Subject: PC 8 USB, No sound both side A and B
From: EPOS Global Support <[email-masked]>
Cc: Daniele Castiglioni <[email-masked]>
Date: Wed, 03 Mar 2021 13:11:51 +0000

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You are registered as a CC on this support request (126187). Reply to this email to add a comment to the request.

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Jameer  M, Mar 3, 2021, 13:11 UTC

Dear Team,

Kindly update.

Regards,

Jameer Mogalani

IT Mananger

Dafsons Healthcare Solutions PVT LTD

PH: 9945254801

www.dsrcm.com

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Daniele Castiglioni, Feb 25, 2021, 11:14 UTC (private)

**_NEXT ACTION_**

**What**: Informing customer we are investigating. Checking with CS
**Who**: Jameerr/CS
**When**: 03/03/2021​

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Daniele Castiglioni, Feb 25, 2021, 11:14 UTC

Dear Jameer,

Thank you for your email.

We are investigating and we will come back to you as soon as there is further information.

Have a nice day!

Kind Regards,
**Daniele Castiglioni
EPOS Global Support**

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Jameer  M, Feb 24, 2021, 11:41 UTC

Dear Daniele,

We received the headphones but in that which you mentioned as 1 unit is working fine that headphone cable is damaged I have attached photo copy of that for your

More information kindly look into this and replaced that headphone.

Regards,

Jameer Mogalani

IT Mananger

Dafsons Healthcare Solutions PVT LTD

PH: 9945254801

www.dsrcm.com

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Attachment(s):
Image.jpeg - https://eposaudio-gaming.zendesk.com/attachments/token/xcyLaBTQ8sOZZgfoXZnMSFjBD/?name=Image.jpeg

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Daniele Castiglioni, Feb 24, 2021, 8:09 UTC (private)

**_NEXT ACTION_**

**What**: Tracking# sent to customer and informed about Tech Team inspection results
**Who**: Jameer
**When**: 03/03/2021​

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Daniele Castiglioni, Feb 24, 2021, 8:08 UTC

Dear Jameer,

The replacement products have been shipped to you with the Shree Maruti Courier tracking number: 20501200640273.

Please note that we received total of 6 units. The technical team inspected all the units and found the following:

- 4 units is having issue: we shipped the replacement prducts.
- 1 unit is working: we shipped back to you as it is
- 1 unit is broken: according to warranty policy we do not replace physical damaged product and we shipped it back as it is.

Please let us know, if everything is fine with the replacement product, once you have received it.

We wish you a nice day!

Best regards,
**Daniele Castiglioni
EPOS Global Support**

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Ismael Zakaria, Feb 23, 2021, 9:50 UTC (private)

Request #131206 "Chat with Jameer" was closed and merged into this request. Last comment in request #131206:

Update sent to customer. Replacement will be sent today

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Heta Nyrhinen, Feb 23, 2021, 8:30 UTC (private)

Customer sent 6 headsets to CS. This could be a duplicate with ticket #127404.

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Daniele Castiglioni, Feb 23, 2021, 6:25 UTC (private)

**_NEXT ACTION_**

**What**: Checking with CS about replacement update (spreadsheet no updated for the received faulty also)
**Who**: CS
**When**: 25/02/2021​

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Jessica Chen, Feb 23, 2021, 6:11 UTC (private)

Request #131161 "Chat with Jameer" was closed and merged into this request. Last comment in request #131161:

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Jessica Chen, Feb 23, 2021, 6:07 UTC (private)

Hi Team,
Could you please let the customer know the current status of the RMA?
**Daniele Castiglioni**​

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Jameer  M, Feb 19, 2021, 13:12 UTC

Dear Team,

Kindly update what is current status.

Regards,

Jameer Mogalani

IT Mananger

Dafsons Healthcare Solutions PVT LTD

PH: 9945254801

www.dsrcm.com

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The content of this email is confidential and intended for the recipient specified in message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion, so that we can ensure such a mistake does not occur in the future.

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Daniele Castiglioni, Feb 17, 2021, 10:26 UTC (private)

**_NEXT ACTION_**

**What**: replacement not shipped yet
**Who**:
**When**: 23/02/2021​

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Vishal Singh, Feb 11, 2021, 12:31 UTC (private)

**_NEXT ACTION_**

**What**: Informed customer that we have received the faulty product
**Who**: Jameer
**When**: 17/02/2021​

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Vishal Singh, Feb 11, 2021, 12:30 UTC

Dear Jameer,

We have received the defective product.

