Subject: FW: New RMA inquiry request - 126847
From: "Heta Nyrhinen (HNYR)" <[email-masked]>
To: daniele.castiglioni <[email-masked]>
Date: Tue, 9 Mar 2021 14:28:25 +0000

Hi Daniele,

Could you please arrange the collection as per below.

Best regards​​
Heta Nyrhinen
Project Manager
Global Support and Service
+45 4470 0148
+45 2213 1261

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark
<http://www.eposaudio.com/enterprise/aston-martin-f1?utm_source=mailsignatur&utm_medium=email&utm_campaign=am_f1&utm_content=nn_en_email_aw>

eposaudio.com<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.eposaudio.com%2F&data=02%7C01%7Cjocg%40eposaudio.com%7Cfd5ccfd9b0ab478a468b08d7bb59979b%7C9bf8c7a8e00849a79e43ab76976c4bf8%7C0%7C0%7C637183865770799008&sdata=BXMQynvX%2FuQWt3Zsuv3DB9h1nePJBhPUMMUDthkfJjw%3D&reserved=0> · Follow us here
<https://www.facebook.com/eposenterprise><https://twitter.com/eposaudio?lang=da><https://www.linkedin.com/company/eposaudio/mycompany/><https://www.instagram.com/eposaudio/><https://www.youtube.com/channel/UCKZSbHA_gj3OKwPnKa4cNaA>

From: EPOS Customer Service FR <[email-masked]>
Sent: 9. marts 2021 15:27
To: SeCom DK Gaming Help <[email-masked]>; Heta Nyrhinen (HNYR) <[email-masked]>
Subject: RE: New RMA inquiry request - 126847

Hi Heta,

Could you please organize pick up due to error material sent to customer.

BECAREFUL, Address delivery should be : Not in France

EPOS Group c/o Arvato Distribution
An der Autobahn 730
WA2100
33334 Gutersloh
Germany

Many Thanks
Best Regards

Please find RFR0001579

From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, March 9, 2021 12:40 PM
To: EPOS Customer Service FR <[email-masked]<mailto:[email-masked]>>
Subject: RE: New RMA inquiry request - 126847

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Hi Team,

Customer received the incorrect replacement.
Customer received GAME ONE instead of GAME ZERO.
I apologise but the Article# was initially entered incorrectly.

Could you please provide a return order# for sending back the incorrect product?

Thanks,
Daniele

 Conversation ID: c3838a7c-646e-11eb-837d-ac50712116d1 26d5ede9-80cc-11eb-85c7-09d61d87b00c 7f8600dOn Mon, February 1 at 18:16, EPOS Audio, Customer Service FR wrote:

Hi

Done

RFR0001468

SFR000008019

Best Regards

Rose-Marie

From: EPOS Global Support <[email-masked]<mailto:[email-masked]>>
Sent: Monday, February 1, 2021 10:21 AM
To: EPOS Customer Service FR <[email-masked]<mailto:[email-masked]>>
Subject: New RMA inquiry request - 126847

This message comes from outside of the corporate network. Please do not click links or open attachments unless you recognize the source of this e-mail and know the content is safe.

Remark:

Name: Madet Christian

Phone: 0618683181

Email:[email-masked]​ ​

Address line 1: 105 impasse des servis, bout du lac

Postal Code: 74210

City: Doussard

Country: EMEA::France

Products and quantities

Article nr. (Quantity):

Article nr. for replacement: 1000236(1)

Article nr. for return: 506080(1)

Process: gaming_warranty_snow

Stock location: gaming_warranty_main

Is This a Warranty: 1

 Conversation ID: c3838a7c-646e-11eb-837d-ac50712116d1 c3838a7c-646e-11eb-837d-ac50712116d1 7f8600d