Subject: MB 660 MS, Not Pairing
From: EPOS Global Support <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>
Date: Wed, 24 Mar 2021 08:04:24 +0000

##- Please type your reply above this line -##

You are registered as a CC on this support request (137742). Reply to this email to add a comment to the request.

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Help, Mar 24, 2021, 8:04 UTC

Hello Daniele,

Thank you very much for your business. 

We'll be looking forward to receiving the replacement, to check its functioning and to receive the return label for shipping the faulty product back to you. 

Thank you once again. 

---
Rachel
Customer Service Team
IPC Store, Cyberstorm LLC
Phone# 800.676.8680 
Email: [email-masked] 
www.ipcstore.com | www.autopartso.com

-----Original message-----
From: EPOS Global Support <[email-masked]>
Sent: 03/24/2021 07:46:26

> (https://www.eposaudio.com/)

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Daniele Castiglioni, Mar 24, 2021, 5:48 UTC (private)

**_NEXT ACTION_**

**What**: Informing customer I will provide a UPS return label once he has received the replacemen. Waiting for replacement and return order#
**Who**: Erik
**When**: 30/03/2021​

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Daniele Castiglioni, Mar 24, 2021, 5:45 UTC

Dear Erik,

Thank you for your email.

We are processing your warranty request, please note that we will provide you a pre-paid UPS return label after you receive the replacement product and confirm that is is working fine.

We wish you a nice day!

Best regards,
**Daniele Castiglioni**
**EPOS Global Support**

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Help, Mar 23, 2021, 21:42 UTC

Hello EPOS Global Support,

Great! Thank you. Would you send us the label for the return now?

---
Erik 
Customer Service Team
IPC Store, Cyberstorm LLC
Phone# 800.676.8680 
Email: [email-masked] 
www.ipcstore.com | www.autopartso.com

-----Original message-----
From: EPOS Global Support <[email-masked]>
Sent: 03/23/2021 23:22:33

> (https://www.eposaudio.com/)

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Pravesh Singh, Mar 23, 2021, 21:23 UTC (private)

**_RMA FOLLOW UP_**

**Article**: 1000200(1)
**Process**: SNOW
**Service Center**: [email-masked]

**Remarks**: CS team to process the replacement. **Daniele Castiglioni**​ please collect the faulty sample to Morris Frost to Old Saybrook office.

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Pravesh Singh, Mar 23, 2021, 21:21 UTC

Dear Erik,

We have processed the warranty replacement request and you will receive automated emails about the estimated shipping date. You will also receive the tracking number when the replacement product has shipped.

Please let us know, if everything is fine with the replacement product, once you have received it. We will then send you a pre-paid return label for returning the faulty product.

We wish you a nice day!
Best regards,

**Pravesh Singh
EPOS Global Support**

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Help, Mar 23, 2021, 21:15 UTC

Hello EPOS Global Support,

Company: CYBERSTORM LLC
Name: Brice Gottesman
Phone: 513-449-2899
E-mail: [email-masked]
Address line 1: 716 Prod Dr
Address line 2:
City: CINCINNATI
State/Province: OH
Zip Code: 45237
Country: USA

Product: Sennheiser MB 660 MS (507093)
Article No.: 
Quantity:1

---
Erik 
Customer Service Team
IPC Store, Cyberstorm LLC
Phone# 800.676.8680 
Email: [email-masked] 
www.ipcstore.com | www.autopartso.com

-----Original message-----
From: EPOS Global Support <[email-masked]>
Sent: 03/23/2021 21:19:37

> (https://www.eposaudio.com/)

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Pravesh Singh, Mar 23, 2021, 19:19 UTC (private)

**_NEXT ACTION_**

**What**: RMA approved, requested to confirm the shipping address. waiting for the response.
**Who**: Pavel
**When**: 29/03/2021​

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Pravesh Singh, Mar 23, 2021, 19:18 UTC

Dear Pavel,

Thank you for contacting EPOS Global Support. For your convenience, we have created **support ticket number 137742** for your inquiry.

We are sorry to hear that you are experiencing problems with MB 660. We will now proceed to replace it. Could you please provide us with the following information.

**Company**:
**Name**:
**Phone**:
**E-mail**:
**Address line 1**:
**Address line 2**:
**City**:
**State/Province**:
**Zip Code**:
**Country**:

**Product**:
**Article No.**:
**Quantity**:

Please note that the replacement headset will be an improved successor model ADAPT 660. You can find the full product specifications here: https://www.eposaudio.com/en/us/enterprise/products/adapt-660-bluetooth-headset-1000200

We wish you a nice day!
Best regards,

**Pravesh Singh
EPOS Global Support**

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Heta Nyrhinen, Mar 23, 2021, 19:09 UTC (private)

RMA approved as SNOW, please collect the faulty sample to Morris Frost to Old Saybrook office.

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Pravesh Singh, Mar 23, 2021, 18:54 UTC (private)

**_CASE SUMMARY_**

**Company Name**: Cyberstorm LLC
**Contact person**: Help
**Email**: [email-masked]
**Product name**: MB 660 MS
**Issue**: Not Pairing
**Current status**:
Cyberstorm is our authorized reseller requesting for the RMA for MB 660 MS as the customer has returned the headset back
the headset was sold on 15-03-2021

**Next: checking with Level 2 if we need to troubleshoot the issue with reseller or can we proceed the RMA directly with SNOW.**

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Help, Mar 22, 2021, 20:12 UTC

Hello, we are reseller and our customer has returned the product as it is not connecting to any bluetooth devices.  Defective.
Sennheiser MB 660 MS (507093) - Dual-Sided, Dual-Connectivity

Attachment(s):
120261609.pdf - https://eposaudio.zendesk.com/attachments/token/BacSVIxrNPIoxa1rERDJQcWGH/?name=120261609.pdf

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