After the defective product has been inspected, we will contact you regarding the next steps.

We wish you a nice day!

Best regards,
Vishal
EPOS Global Support

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Daniele Castiglioni, Feb 11, 2021, 11:19 UTC (private)

**_NEXT ACTION_**

**What**: checking with Cs about status of faulty and replacement. Apologising with customer for delay
**Who**: Jameer/CS
**When**: 15/02/2021​

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Daniele Castiglioni, Feb 11, 2021, 11:18 UTC

Dear Jameer,

Thank you for your email.

We would like to apologize for the delay in the warranty replacement process. We will come back to you as soon as there is further information.

Have a nice day!

Kind Regards,
**Daniele Castiglioni
 EPOS Global Support**

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Daniele Castiglioni, Feb 9, 2021, 7:12 UTC (private)

**_NEXT ACTION_**

**What**: Checking with CS if faulty received
**Who**: Jameer
**When**: 10/02/2021​

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Jameer  M, Feb 8, 2021, 13:38 UTC

Dear Daniele,

Please find the below Consignment Number (tracking number) and we have shipped headphones on 4th Feb 2021.

Consignment Number (tracking number):  B75911174.

Kindly let us know if you need any other details.

Regards,

Jameer Mogalani

IT Mananger

Dafsons Healthcare Solutions PVT LTD

PH: 9945254801

www.dsrcm.com

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Attachment(s):
Imag11.jpeg - https://eposaudio-gaming.zendesk.com/attachments/token/LvMwmFV7IZ4vNswQwYUJGOeEf/?name=Imag11.jpeg

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Daniele Castiglioni, Feb 8, 2021, 7:47 UTC (private)

**_NEXT ACTION_**

**What**: Checking if customer sent us the faulty headset
**Who**: Jameer
**When**: 16/02/2021​

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Daniele Castiglioni, Feb 8, 2021, 7:45 UTC

Dear Jameer,

Please let us know if you have shipped the defective headset to our Bangalore warehouse. If so kindly provide the tracking number in order to check the shipment.

I wish you a nice day!

Best regards,
**Daniele Castiglioni
EPOS Global Support**

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Daniele Castiglioni, Feb 1, 2021, 7:19 UTC (private)

**_NEXT ACTION_**

**What**: Informing customer to send the faulty to BLR WH
**Who**: Jameer
**When**: 09/02/2021​

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Daniele Castiglioni, Feb 1, 2021, 7:18 UTC

Dear Jameer,

Please send the defective product to this address below and include your contact information along with the reference 126187-RIN0000068:

EPOS Audio India Pvt Ltd.
Site No 14 1st Main Road 2nd Block Goraguntepalya
Ext. PID No 11-29-14, Bangalore 560022

After the defective product has been inspected, we will contact you regarding the next steps.

We wish you a nice day!

Best regards,
**Daniele Castiglioni
EPOS Global Support**

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Jameer  M, Jan 29, 2021, 15:06 UTC

Dear Team,

Still we not got any update, kindly look into this and do the need full.

Regards,

Jameer Mogalani

IT Mananger

Dafsons Healthcare Solutions PVT LTD

PH: 9945254801

www.dsrcm.com

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

The content of this email is confidential and intended for the recipient specified in message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion, so that we can ensure such a mistake does not occur in the future.

**From:** [email-masked] [mailto:[email-masked]]
**Sent:** Thursday, January 28, 2021 7:11 PM
**To:**'EPOS Global Support'
**Subject:** RE: [EPOS] Re: PC 8 USB, No sound both side A and B

Dear Team,

Please find the below requested details and attached file for Proof of Purchase.

Company

Dafson's Healthcare Solutions Pvt Ltd.

Name

Jameer

Phone

9945254801

E-mail

[email-masked]

Address line 1

#3 Building HIG 1st cross

Address line 2

Navanagar Hubli

City

Hubli

State

Karnataka

Zip code

580025

Country

India

Regards,

Jameer Mogalani

IT Mananger

Dafsons Healthcare Solutions PVT LTD

PH: 9945254801

www.dsrcm.com

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

The content of this email is confidential and intended for the recipient specified in message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion, so that we can ensure such a mistake does not occur in the future.

