, Feb 16, 2021, 22:48 UTC

Dear,

The right speaker in the headset gives static noise or doesn't even work sometimes.

NM

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This email is a service from EPOS Gaming.

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