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Mpiana Josue, Jan 29, 2021, 8:22 UTC (private)

**_NEXT ACTION_**

**What**: RMA to CS
**Who**: CS
**When**: 04/02/2021​

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Pritish Nandi, Jan 29, 2021, 7:52 UTC (private)

RMA approved for 5 x PC 8 USB headset

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Mpiana Josue, Jan 28, 2021, 13:48 UTC (private)

**_CASE SUMMARY_**

**Contact person**: Jameer M
**Phone**: 9945254801
**Email**: [email-masked]
**Product name**: PC 8
**Number of Products**: 5
**Sales Opportunity Size in Headsets**: 0
**Issue**: Multiple issue
**Current status**:
- Customer has 5 headsets with issue.
- Customer has tried to troubleshoot with another PC, still same issue.
- Some headphones have No sound or Mic is not working.
- Purchased from Soundglitz on 18/10/2019

**Next: checking with level L2 for RMA**

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Jameer  M, Jan 28, 2021, 13:41 UTC

Dear Team,

Please find the below requested details and attached file for Proof of Purchase.

Company

Dafson's Healthcare Solutions Pvt Ltd.

Name

Jameer

Phone

9945254801

E-mail

[email-masked]

Address line 1

#3 Building HIG 1st cross

Address line 2

Navanagar Hubli

City

Hubli

State

Karnataka

Zip code

580025

Country

India

Regards,

Jameer Mogalani

IT Mananger

Dafsons Healthcare Solutions PVT LTD

PH: 9945254801

www.dsrcm.com

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

The content of this email is confidential and intended for the recipient specified in message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion, so that we can ensure such a mistake does not occur in the future.

Attachment(s):
IMG_0002.pdf - https://eposaudio-gaming.zendesk.com/attachments/token/CyHqFmRBKm8v5MzfYPeEqFLih/?name=IMG_0002.pdf

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Mpiana Josue, Jan 27, 2021, 8:15 UTC (private)

**_NEXT ACTION_**

**What**: Asked RMA information
**Who**: Jameer
**When**: 30/01/2021​

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Mpiana Josue, Jan 27, 2021, 8:15 UTC

Dear Jameer,

Thank you for contacting EPOS Global Support. For your convenience we have created a **support ticket number 126187** for your inquiry.

We are sorry to hear that you are experiencing problems with PC 8 USB.

Could you please provide us with the following information before we can proceed with the replacement process.

**Company**:
**Name**:
**Phone**:
**E-mail**:
**Address line 1**:
**Address line 2**:
**City**:
**State/Province**:
**Zip Code**:
**Country**:

**Proof of Purchase**: (Please attach a copy of your proof of purchase document in PDF format)

Please note that in accordance with the warranty terms the defective product needs to be returned and inspected first, before a replacement can be ordered. We will send you further instructions regarding the returning later.

Looking forward to your response.

We wish you a nice day!

Best regards,
Josue
EPOS Global Support

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Anupam Tiwari, Jan 27, 2021, 8:12 UTC (private)

**_CASE SUMMARY_**

**Contact person**: Jameer M
**Phone**: 9945254801
**Email**: [email-masked]
**Product name**: PC 8
**Number of Products**: 5
**Sales Opportunity Size in Headsets**: 0
**Issue**: Multiple issue
**Current status**:
- Customer has 5 headsets with issue.
- Customer has tried to troubleshoot with another PC, still same issue.
- Some headphones have No sound or Mic is not working.
- Customer has POP, Looking for Replacement.

**_NEXT ACTION_**

**What**: Assigned to Gaming support
**Who**: Gaming support
**When**: 01/02/2021

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Anupam Tiwari, Jan 27, 2021, 8:07 UTC (private)

Disposition: \nRecording URL: https://epos.mytalkdesk.com/interactions/b4cdcc1a5f4d4ae0950baede26e3bda3/recordings/0.mp3\nCall duration: 443
Description: PC 8 - 5 HS
User has issue with headset.
Multiple issue - some mic is not working, for some ear cups are not working.

Name: Jameer Mogalani

Cell: +91 9945254801
Email: [email-masked]

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Anupam Tiwari, Jan 27, 2021, 7:59 UTC (private)

ring group :india_enterprise
contact number :  +19945254801
duration : 
status :

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